--- title: "Zalena Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zalena Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10042540/Zalena/" page_type: "product" language: "en" --- # Zalena Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zalena ## What is Zalena? Zalena is an AI assistant platform that automates customer communication across voice, chat, email, SMS, WhatsApp, and Instagram. Operating 24/7, it manages inquiries, bookings, and messages, ensuring no missed opportunities outside business hours. Zalena consolidates interactions into one AI system, delivering consistent service without multiple tools. Users input business details, connect channels, and go live in minutes. The AI learns from websites, FAQs, and service info, seamlessly transitioning to human support when needed. Supporting multiple languages, it helps businesses serve diverse customers. Paid plans include local phone numbers and integrations with WordPress and Shopify. Powered by Claude by Anthropic, Zalena ensures accurate, safe responses. Scalable plans cater to solo operators and larger teams, supporting businesses at all growth stages. ## What is Zalena used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zalena?[Manage this product listing](https://www.g2.com/products/zalena/claim_requests/new?auto=true) ## Zalena Overview Updated September 2026 AI summary Zalena provides live chat capabilities for small businesses, supporting real-time messaging with customers and maintaining chat history for reference. The software allows for customizable branding and features such as activity dashboards, CRM integration, real-time analytics, and notifications. Zalena is accessible via web, cloud, and mobile platforms including Android and iPhone, offering flexibility in deployment and use. ## FAQs about Zalena Overview ### What company size and specific industries is Zalena built for? Zalena is designed for small businesses and solo professionals, especially dentists and dental practices, lawyers and law firms, and home services contractors. It fits independent operators and service-based organizations that need a tool suited to smaller teams and specialized professional workflows. Features and Usability ### What are the key features of Zalena? Zalena offers an activity dashboard, CRM, and real-time analytics for tracking customer interactions and performance. It also includes chat and messaging tools, real-time consumer-facing chat, transcripts and chat history, customizable branding, and real-time notifications for monitoring conversations and updates. Pricing ### How much does it cost and what fees or limitations are included? Zalena starts at $29 per month for the Starter Plan, a flat-rate option for solo operators. The plan includes a free trial, 15 minutes of voice per month, 2 team members, 2,000 chat messages per month, and custom branding. Integrations ### Which third-party tools and platforms does Zalena integrate with? Zalena integrates with 6 third-party tools and platforms, including scheduling, calendar, CRM, commerce, and messaging options such as Calendly, Google Calendar, HubSpot CRM, SMS, Shopify, and WebsiteChat. Getting Started and Support ### What training and onboarding options does Zalena offer? Zalena provides documentation to support teams getting started. This written material can serve as a self-paced reference for setup steps, feature guidance, and ongoing use. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does Zalena offer? Zalena offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Support experience details are not available here, so the customer support profile can only be described by these listed channels. Users can choose among written self-service help, direct contact, and real-time assistance. ## Features AI summary Based on 6,967 AI Agents for Customer Support reviews Not all live chat products cover every must-have feature. Here is what reviewers flag as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Zalena supports **Chat/Messaging** and **Real-Time Notifications**, giving teams a direct way to respond to customers quickly and stay updated as new conversations come in. However, it does not include **Multi-Channel Communication**. Instead, it offers other features that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**) and **Transcripts/Chat History** (**36%**). These features help businesses manage live customer interactions and keep a record of past conversations, allowing teams to respond faster and maintain better service continuity. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Real-Time Analytics Analyze and gain insights into data in real-time Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Zalena 8 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10042540/Zalena/pricing/) Starter Plan $29.00 Flat Rate,Per Month It includes: - 2,000 chat messages per month - 15 minutes of voice per month - 2 team members - Custom branding ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ SMS](https://www.capterra.com/p/153030/SMS/)[ WebsiteChat](https://www.capterra.com/p/10030849/WebsiteChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.