--- title: "HiBeam CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HiBeam CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10042021/HiBeam-CRM/" page_type: "product" language: "en" --- # HiBeam CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) HiBeam CRM ## What is HiBeam CRM? HiBeam CRM is a customer relationship management software that integrates customer interactions and business operations into one platform. It features an automated appointment scheduler for 24/7 online booking, reducing no-shows and conflicts. A communication hub merges text messages, emails, and social media messages into a single interface for efficient management. The marketing suite supports targeted campaigns for specific customer segments. Reputation management tools monitor online presence and facilitate review collection. AI-powered quality assurance evaluates customer interactions for improvement opportunities. Call tracking measures marketing campaign effectiveness. The analytics dashboard presents financial and operational data in visual reports. Direct mail follow-up integrates traditional marketing into digital workflows. Appointment reminders help maintain attendance rates. HiBeam CRM organizes fragmented customer data to aid business decision-making. ## What is HiBeam CRM used for? [All-in-One Marketing Platform](https://www.capterra.com/all-in-one-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $189 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HiBeam CRM?[Manage this product listing](https://www.g2.com/products/hibeam-crm/claim_requests/new?auto=true) ## HiBeam CRM Overview Updated September 2026 AI summary HiBeam CRM offers cloud-based tools for businesses of all sizes seeking to manage customer relationships and marketing activities. Combining CRM, marketing automation, and all-in-one marketing capabilities, it supports contact management, lead qualification, segmentation, and interaction tracking. Notable options include campaign management, email marketing, lead generation features, an API, and configurable data security controls. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HiBeam CRM 0.0 VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $189 Flat Rate, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (6,068) Value For Money 0.0 (0) Value For Money 4.3 (4,685) Customer Service 0.0 (0) Customer Service 4.4 (4,478) ## HiBeam CRM alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [4.3 (2,953)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31898/Constant-Contact/) ## FAQs about HiBeam CRM Overview ### What company size and specific industries is HiBeam CRM built for? HiBeam CRM is designed for auto repair shops, service advisors, and marketing teams in the automotive industry. It is best suited to automotive businesses of various sizes that need a CRM built around repair-shop workflows, customer communication, and marketing support for vehicle service operations. Features and Usability ### What are the key features of HiBeam CRM? HiBeam CRM includes contact management, lead capture, lead generation, lead management, lead qualification, and lead scoring for sales pipeline control. It also offers campaign management, email marketing, marketing automation, customer segmentation, interaction tracking, quotes and estimates, document storage, data import/export, and API access. Pricing ### How much does it cost and what fees or limitations are included? HiBeam CRM starts at $189 per month for the Scheduling Plan, a flat-rate package with online scheduling, automated reminders, and abandoned appointment follow-up. The Core Plan is $479 per month and adds analytics, customer insights, and message integration. The Pro Plan is $629 per month and includes direct mail automation, reputation management, sentiment analysis, and survey tools. Integrations ### Which third-party tools and platforms does HiBeam CRM integrate with? HiBeam CRM integrates with RO Writer and Tekmetric. These native connections cover repair order management and shop software workflows, giving HiBeam CRM compatibility with two third-party platforms from its catalog integration list. Getting Started and Support ### What training and onboarding options does HiBeam CRM offer? HiBeam CRM provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for teams getting started with the product. Getting Started and Support ### What customer support options does HiBeam CRM offer? HiBeam CRM provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. User feedback on support quality is not available in the catalog data, so no conclusions can be drawn about response times, helpfulness, or common frustrations. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight these as the features buyers care about most when comparing CRM software: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) HiBeam CRM supports **Data Security**. However, it does not include **Customer Database** or **Real-Time Data**. Instead, it offers **Contact Management** (**44%**), which gives teams a way to organize customer details and keep records accessible in one place. Together, these capabilities help businesses protect sensitive information and maintain clearer visibility into customer relationships. API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Data Import/Export Import and export data to and from software applications HiBeam CRM 24 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Making: Makes informed choices based on available data and objectives - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Segmentation: Group leads or contacts based on their specific characteristics - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10042021/HiBeam-CRM/pricing/) Scheduling Plan $189.00 Flat Rate,Per Month It includes: - Online scheduling tool - Automated reminders - Abandoned appointment follow-up - Automated alerts - Additional unspecified features ("and so much more") Core Plan $479.00 Flat Rate,Per Month It includes: - Marketing campaigns - Email, text, & social message integration - Analytics dashboard - Customer insights - Additional unspecified features ("and so much more") Pro Plan $629.00 Flat Rate,Per Month It includes: - Sentiment analysis - Reputation management - Direct mail automation - Survey creation & collection - Additional unspecified features ("and so much more") ## Integrations [ Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.