# Retelio Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Retelio Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10041637/Retelio --- # Retelio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Retelio ## What is Retelio? Retelio is feedback and reputation management software that captures customer sentiment in real time and converts positive experiences into Google reviews while intercepting negative feedback before it becomes public. Customers scan QR codes placed at tables, counters, or receipts to provide feedback in three seconds without downloading an app or logging in. Ratings of four stars or higher direct customers to Google with an incentive, while ratings of two stars or lower trigger an instant WhatsApp alert to managers, enabling staff to intervene within 60 seconds with a recovery offer. The software generates unlimited QR codes for tracking service breakdowns by location or shift. Employee-specific codes enable performance monitoring and coaching. The dashboard provides real-time insights into feedback, recovery rates, and revenue impact. Retelio requires no hardware or developer setup and becomes operational within 10 minutes. ## What is Retelio used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$1299 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retelio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://retelio.com.mx/&name=Retelio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retelio 0.0 VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price MX$1299 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10,462) Value For Money 0.0 (0) Value For Money 4.5 (6,500) Customer Service 0.0 (0) Customer Service 4.5 (5,809) ## Retelio alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Retelio Overview ### What company size and specific industries is Retelio built for? Retelio is designed for multi-location SMBs in hospitality, food and beverage, healthcare, wellness, automotive, and retail. It fits restaurant chains, salon franchises, clinics, gyms, hotels, and pharmaceutical businesses that need software suited to businesses with several locations rather than single-site operations. Features and Usability ### What are the key features of Retelio? Retelio offers dashboard views, data visualization, engagement tracking, and feedback management for organizing customer responses. It also includes multi-channel data collection, real-time notifications, reporting and analytics, sentiment analysis, and workflow management to collect, monitor, analyze, and route information across teams. Pricing ### How much does it cost and what fees or limitations are included? Retelio starts with a free plan, plus a free trial, and paid plans begin at MX$1299 per user per month on the Starter plan. The Growth plan costs MX$1999 per user per month. The free plan pauses the dashboard after 50 feedbacks until the next month. Integrations ### Which third-party tools and platforms does Retelio integrate with? Retelio connects natively to Google My Business Review Manager, Twilio, WhatsApp, and Zapier. These integrations cover review management, messaging, and automation, giving teams a small but focused set of third-party connections for handling customer communication and workflow tasks. Getting Started and Support ### What training and onboarding options does Retelio offer? Retelio provides webinars and documentation to help teams get started. Webinars can support guided, live instruction, while documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Retelio offer? Retelio provides email/help desk and chat support. These channels let users contact the team for product questions and account issues, with chat suited to quicker exchanges and email/help desk better for detailed requests. No reviewer feedback about support experience is available to describe response times or helpfulness. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Data Collection Collect information from multiple sources Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Retelio 9 features Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Starter Plan MX$1,299 Per User,Per Month It includes: - Unlimited feedbacks - Unlimited QR codes - 50 WhatsApp alerts per month - Dashboard with real-time alerts - Email campaigns - 2 user accounts included Growth Plan MX$1,999 Per User,Per Month It includes: - Everything in the Starter plan - 200 WhatsApp alerts per month - Unlimited user accounts - Mass WhatsApp and email campaigns - Geographic map and leaderboard ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.