--- title: "outhentik Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about outhentik Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10042312/outhentik/" page_type: "product" language: "en" --- # outhentik Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) outhentik ## What is outhentik? outhentik is reputation management software that collects video testimonials from customers before feedback reaches public review platforms. Customers record video reviews in under 60 seconds by scanning a QR code or clicking a link, then provide a star rating. Submissions arrive privately in a dashboard where businesses review content before publishing. High-rated feedback is routed to Google review nudges, while lower-rated feedback goes to a private recovery inbox for direct resolution. The platform generates QR codes for physical or digital sharing and sends real-time notifications for new submissions. The dashboard tracks metrics, flags issues, and provides monthly analytics reports. Businesses can export customer data for re-engagement campaigns and embed approved videos on websites and download them for social media. Supporting multiple locations with customizable branding, outhentik offers setup for both in-store and online models. ## What is outhentik used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $97 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for outhentik?[Manage this product listing](https://www.g2.com/products/outhentik/claim_requests/new?auto=true) ## outhentik Overview Updated September 2026 AI summary outhentik supports businesses of all sizes with tools for managing online reviews and customer feedback. Covering review request, monitoring, response, and negative feedback management, it provides a dashboard, real-time notifications, and customizable branding. Deployed via web and mobile apps, outhentik helps organizations oversee customer experience and reputation across multiple locations and channels. ## FAQs about outhentik Overview ### What company size and specific industries is outhentik built for? outhentik is designed for local businesses, e-commerce platforms, hospitality providers, service-based industries, and franchise operators. It fits organizations of varying sizes in these sectors, especially those that need a system suited to customer-facing operations and multi-location business models. Features and Usability ### What are the key features of outhentik? outhentik offers review request, review monitoring, response management, and real-time notifications for handling customer feedback. It also includes ratings/reviews, negative feedback management, email reminders, and customizable branding, plus dashboard and SEO management features for tracking activity and managing customer experience across multiple locations. Pricing ### How much does it cost and what fees or limitations are included? outhentik starts at $97 per month for the Starter Plan, a flat-rate option for small businesses with 1 location and 100 videos per month. Growth is $297 monthly, Unlimited is $799, and Enterprise is $1,997. A free trial is available, and plans include features like analytics and custom branding. Getting Started and Support ### What training and onboarding options does outhentik offer? outhentik provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does outhentik offer? outhentik provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Because no reviewer feedback on support is available, the support experience cannot be described in terms of response speed, helpfulness, or common frustrations. The listed channels are the only support options shown in the catalog data. ## Features AI summary Based on 2,212 Reputation Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) outhentik supports all three of the features reviewers consider most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track and respond to feedback in a timely way, and stay informed about brand sentiment across review channels, allowing teams to improve customer experience and strengthen their online reputation. Review Request 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Review Notification 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifies a business when a review is left outhentik 16 features ### All Features - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/10042312/outhentik/pricing/) Starter Plan $97.00 Flat Rate,Per Month It includes: - 1 location (QR Code) - 100 videos per month - Custom branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Email support Growth Plan $297.00 Flat Rate,Per Month It includes: - 1,000 videos per month - 10 locations (QR Codes) - Custom branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Email support Unlimited Plan $799.00 Flat Rate,Per Month It includes: - 50 locations (QR Codes) - Unlimited videos per month - Custom branding - Remove "Powered by" branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Email support Enterprise Plan $1,997 Flat Rate,Per Month It includes: - Unlimited locations (QR Codes) - Unlimited videos per month - Custom branding - Remove "Powered by" branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Priority support Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Owner Design ### "A useful and much-needed review tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Very nice idea and helpful service. It makes collecting customer feedback feel more personal, and the private approval step is especially useful for any business that cares about trust and social proof. Pros I tried Outhentik and honestly it feels like a very needed service. As a business owner, I want customers to review me, but not only with text or images... video testimonials feel much more real and useful. I also like that I can view and approve the feedback privately before using it on my social media, which gives me more control. Cons Nothing major so far. I would only like to see more customization options in the future, but the main idea and flow are already very helpful. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 12, 2026 Thank you for your feedback SA Sara A. Owner Arts and Crafts ### "Effortless, Authentic and Fast!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Honestly, it's just a solid tool that does exactly what it promises. It’s rare to find something that is this easy to set up and actually delivers high quality results immediately. Pros I’m honestly blown away by how fast I was able to get everything up and running. The setup speed was incredible, the QR code was ready instantly, and I didn't run into a single bit of technical friction. But the real win has been how easy it is for my customers to use. They just scan the link and record; there’s no clunky app to download, which was my biggest worry. They’ve been completing their recordings so quickly, and I haven't heard a single complaint about the process being awkward. As for the video quality, it’s fantastic. The testimonials I’m getting are so high-quality and professional that I’ve already started featuring them on my website and social media. There is just something about a real video that hits differently than a standard text review, you can actually see the sincerity in their faces. It’s made a huge difference in how we showcase our customer feedback. Cons If I had one area to improve, it would be the 60 second video limit. There were a couple of times where I wished my customers had a bit more room to talk, especially when they were really getting into detail. That said, it does keep the testimonials short and punchy, so it’s not a dealbreaker، just something to keep in mind if you're looking for long-form stories Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 12, 2026 Thank you for your feedback ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.