# Cacao Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cacao Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/10042442/Cacao --- # Cacao Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Cacao ## What is Cacao? Cacao is a Google review management software that consolidates feedback collection, organization, and response for businesses with multiple locations. The platform aggregates reviews from individual Google Business Profiles into a unified dashboard, allowing teams to monitor performance, identify negative feedback, and compare ratings across branches. Feedback is captured through geolocation-specific QR codes, WhatsApp integration, and automated point-of-sale invitations, with unique QR codes organizing responses by location. AI-powered tools automate responses to reviews, maintaining consistent communication across all branches. Real-time analytics dashboards track metrics such as review volume and ratings. Customizable surveys and automated offers enhance customer engagement. Detailed reports and data exports support strategic planning, creating a workflow from feedback capture to review management. ## What is Cacao used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cacao?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cacao.to/&name=Cacao) ## FAQs about Cacao Overview ### What company size and specific industries is Cacao built for? Cacao is designed for multi-location businesses, including restaurants, bars, franchises, retail businesses, and service providers that need to manage Google reviews efficiently. It fits organizations with several sites that want a central way to handle customer feedback across different locations. Features and Usability ### What are the key features of Cacao? Cacao offers API access, automated responses, and response management for handling customer interactions. It also includes review monitoring, negative feedback management, sentiment analysis, and engagement tracking. Reporting/analytics, search/filter, SEO management, CRM integration, and media monitoring support tracking, analysis, and coordination across customer experience and social media monitoring. Pricing ### How much does it cost and what fees or limitations are included? Cacao starts at €29 per month for 1 to 5 Branches/POS Locations, then drops to €21 for 6 to 10 locations and €17 for 11 to 15. The plan for more than 15 branches or 16+ POS locations has no listed price. No free trial or setup fee is stated. Getting Started and Support ### What training and onboarding options does Cacao offer? Cacao provides live online training and documentation to help teams get started. Live online sessions offer guided instruction from a trainer, while documentation gives written material for self-paced reference and feature lookup. Getting Started and Support ### What customer support options does Cacao offer? Cacao provides email/help desk, phone support, and chat. Without reviewer feedback on support experiences, only the listed channels can be confirmed. Users seeking help should expect these contact options, but no reliable claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages CRM Integration Integration with third-party CRM systems Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Media Monitoring Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Cacao 13 features Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Integration with third-party CRM systems Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Tracks metrics that provide insight into how a user interacts with any interface or product Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Identify, track, and respond to negative feedback View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content ## Pricing 1 to 5 Branches/POS Locations €29.00 Usage Based,Per Month It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard 6 to 10 Branches/POS Locations €21.00 Usage Based,Per Month It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard 11 to 15 Branches/POS Locations €17.00 Usage Based,Per Month It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.