--- title: "Cacao Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cacao Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/10042442/Cacao/" page_type: "product" language: "en" --- # Cacao Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Cacao ## What is Cacao? Cacao is a Google review management software that consolidates feedback collection, organization, and response for businesses with multiple locations. The platform aggregates reviews from individual Google Business Profiles into a unified dashboard, allowing teams to monitor performance, identify negative feedback, and compare ratings across branches. Feedback is captured through geolocation-specific QR codes, WhatsApp integration, and automated point-of-sale invitations, with unique QR codes organizing responses by location. AI-powered tools automate responses to reviews, maintaining consistent communication across all branches. Real-time analytics dashboards track metrics such as review volume and ratings. Customizable surveys and automated offers enhance customer engagement. Detailed reports and data exports support strategic planning, creating a workflow from feedback capture to review management. ## What is Cacao used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cacao?[Manage this product listing](https://www.g2.com/products/cacao/claim_requests/new?auto=true) ## FAQs about Cacao Overview ### What company size and specific industries is Cacao built for? Cacao is designed for multi-location businesses in restaurants, bars, franchises, retail, and service industries that need to manage Google reviews efficiently. It suits companies with more than one site, especially those handling customer feedback across several locations. Features and Usability ### What are the key features of Cacao? Cacao offers API access, automated responses, response management, and CRM integration for handling customer interactions. It includes review monitoring, social media monitoring, media monitoring, and negative feedback management for tracking feedback across channels. Reporting/analytics, sentiment analysis, engagement tracking, SEO management, and search/filter tools support analysis and content review. Pricing ### How much does it cost and what fees or limitations are included? Cacao starts at €17 per month for 11 to 15 branches/POS locations, with the 6 to 10 branch plan at €21 and the 1 to 5 branch plan at €29. Pricing is usage based, and no price is listed for more than 15 branches or 16+ POS locations. Getting Started and Support ### What training and onboarding options does Cacao offer? Cacao provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Cacao offer? Cacao provides email/help desk, phone support, and chat. Without reviewer feedback in the catalog data, no support experience trends can be stated. The listed channels indicate multiple ways for users to reach assistance, but no evidence is available here about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 1,563 Review Management reviews Not all Reputation Management products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Cacao includes **Negative Feedback Management** and **Review Monitoring**, giving teams a way to track incoming reviews and address unhappy customer experiences before they spread further. However, it does not offer **Review Request**. Instead, it provides other important capabilities that reviewers also value, including **Customer Experience Management** (**48%**), **Response Management** (**47%**), and **Reporting/Analytics** (**44%**). These features help businesses manage customer interactions, reply to feedback consistently, and measure reputation trends over time, allowing teams to protect brand perception and make better service decisions. API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages CRM Integration Integration with third-party CRM systems Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Media Monitoring Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Cacao 13 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - CRM Integration: Integration with third-party CRM systems - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content --- ## Pricing [View pricing plan details](https://www.capterra.com/p/10042442/Cacao/pricing/) 1 to 5 Branches/POS Locations €29.00 Usage Based,Per Month It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard 6 to 10 Branches/POS Locations €21.00 Usage Based,Per Month It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard 11 to 15 Branches/POS Locations €17.00 Usage Based,Per Month It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard More than 15 Branches/16+ POS Locations Contact vendor for details It includes: - QR Geolocated Per Branch - Customized Internal Surveys - Automatic AI Responses - Real-Time Multi-Branch Dashboard - Export And Reporting For Teams - Support For Chains And Franchises - POS System Integrations - Priority Technical Support - Automatic Updates - Real-Time Analytics Dashboard ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.