# Moss Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Moss Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10042554/Moss --- # Moss Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Pricing](#pricing)[Support](#support) Moss ## What is Moss? Moss is an AI memory platform that maintains persistent context across conversations, enabling memory retrieval beyond seven million tokens for seamless references to past decisions and discussions. It proactively loads relevant past information into conversations and indexes facts, preferences, and plans at the concept level to connect discussions over time. Moss uses server-side model orchestration to select the best model for each query, including GPT, Claude, Gemini, Groq, and Perplexity. The platform builds a dynamic profile that evolves naturally through conversation, learning communication patterns without manual setup. Moss supports various file formats, including native exports from ChatGPT, Claude, and Gemini, as well as plain text, markdown, CSV, and PDF files. It ensures encrypted data security with row-level isolation, full data ownership, and options to delete memories, archive conversations, or export data anytime. ## What is Moss used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Moss?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://mossmemory.com/&name=Moss) ## FAQs about Moss Overview ### What company size and specific industries is Moss built for? Moss is designed for professionals and teams of any company size whose work depends on thinking and research, including AI power users, researchers, strategists, founders, and regular ChatGPT or Claude users. It fits knowledge-based roles across many industries rather than a single sector. Features and Usability ### What are the key features of Moss? Moss offers AI/Machine Learning, Chatbot, and Natural Language Processing features for handling conversational input and automated responses. Its feature set centers on language understanding and AI-driven interaction, with tools designed to process text, interpret user intent, and support chatbot-based communication. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Moss starts with a free plan that needs no credit card and includes chat-only memory with no document uploads. Paid plans are the $9 Seed plan, $25 Sprout plan, $49 Grove plan, and $99 Thicket plan, all cancel anytime. Canopy has no listed price and requires email contact. Getting Started and Support ### What training and onboarding options does Moss offer? Moss provides documentation as a training option for teams getting started. Documentation offers written reference material for reviewing features, setup steps, and product guidance at any time. Getting Started and Support ### What customer support options does Moss offer? Moss provides email/help desk support and an FAQ/forum for customer help. These channels give users a way to submit questions and search for answers in written resources. No reviewer feedback about support quality is available, so no claims can be made about response times or helpfulness. ## Pricing Free Version Free Plan $0.00 It includes: - Chat-only memory - No document uploads allowed Seed Plan $9.00 Flat Rate,Per Month It includes: - 243 exchanges/month (no daily caps) - Deep reasoning, complex analysis, full memory recall - ~1 million tokens of uploads/month (enough for one full AI export) - 15 web-research searches/month - Same memory engine as Sprout but lighter ceilings Sprout Plan $25.00 Flat Rate,Per Month It includes: - 1,100 exchanges/month (medium, complex, and deep combined) - Strong reasoning models for deep + complex responses - ~2.5 million tokens of uploads/month (about a year of typical ChatGPT history) - 50 web-research searches/month - Full memory retrieval on every question Grove Plan $49.00 Flat Rate,Per Month It includes: - 1,750 exchanges/month (60% more than Sprout) - Higher-quality scribe (cleaner memory extraction than Sprout) - ~14 million tokens of uploads/month (multi-year history across every AI you use) - Verification layer to catch mistakes before they reach you - 150 web searches and 50 documents per month Thicket Plan $99.00 Flat Rate,Per Month It includes: - 1,750 exchanges/month (same as Grove but with stronger reasoning models for deep responses) - Top-tier scribe with cleanest memory extraction and better entity tracking - ~50 million tokens of uploads/month (power-user archives, multi-account) - Faster responses under provider load - 250 web searches and 120 documents per month - First access to new capabilities Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.