--- title: "Zappilo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zappilo Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/10041729/Zappilo/" page_type: "product" language: "en" --- # Zappilo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Zappilo ## What is Zappilo? Zappilo is a WhatsApp CRM platform that consolidates business communication and customer engagement through a unified interface. The solution combines WhatsApp conversations, team inbox management, bulk campaigns, and appointment scheduling into one workspace. The multi-agent smart inbox enables teams to manage conversations with message assignments, tracking, and organized chats. Businesses can send personalized bulk messages using Meta-approved templates and access analytics to measure engagement. Appointment scheduling integrates with Google and Microsoft calendars for instant bookings and automated synchronization. Workflow automation reduces manual replies with intelligent flows triggered by keywords or events. Contact management supports importing, grouping, and segmenting for targeted messaging. As a Meta Verified Tech Provider, Zappilo maintains compliance standards while offering automation and AI tools to support customer relationships. ## What is Zappilo used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Project Management](https://www.capterra.com/project-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zappilo?[Manage this product listing](https://www.g2.com/products/zappilo/claim_requests/new?auto=true) ## Zappilo Overview Updated September 2026 AI summary Zappilo offers businesses of all sizes a CRM platform with live chat capabilities, enabling teams to manage contacts, track interactions, and oversee leads from a unified dashboard. Core functions include reporting and analytics, mobile access on both Android and iPhone, and optional alerts and notifications, all delivered via cloud or web-based deployment for flexible team access. ## FAQs about Zappilo Features and Usability ### What are the key features of Zappilo? Zappilo offers CRM, lead management, and contact management for organizing customer data and tracking interactions. It includes chat/messaging, real-time consumer-facing chat, transcripts/chat history, and alerts/notifications for communication handling. Activity dashboard, reporting/analytics, mobile access, and customizable branding support monitoring and presentation. Getting Started and Support ### What training and onboarding options does Zappilo offer? Zappilo provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace for learning core functions and common tasks. Getting Started and Support ### What customer support options does Zappilo offer? Zappilo provides Email/Help Desk, 24/7 Live Rep, and Chat support. With no reviewer feedback available on support experiences, the customer support picture is limited to these listed channels rather than reported response times, helpfulness, or common issues. ## Features AI summary Based on 14,838 Project Management reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Zappilo includes other CRM capabilities that reviewers also consider important, such as **Contact Management** (**44%**). This feature helps businesses keep customer details organized in one place, making it easier for teams to track interactions, maintain accurate records, and follow up consistently with leads and customers. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging Communicate using direct chat or messages within the system Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Zappilo 13 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Mobile Access: Access software remotely via mobile devices - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.