--- title: "ChatBook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatBook Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/10041984/ChatBook/" page_type: "product" language: "en" --- # ChatBook Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ChatBook ## What is ChatBook? ChatBook is an AI-powered booking software that automates direct reservations via WhatsApp and other messaging platforms. Acting as a conversational reservation engine, it handles the booking process without manual intervention or redirecting guests to external sites. Guests can inquire through WhatsApp, Instagram Direct Messages, or web widgets, receiving instant responses with availability and pricing details 24/7. The platform enables date selection, room options, and secure payment processing directly within the chat interface. After payment, it sends automatic confirmation vouchers to guests and notifications to property managers. ChatBook integrates with property management systems, Google Calendar, iCal, and Google Sheets for availability updates. Supporting WhatsApp Business, Instagram, Facebook Messenger, and web chat widgets, it also offers lead capture, FAQ automation, and multi-property management. Setup requires no coding, and the platform charges no commission fees. ## What is ChatBook used for? [Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatBook?[Manage this product listing](https://www.g2.com/products/unozero-chatbook/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatBook 0.0 VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €39 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,623) Value For Money 0.0 (0) Value For Money 4.6 (1,549) Customer Service 0.0 (0) Customer Service 4.7 (1,591) ## ChatBook alternatives [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (748)](https://www.capterra.com/p/93349/Jackrabbit-Dance/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about ChatBook Overview ### What company size and specific industries is ChatBook built for? ChatBook is designed for small to mid-sized hospitality businesses, including hotels, hostels, glampings, and Airbnb hosts that want direct booking support through WhatsApp without paying commission fees. Features and Usability ### What are the key features of ChatBook? ChatBook offers AI Copilot, activities booking, availability management, online booking, payment processing, and rate management. It also includes calendar sync, third-party booking, third-party integrations, and website integration to connect scheduling, reservations, pricing, and external systems in one booking workflow. Pricing ### How much does it cost and what fees or limitations are included? ChatBook offers a free Freemium version with 30 conversations per month, plus the €39/month Matrix plan with usage-based pricing. Matrix includes 900 conversations monthly, and extra conversations cost €0.09 each after that. Freemium includes basic lead capture, automatic FAQ responses, and community support. Integrations ### Which third-party tools and platforms does ChatBook integrate with? ChatBook integrates with Drive, PayPal, Stripe, and iCalFeed. These catalog integrations cover file storage, payments, and calendar feeds, giving ChatBook connections to common business tools without adding extra setup for core workflow tasks. Getting Started and Support ### What training and onboarding options does ChatBook offer? ChatBook provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning features and setup steps at a self-paced level. Getting Started and Support ### What customer support options does ChatBook offer? ChatBook provides email/help desk support, an FAQ/forum, a knowledge base, 24/7 live rep support, and chat. These channels give users several ways to find answers or contact support directly, but no reviewer feedback is available here to describe response speed, helpfulness, or common frustrations. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) ChatBook supports **Online Booking**, making it easier for customers to reserve services without manual back-and-forth. However, it does not include **Booking Management** or **Calendar Management**. Instead, it offers **Payment Processing** (**51%**), which can help businesses collect payments at the time of booking and reduce administrative work, providing teams with a simpler way to handle transactions while keeping the reservation process moving. Activities Booking Allows businesses to offer customers reservations for a variety of activities. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Calendar Sync Synchronize with other calendars to view mutual availability and schedules Online Booking Book meetings and appointments through a website or digital platform Payment Processing Accept, record, and reconcile financial transactions ChatBook 10 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Rate Management: Track/optimize rates in relation to usage - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10041984/ChatBook/pricing/) Matrix €39.00 Usage Based,Per Month It includes: - Conversational booking engine - Availability and rate lookup - Integrations: Google Calendar, iCal, Google Sheets - WhatsApp integration - Automatic lead notifications - Limit: 900 conversations per month. After exceeding the limit, €0.09 per additional conversation applies. ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Drive](https://www.capterra.com/p/229993/Drive/)[ iCalFeed](https://www.capterra.com/p/10041526/iCalFeed/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.