# outhentik Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about outhentik Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/10042312/outhentik --- # outhentik Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) outhentik ## What is outhentik? outhentik is reputation management software that collects video testimonials from customers before feedback reaches public review platforms. Customers record video reviews in under 60 seconds by scanning a QR code or clicking a link, then provide a star rating. Submissions arrive privately in a dashboard where businesses review content before publishing. High-rated feedback is routed to Google review nudges, while lower-rated feedback goes to a private recovery inbox for direct resolution. The platform generates QR codes for physical or digital sharing and sends real-time notifications for new submissions. The dashboard tracks metrics, flags issues, and provides monthly analytics reports. Businesses can export customer data for re-engagement campaigns and embed approved videos on websites and download them for social media. Supporting multiple locations with customizable branding, outhentik offers setup for both in-store and online models. ## What is outhentik used for? [Review Management](https://www.capterra.com/review-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $97 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for outhentik?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.outhentik.app&name=outhentik) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Feedback Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Notification 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifies a business when a review is left Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews outhentik 12 features Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reminders sent via email Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Manage and support multiple locations Identify, track, and respond to negative feedback Ratings/Reviews Timed notification for any upcoming task, deadline, appointment, or activity Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Optimize and manage the search engine optimization efforts for a website or digital content Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Starter Plan $97.00 Flat Rate,Per Month It includes: - 1 location (QR Code) - 100 videos per month - Custom branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Email support Growth Plan $297.00 Flat Rate,Per Month It includes: - 1,000 videos per month - 10 locations (QR Codes) - Custom branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Email support Unlimited Plan $799.00 Flat Rate,Per Month It includes: - 50 locations (QR Codes) - Unlimited videos per month - Custom branding - Remove "Powered by" branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Email support Enterprise Plan $1,997 Flat Rate,Per Month It includes: - Unlimited locations (QR Codes) - Unlimited videos per month - Custom branding - Remove "Powered by" branding - Google review nudges - Reputation dashboard - Monthly reports - Download & embed videos - Full dashboard - Analytics - Priority support Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Owner Design ### "A useful and much-needed review tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Very nice idea and helpful service. It makes collecting customer feedback feel more personal, and the private approval step is especially useful for any business that cares about trust and social proof. Pros I tried Outhentik and honestly it feels like a very needed service. As a business owner, I want customers to review me, but not only with text or images... video testimonials feel much more real and useful. I also like that I can view and approve the feedback privately before using it on my social media, which gives me more control. Cons Nothing major so far. I would only like to see more customization options in the future, but the main idea and flow are already very helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Thank you for your feedback SA Sara A. Owner Arts and Crafts ### "Effortless, Authentic and Fast!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Honestly, it's just a solid tool that does exactly what it promises. It’s rare to find something that is this easy to set up and actually delivers high quality results immediately. Pros I’m honestly blown away by how fast I was able to get everything up and running. The setup speed was incredible, the QR code was ready instantly, and I didn't run into a single bit of technical friction. But the real win has been how easy it is for my customers to use. They just scan the link and record; there’s no clunky app to download, which was my biggest worry. They’ve been completing their recordings so quickly, and I haven't heard a single complaint about the process being awkward. As for the video quality, it’s fantastic. The testimonials I’m getting are so high-quality and professional that I’ve already started featuring them on my website and social media. There is just something about a real video that hits differently than a standard text review, you can actually see the sincerity in their faces. It’s made a huge difference in how we showcase our customer feedback. Cons If I had one area to improve, it would be the 60 second video limit. There were a couple of times where I wished my customers had a bit more room to talk, especially when they were really getting into detail. That said, it does keep the testimonials short and punchy, so it’s not a dealbreaker، just something to keep in mind if you're looking for long-form stories Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Thank you for your feedback ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)