# Zalena Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zalena Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10042540/Zalena --- # Zalena Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zalena ## What is Zalena? Zalena is an AI assistant platform that automates customer communication across voice, chat, email, SMS, WhatsApp, and Instagram. Operating 24/7, it manages inquiries, bookings, and messages, ensuring no missed opportunities outside business hours. Zalena consolidates interactions into one AI system, delivering consistent service without multiple tools. Users input business details, connect channels, and go live in minutes. The AI learns from websites, FAQs, and service info, seamlessly transitioning to human support when needed. Supporting multiple languages, it helps businesses serve diverse customers. Paid plans include local phone numbers and integrations with WordPress and Shopify. Powered by Claude by Anthropic, Zalena ensures accurate, safe responses. Scalable plans cater to solo operators and larger teams, supporting businesses at all growth stages. ## What is Zalena used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zalena?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zalena.ai/&name=Zalena) ## FAQs about Zalena Overview ### What company size and specific industries is Zalena built for? Zalena is designed for small businesses, including solo professionals, as well as dentists and dental practices, lawyers and law firms, and home services contractors. It fits service-based companies that need support for everyday business operations in these professional and trade sectors. Features and Usability ### What are the key features of Zalena? Zalena offers an activity dashboard, CRM, and real-time analytics for tracking customer interactions and sales activity. Its chat features include chat/messaging, real-time consumer-facing chat, transcripts and chat history, and real-time notifications. Customizable branding lets teams present the interface with their own visual identity. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Zalena starts at $29 per month for the Starter Plan, a flat-rate option for solo operators. It includes a free trial, 15 minutes of voice per month, 2 team members, 2,000 chat messages per month, and custom branding. No other fees or pricing limits are listed. Integrations ### Which third-party tools and platforms does Zalena integrate with? Zalena connects natively to Calendly, Google Calendar, HubSpot CRM, SMS, Shopify, and WebsiteChat. These integrations cover scheduling, CRM, messaging, ecommerce, and website chat, giving Zalena 6 third-party connection options for common customer engagement and booking workflows. Getting Started and Support ### What training and onboarding options does Zalena offer? Zalena provides documentation to help teams get started. Documentation offers written reference material that users can consult for setup steps, feature explanations, and ongoing guidance as they learn the product. Getting Started and Support ### What customer support options does Zalena offer? Zalena provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Those are the support channels listed for the product, and no reviewer feedback about support experience is available here to describe response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Real-Time Analytics Analyze and gain insights into data in real-time Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Zalena 8 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter Plan $29.00 Flat Rate,Per Month It includes: - 2,000 chat messages per month - 15 minutes of voice per month - 2 team members - Custom branding ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ SMS](https://www.capterra.com/p/153030/SMS/)[ WebsiteChat](https://www.capterra.com/p/10030849/WebsiteChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.