# Qualicore Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Qualicore Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10042252/Qualicore --- # Qualicore Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Qualicore ## What is Qualicore? Qualicore is a quality assurance solution for contact centers and BPOs that streamlines call evaluation and agent performance tracking. Supervisors score calls in real time using weighted criteria and fatal-fail detection, with results instantly visible to management. Failed evaluations trigger automated coaching plans, reducing manual tasks and enabling formal agent sign-offs. Smart auto-escalation detects consecutive failures, score drops, and repeated mistakes using five trigger algorithms to prevent compounding issues. Qualicore generates audit-ready documentation, including warnings and coaching acknowledgments, with timestamped actions for legal defensibility. The multi-tenant architecture ensures secure, branded environments for each client, while automated billing eliminates manual invoicing. Integrating with tools such as Salesforce, Genesys Cloud, and Slack, Qualicore deploys in hours without consultants or lengthy training, compatible with any telephony infrastructure. ## What is Qualicore used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ZAR149 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualicore?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.econxgroup.com&name=Qualicore) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Multiple Scoring Models Create multiple models or equations for generating scores Quality Management Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Qualicore 7 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Listen to live phone conversations for the purpose of training and assessing agent performance Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Create multiple models or equations for generating scores Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter Plan ZAR149.00 Per User,Per Month It includes: - Up to 10 users - 1 client - Basic features for small teams - 30-day data retention - Email support Growth Plan ZAR129.00 Per User,Per Month It includes: - Minimum 11 agents, maximum 50 agents - Unlimited evaluations - Advanced scorecards - Auto-escalation - Coaching plans - PDF reports - 30-day trial Professional Plan ZAR109.00 Per User,Per Month It includes: - Minimum 51 agents, maximum 200 agents - Includes all features in the Growth Plan - Multi-client support - SLA management - Written warnings - Dispute resolution - Audit logs - 30-day trial ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Salesforce Work.com](https://www.capterra.com/p/225996/Salesforce-Workcom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)