--- title: "RetailNext Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RetailNext Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/10042452/RetailNext/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # RetailNext Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) RetailNext ## What is RetailNext? RetailNext is a retail analytics platform that brings e-commerce-style metrics to physical retail locations through unified intelligence for brick-and-mortar stores. The platform integrates foot traffic measurement, store occupancy monitoring, shopper behavior analysis, and security management into one solution. The traffic analytics module tracks foot traffic and conversion rates, while the occupancy feature helps manage customer flow and staffing levels. Video security delivers high-resolution footage for investigations. Shopper Journey analytics offer insights into store layouts and product placements, enabling data-driven A/B testing. Visual merchandising tools monitor compliance through cloud-based systems. The platform serves operations, asset protection, merchandising, and marketing teams with specialized solutions. RetailNext maintains SOC 2 Type II compliance for data security. ## What is RetailNext used for? [Retail Intelligence](https://www.capterra.com/retail-intelligence-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RetailNext?[Manage this product listing](https://www.g2.com/products/retailnext/claim_requests/new?auto=true) ## FAQs about RetailNext Overview ### What company size and specific industries is RetailNext built for? RetailNext is designed for brick-and-mortar retailers, shopping centers, restaurants, retail banks, and building and facility managers. The product fits organizations operating physical locations, from single-site businesses to larger multi-site operations that need tools for managing customer traffic, store performance, and facility activity. Features and Usability ### What are the key features of RetailNext? RetailNext offers behavior analytics, retail analytics, and sales analytics for tracking customer and store activity. It includes real-time data, performance metrics, and dashboards for monitoring results, plus business intelligence and decision making tools. Integration, merchandising, retail management, and retail auditing round out its feature set. Getting Started and Support ### What training and onboarding options does RetailNext offer? RetailNext provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and training with an instructor, while documentation offers written reference material for self-paced learning, feature review, and step-by-step instructions as needed. Getting Started and Support ### What customer support options does RetailNext offer? RetailNext provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support information is organized across these channels for users who need product guidance, troubleshooting, or quick answers. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Behavior Analytics Track and analyze user behavior within a system or network Business Intelligence Technological processes and strategies used for collecting, managing, and analyzing organizational data Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Decision Making Makes informed choices based on available data and objectives Integration Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. RetailNext 13 features ### All Features - Behavior Analytics: Track and analyze user behavior within a system or network - Business Intelligence: Technological processes and strategies used for collecting, managing, and analyzing organizational data - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Making: Makes informed choices based on available data and objectives - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Merchandising: The activity of promoting the sale of goods at retail - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Retail Analytics: Analysis of retail data to provide actionable insights for optimizing store performance and brand presence - Retail auditing: Evaluation of retail operations to ensure outlets follow operational, merchandising, and compliance standards. - Retail Management: Manage sales in retail stores - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.