# ORM Service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ORM Service Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/10042004/ORM-Service --- # ORM Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ORM Service ## What is ORM Service? ORM Service is an online reputation management platform that combines automated tools with human expertise to monitor, manage, and respond to customer reviews across multiple channels. The platform centralizes review management by aggregating feedback from sites such as Google, Yelp, Facebook, and Tripadvisor into a single dashboard. Real-time insights into brand health are provided through analytics, location-specific ratings, and response tracking. Benchmarking tools allow comparison of locations and competitors. Proactive notifications alert users to negative reviews for swift action. A dedicated team handles review disputes, gathers positive feedback, and maintains consistent brand voice across platforms. Legal experts, designers, analysts, and managers provide compliance support, visual content creation, trend analysis, and project coordination. The solution integrates with major review aggregators and offers monitoring, analytics reports, and QR codes for review collection. ## What is ORM Service used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ORM Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://orm-service.com/&name=ORM Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ORM Service 0.0 VS. [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (252) Value For Money 0.0 (0) Value For Money 3.8 (187) Customer Service 0.0 (0) Customer Service 4.4 (219) ## ORM Service alternatives [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (45)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about ORM Service Overview ### What company size and specific industries is ORM Service built for? ORM Service is designed for local and multi-location U.S. businesses where customer reviews affect revenue, including franchises, clinics, restaurants, hotels, and auto services. It also targets marketing leaders in SMB and mid-market companies that manage reputation across more than one location. Features and Usability ### What are the key features of ORM Service? ORM Service offers review monitoring, review requests, response management, and negative feedback management for online reputation workflows. It also includes sentiment analysis, media monitoring, and social media monitoring, plus customizable reports, reporting/analytics, search/filter tools, alerts/notifications, and third-party integrations for brand management and multi-channel distribution. Pricing ### How much does it cost and what fees or limitations are included? ORM Service starts at $299 per month for the Starter plan, with Growth at $399 and Enterprise at $549. A free trial is available. Starter includes 24/7 monitoring, three removal attempts per location monthly, and up to 10 platform integrations; Enterprise adds unlimited removal attempts and review request handling. Getting Started and Support ### What training and onboarding options does ORM Service offer? ORM Service provides live online training sessions to help teams get started. Live online training supports guided instruction and real-time questions during setup and early use. No other training formats are listed in the catalog data for this product. Getting Started and Support ### What customer support options does ORM Service offer? ORM Service provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Reports Alter the layout and content of reports Media Monitoring Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. ORM Service 17 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Evaluating strengths and weaknesses of companies with the same target audience Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Identify, track, and respond to negative feedback View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Allows businesses to request reviews from their customers Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools ## Pricing Free Trial STARTER $299.00 Flat Rate,Per Month It includes: - Performance Dashboard - Up To 10 Platform Integrations - 24/7 Monitoring With Monthly Email Analytics - QR Codes For Each Location - Up To 100 Review Requests Per Month - 3 Removal Attempts Per Location Monthly - Fake Review Flagging - Policy Violation Documentation - Personal Manager - Target Response Time 24–48 Hours GROWTH $399.00 Flat Rate,Per Month It includes: - Up To 250 Review Requests Per Location Per Month - Campaign Analytics - 8 Removal Attempts Per Location Per Month - Dedicated Removal Specialist + Priority Escalation - Target Response Time 4–12 Hours ENTERPRISE $549.00 Flat Rate,Per Month It includes: - Unlimited QR Codes With Custom Design - Unlimited Review Request Handling - Unlimited Removal Attempts Per Location Per Month - Weekly Analytics - Target Response Time 2–4 Hours ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.