--- title: "Qualicore Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qualicore Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/10042252/Qualicore/" page_type: "product" language: "en" --- # Qualicore Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Qualicore ## What is Qualicore? Qualicore is a quality assurance solution for contact centers and BPOs that streamlines call evaluation and agent performance tracking. Supervisors score calls in real time using weighted criteria and fatal-fail detection, with results instantly visible to management. Failed evaluations trigger automated coaching plans, reducing manual tasks and enabling formal agent sign-offs. Smart auto-escalation detects consecutive failures, score drops, and repeated mistakes using five trigger algorithms to prevent compounding issues. Qualicore generates audit-ready documentation, including warnings and coaching acknowledgments, with timestamped actions for legal defensibility. The multi-tenant architecture ensures secure, branded environments for each client, while automated billing eliminates manual invoicing. Integrating with tools such as Salesforce, Genesys Cloud, and Slack, Qualicore deploys in hours without consultants or lengthy training, compatible with any telephony infrastructure. ## What is Qualicore used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ZAR149 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualicore?[Manage this product listing](https://www.g2.com/products/qualicore/claim_requests/new?auto=true) ## Qualicore Overview Updated August 2026 AI summary Qualicore delivers tools for contact center quality assurance, supporting organizations of all sizes with features like call monitoring, quality management, and employee coaching. Its platform includes reporting and analytics, multiple scoring models, and customer experience management. Qualicore is accessible via cloud and web-based deployments, as well as across major operating systems, offering flexibility in how teams manage quality processes. ## FAQs about Qualicore Overview ### What company size and specific industries is Qualicore built for? Qualicore is designed for call centres, BPOs, contact centres, outsourcing firms, telecommunications providers, and financial services organizations. It is suited to businesses operating in customer support, outsourced service delivery, telecom operations, and financial services environments. Features and Usability ### What are the key features of Qualicore? Qualicore offers quality management, call monitoring, and customer experience management for evaluating service interactions. It also includes employee coaching tools, multiple scoring models, an activity dashboard, and reporting/analytics to track performance and review quality data across teams. Pricing ### How much does it cost and what fees or limitations are included? Qualicore starts at ZAR 109 per user per month for the Professional Plan, with the Growth Plan at ZAR 129 and the Starter Plan at ZAR 149. Enterprise pricing is custom and requires a quote. A free trial is available, and Starter includes up to 10 users, while Growth and Professional have agent minimums. Integrations ### Which third-party tools and platforms does Qualicore integrate with? Qualicore integrates with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Starter, and Salesforce Work.com. These Salesforce integrations cover sales, service, starter, and workplace collaboration environments, giving Qualicore a focused connection set across core Salesforce platforms. Getting Started and Support ### What training and onboarding options does Qualicore offer? Qualicore provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars can cover product topics in a group setting, and documentation and videos offer reference material for self-paced learning and review. Getting Started and Support ### What customer support options does Qualicore offer? Qualicore provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support quality is available, so response times, helpfulness, and common frustrations cannot be described. ## Features AI summary Based on 219 Contact Center Quality Assurance reviews Capterra reviewers highlight these as the features buyers value most when choosing contact center quality assurance software: - **Call Recording** (**65%** of reviewers rated this feature as critical) - **Quality Management** (**52%**) - **Call Routing** (**70%**) Qualicore supports **Quality Management**, which helps teams review agent performance and maintain service standards across customer interactions. However, it does not offer **Call Recording** or **Call Routing**. Instead, it provides **Reporting/Analytics** (**50%**) and **Call Monitoring** (**45%**), giving managers other ways to track performance trends and oversee live conversations. These features can help businesses improve coaching, spot service issues faster, and make more informed quality decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Multiple Scoring Models Create multiple models or equations for generating scores Quality Management Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Qualicore 7 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Multiple Scoring Models: Create multiple models or equations for generating scores - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10042252/Qualicore/pricing/) Starter Plan ZAR149.00 Per User,Per Month It includes: - Up to 10 users - 1 client - Basic features for small teams - 30-day data retention - Email support Growth Plan ZAR129.00 Per User,Per Month It includes: - Minimum 11 agents, maximum 50 agents - Unlimited evaluations - Advanced scorecards - Auto-escalation - Coaching plans - PDF reports - 30-day trial Professional Plan ZAR109.00 Per User,Per Month It includes: - Minimum 51 agents, maximum 200 agents - Includes all features in the Growth Plan - Multi-client support - SLA management - Written warnings - Dispute resolution - Audit logs - 30-day trial Enterprise Plan Contact vendor for details It includes: - Unlimited users and clients - Advanced analytics and reporting - API access and integrations - Custom branding - Priority support with a dedicated account manager - 12-month data retention - Advanced coaching and escalation management ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Salesforce Work.com](https://www.capterra.com/p/225996/Salesforce-Workcom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.