--- title: "Moss Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Moss Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10042554/Moss/" page_type: "product" language: "en" --- # Moss Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Pricing](#pricing)[Support](#support) Moss ## What is Moss? Moss is an AI memory platform that maintains persistent context across conversations, enabling memory retrieval beyond seven million tokens for seamless references to past decisions and discussions. It proactively loads relevant past information into conversations and indexes facts, preferences, and plans at the concept level to connect discussions over time. Moss uses server-side model orchestration to select the best model for each query, including GPT, Claude, Gemini, Groq, and Perplexity. The platform builds a dynamic profile that evolves naturally through conversation, learning communication patterns without manual setup. Moss supports various file formats, including native exports from ChatGPT, Claude, and Gemini, as well as plain text, markdown, CSV, and PDF files. It ensures encrypted data security with row-level isolation, full data ownership, and options to delete memories, archive conversations, or export data anytime. ## What is Moss used for? [Contact Center](https://www.capterra.com/contact-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Moss?[Manage this product listing](https://www.g2.com/products/moss/claim_requests/new?auto=true) ## Moss Overview Updated September 2026 AI summary Moss is a contact center solution designed for businesses of all sizes, offering automated routing, chatbot integration, and multi-channel communication to help organizations manage customer interactions efficiently. It is accessible across a wide range of devices and platforms, including cloud and on-premise deployments, making it adaptable to diverse operational environments and team preferences. ## FAQs about Moss Overview ### What company size and specific industries is Moss built for? Moss is designed for individual professionals and teams of any company size that rely on AI in their daily work, especially AI power users, researchers, strategists, founders, and regular ChatGPT or Claude users. It fits knowledge work across business, research, and strategy roles rather than a single industry. Features and Usability ### What are the key features of Moss? Moss offers AI/Machine Learning, Natural Language Processing, and a chatbot for automated conversations. It also includes automated routing to direct requests and multi-channel communication to manage interactions across different channels. These core features support text analysis, response handling, and message distribution. Pricing ### How much does it cost and what fees or limitations are included? Moss starts with a free plan that requires no credit card and includes chat-only memory with no document uploads. Paid plans are the $9 Seed plan, $25 Sprout plan, $49 Grove plan, and $99 Thicket plan, all cancel anytime. Canopy has no listed price and requires email contact. Getting Started and Support ### What training and onboarding options does Moss offer? Moss provides documentation for teams getting started. This written reference material can support self-paced learning, outline product features, and serve as a guide for checking steps and processes during setup and ongoing use. Getting Started and Support ### What customer support options does Moss offer? Moss offers email/help desk support and FAQ/forum resources. These channels give users direct contact for issues and a self-service option for common questions. No reviewer feedback about support quality, response times, or helpfulness is available, so the support experience cannot be assessed from user reports. ## Features AI summary Based on 1,302 Contact Center reviews Capterra reviewers point to these as the contact center features they consider most important: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Moss focuses on other capabilities within the contact center category. Based on the available coverage data, the product delivers a different feature mix rather than the reviewer-prioritized items listed above. This gives buyers a clearer view of how the product fits their requirements and helps businesses compare options based on the specific tools their teams need for day-to-day contact center operations. Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10042554/Moss/pricing/) Free Plan $0.00 It includes: - Chat-only memory - No document uploads allowed Seed Plan $9.00 Flat Rate,Per Month It includes: - 243 exchanges/month (no daily caps) - Deep reasoning, complex analysis, full memory recall - ~1 million tokens of uploads/month (enough for one full AI export) - 15 web-research searches/month - Same memory engine as Sprout but lighter ceilings Sprout Plan $25.00 Flat Rate,Per Month It includes: - 1,100 exchanges/month (medium, complex, and deep combined) - Strong reasoning models for deep + complex responses - ~2.5 million tokens of uploads/month (about a year of typical ChatGPT history) - 50 web-research searches/month - Full memory retrieval on every question Grove Plan $49.00 Flat Rate,Per Month It includes: - 1,750 exchanges/month (60% more than Sprout) - Higher-quality scribe (cleaner memory extraction than Sprout) - ~14 million tokens of uploads/month (multi-year history across every AI you use) - Verification layer to catch mistakes before they reach you - 150 web searches and 50 documents per month Thicket Plan $99.00 Flat Rate,Per Month It includes: - 1,750 exchanges/month (same as Grove but with stronger reasoning models for deep responses) - Top-tier scribe with cleanest memory extraction and better entity tracking - ~50 million tokens of uploads/month (power-user archives, multi-account) - Faster responses under provider load - 250 web searches and 120 documents per month - First access to new capabilities Canopy Plan Contact vendor for details It includes: - Highest-tier models at nearly every layer - Opus drafts for every deep response (closest to AGI-tier reasoning) - Reasoning models retrieve memory before response formulation - 3,500 exchanges/month (2× Thicket’s volume) - ~125 million tokens of uploads/month (effectively unlimited) - 400 web searches and 400 documents per month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.