--- title: "Semarize Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Semarize Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/10042651/Semarize/" page_type: "product" language: "en" --- # Semarize Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Semarize ## What is Semarize? Semarize is a conversational intelligence API that converts unstructured call, email, and chat transcripts into structured data. It uses customizable bricks, i.e. semantic checks that generate outputs like boolean values, scores, and extracted fields. These bricks can be combined into "kits" tailored to workflows or teams, delivering insights via a single API call. The platform produces scores, flags, and metadata for analytics, automation, and business intelligence. Semarize identifies buying signals, highlights key conversations, and enriches CRM systems with extracted insights. Its knowledge grounding feature aligns AI interpretation with business contexts by enabling organizations to upload documentation and build knowledge bases. Semarize integrates with tools, such as n8n, Zapier, and Make, fitting seamlessly into workflows. It transforms unstructured conversation data into actionable intelligence for reporting, automation, and decision-making systems. ## What is Semarize used for? [Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £70 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Semarize?[Manage this product listing](https://www.g2.com/products/semarize/claim_requests/new?auto=true) ## FAQs about Semarize Overview ### What company size and specific industries is Semarize built for? Semarize is designed for sales professionals, customer success teams, and RevOps specialists in businesses that operate contact centers, financial services, professional services, telecom, and utilities. The target audience spans organizations that manage customer interactions and revenue operations across these sectors. Features and Usability ### What are the key features of Semarize? Semarize offers AI and machine learning features for automatic transcription, natural language processing, sentiment analysis, intent recognition, and text mining. It also includes dashboards, reporting and statistics, alerts and notifications, access controls and permissions, collaboration tools, third-party integrations, and rules-based workflow for tracking trends and performance metrics. Pricing ### How much does it cost and what fees or limitations are included? Semarize starts with a free-to-start Builder (PAYG) plan that includes 50 starter credits, then the Team (Plus) plan at £70 per month with 1,500 credits, and the Platform (Pro) plan at £200 per month with 5,000 credits. A free trial is also available. Getting Started and Support ### What training and onboarding options does Semarize offer? Semarize provides documentation for teams getting started. Documentation offers written reference material that users can review at their own pace for setup steps, feature explanations, and ongoing support information. Getting Started and Support ### What customer support options does Semarize offer? Semarize provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users a place to submit questions and search for self-service answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 483 Conversation Intelligence reviews Capterra reviewers highlight these features as the top priorities when choosing conversation intelligence software: - **Automatic Transcription** (**70%** of reviewers rated this feature as critical) - **Call Recording** (**60%**) - **Natural Language Processing** (**64%**) Semarize includes **Automatic Transcription** and **Natural Language Processing**, giving teams a way to capture conversations automatically and analyze spoken content for trends, intent, and key insights. However, it does not offer **Call Recording**. Instead, it provides other important capabilities that reviewers also value, such as **AI/Machine Learning** (**48%**) and **API** (**33%**), which can help businesses improve analysis accuracy and connect conversation data with other systems, allowing teams to review interactions more efficiently and act on customer insights faster. Access Controls/Permissions Define levels of authorization for access to specific files or systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Transcription Use AI to convert voice into text automatically Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Semarize 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Transcription: Use AI to convert voice into text automatically - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Making: Makes informed choices based on available data and objectives - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Intent Recognition: Helps understand a user's intentions/actions - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Playbooks: Tactical guides providing information and instructions for teams to navigate through tasks and processes - Prioritization: Arrange tasks based on the level of priority or urgency - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Retention Tracking: Measures the retention rate and satisfaction of customers. - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Mining: Transforming unstructured text into a structured format to identify meaningful patterns and new insights - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10042651/Semarize/pricing/) Team (Plus) £70.00 Usage Based,Per Month It includes: - 1,500 credits included - 25 active kits - 5 knowledge bases - Workspace roles & permissions - Email support - Sandbox access - API access Platform (Pro) £200.00 Usage Based,Per Month It includes: - 5,000 credits included - Unlimited kits\* (subject to fair use policy) - 20 knowledge bases - Workspace roles & permissions - Priority support - Sandbox access - API access ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.