--- title: "fonea Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about fonea Software - reviews, pricing plans, popular comparisons to other AI Agent Builder products and more." source_url: "https://www.capterra.com/p/10042337/fonea/" page_type: "product" language: "en" --- # fonea Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) fonea ## What is fonea? fonea is a Swiss-based and AI-powered telephone answering system that operates 24/7 in multiple languages, including Swiss German, German, French, Italian, Spanish, and English. It acts as an automated receptionist, managing inquiries, scheduling appointments, and routing calls with automatic language detection to respond in the caller's preferred language. Integrating with Google Calendar and Microsoft 365, fonea ensures seamless appointment booking. For complex inquiries, it redirects calls to team members or records messages for follow-up. Advanced speech recognition enables natural conversations and simultaneous call handling without delays. Setup takes about 30 minutes, with data securely processed under Swiss and European regulations. Information is stored locally, and the system is customizable to organizational needs. fonea also provides call summaries and notifications via email or SMS, ensuring detailed interaction records. ## What is fonea used for? [AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CHF90 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for fonea?[Manage this product listing](https://www.g2.com/products/fonea/claim_requests/new?auto=true) ## fonea Overview Updated September 2026 AI summary fonea offers businesses of all sizes tools to build, deploy, and manage AI agents using multiple large language models and natural language processing capabilities. Positioned within the AI Agent Builder category, it provides agent design and deployment management features. fonea is available across cloud, web, and mobile platforms, supporting a range of deployment scenarios to suit diverse organizational needs. ## FAQs about fonea Overview ### What company size and specific industries is fonea built for? fonea is designed for small to mid-sized businesses in service-based industries, including tradespeople, law firms, medical practices, dental clinics, hospitality businesses, and accounting firms. It appears suited to organizations that need a solution tailored to client-facing, appointment-driven, or professional service operations. Features and Usability ### What are the key features of fonea? fonea offers AI/Machine Learning, natural language processing, and intent recognition for chatbot interactions. Its core capabilities also include code-free development, agent design tools, and configurable workflow. For deployment and operations, it provides deployment management, real-time analytics, real-time data, engagement tracking, and support for multiple LLM models. Pricing ### How much does it cost and what fees or limitations are included? fonea starts at CHF 90 per month for the Basic plan, designed for 1–10 calls per day and including 120 minutes of AI speaking time. Professional costs CHF 290 monthly for 10–50 calls, and Scale costs CHF 590 monthly for 50+ calls. Additional minutes can be purchased at the same per-minute rate. Getting Started and Support ### What training and onboarding options does fonea offer? fonea provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars offer group instruction, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does fonea offer? fonea provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available for support, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 1,134 AI Agent Builder reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) fonea includes **Chatbot** functionality, which gives teams a direct way to automate conversations, respond to common questions, and stay available across customer touchpoints. However, it does not include **API** or **Lead Capture**. Its **Chatbot** support helps businesses handle routine interactions more efficiently, providing teams with a consistent way to improve response coverage and manage customer communication at scale. Agent Design Tools Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors Deployment Management Manage the processes involved when making the application ready for use Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Multiple LLM Models Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Natural Language Processing Process and analyze human language in text or audio form fonea 5 features ### All Features - Agent Design Tools: Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors - Deployment Management: Manage the processes involved when making the application ready for use - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Natural Language Processing: Process and analyze human language in text or audio form --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10042337/fonea/pricing/) Basic CHF90.00 Flat Rate,Per Month It includes: - 120 minutes of AI speaking time included. - Languages supported: German (DE), French (FR), Italian (IT), English (EN), Spanish (ES), and Swiss German. - Calendar integration and appointment bookings. - AI answering machine available 24/7. - Interactive AI for customer service. - Email and SMS notifications. - Monthly cancellable with no binding contract. Professional CHF290.00 Flat Rate,Per Month It includes: - 500 minutes of AI speaking time included. - Ability to handle 3 simultaneous calls. - Includes 3 phone numbers. - Unlimited assistants and users. - All features from the Basic plan. - Outgoing calls functionality. Scale CHF590.00 Flat Rate,Per Month It includes: - From 2,000 minutes of AI speaking time. - Customizable parallel calls. - Customizable phone numbers. - Unlimited assistants and users. - All features from the Professional plan. - Custom voice options. - Zero data retention for enhanced privacy. - Custom Service Level Agreement (SLA). Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.