--- title: "ORM Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ORM Service Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10042004/ORM-Service/" page_type: "product" language: "en" --- # ORM Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ORM Service ## What is ORM Service? ORM Service is an online reputation management platform that combines automated tools with human expertise to monitor, manage, and respond to customer reviews across multiple channels. The platform centralizes review management by aggregating feedback from sites such as Google, Yelp, Facebook, and Tripadvisor into a single dashboard. Real-time insights into brand health are provided through analytics, location-specific ratings, and response tracking. Benchmarking tools allow comparison of locations and competitors. Proactive notifications alert users to negative reviews for swift action. A dedicated team handles review disputes, gathers positive feedback, and maintains consistent brand voice across platforms. Legal experts, designers, analysts, and managers provide compliance support, visual content creation, trend analysis, and project coordination. The solution integrates with major review aggregators and offers monitoring, analytics reports, and QR codes for review collection. ## What is ORM Service used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ORM Service?[Manage this product listing](https://www.g2.com/products/orm-service/claim_requests/new?auto=true) ## ORM Service Overview Updated August 2026 AI summary ORM Service enables small and midsize businesses to monitor, manage, and enhance their online reputation through a cloud-based platform. Covering reputation management essentials such as review monitoring, sentiment analysis, and media tracking, it also offers customizable reports, API access, and third-party integrations. Notable features include multi-channel distribution and tools for handling both positive and negative customer feedback. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ORM Service 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (183) Value For Money 0.0 (0) Value For Money 4.5 (163) Customer Service 0.0 (0) Customer Service 4.6 (180) ## ORM Service alternatives Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about ORM Service Overview ### What company size and specific industries is ORM Service built for? ORM Service is designed for local and multi-location U.S. businesses in SMB and mid-market segments, especially franchises, clinics, restaurants, hotels, auto services, and marketing teams that depend on reviews to drive revenue and manage customer reputation across locations. Features and Usability ### What are the key features of ORM Service? ORM Service offers review monitoring, review requests, response management, and negative feedback management for handling customer feedback. It also includes sentiment analysis, media monitoring, and social media monitoring, plus customizable reports, reporting and analytics, alerts and notifications, and third-party integrations for tracking and distributing reputation data. Pricing ### How much does it cost and what fees or limitations are included? ORM Service starts at $299 per month for the STARTER plan, with GROWTH at $399 and ENTERPRISE at $549. A free trial is available. STARTER includes 3 removal attempts per location monthly, while GROWTH and ENTERPRISE add faster response times and higher or unlimited review request handling. Getting Started and Support ### What training and onboarding options does ORM Service offer? ORM Service provides live online training for teams getting started. This format supports guided instruction in real time, allowing users to follow setup steps, ask questions, and review core features with a trainer during scheduled sessions. Getting Started and Support ### What customer support options does ORM Service offer? ORM Service provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support experience is available, so response times, helpfulness, and common frustrations cannot be described from user reports. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra data shows that buyers of reputation management software rank the following features as their top priorities: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) ORM Service supports all three of the features reviewers consider most important: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses consistently collect customer reviews, respond to issues before they spread, and keep track of brand sentiment across channels, allowing teams to protect their reputation and improve customer trust. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Reports Alter the layout and content of reports ORM Service 18 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10042004/ORM-Service/pricing/) STARTER $299.00 Flat Rate,Per Month It includes: - Performance Dashboard - Up To 10 Platform Integrations - 24/7 Monitoring With Monthly Email Analytics - QR Codes For Each Location - Up To 100 Review Requests Per Month - 3 Removal Attempts Per Location Monthly - Fake Review Flagging - Policy Violation Documentation - Personal Manager - Target Response Time 24–48 Hours GROWTH $399.00 Flat Rate,Per Month It includes: - Up To 250 Review Requests Per Location Per Month - Campaign Analytics - 8 Removal Attempts Per Location Per Month - Dedicated Removal Specialist + Priority Escalation - Target Response Time 4–12 Hours ENTERPRISE $549.00 Flat Rate,Per Month It includes: - Unlimited QR Codes With Custom Design - Unlimited Review Request Handling - Unlimited Removal Attempts Per Location Per Month - Weekly Analytics - Target Response Time 2–4 Hours ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.