--- title: "inFlow EngageAI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inFlow EngageAI Software - reviews, pricing plans, popular comparisons to other Video Interviewing products and more." source_url: "https://www.capterra.com/p/10042744/inFlow-EngageAI/" page_type: "product" language: "en" --- # inFlow EngageAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) inFlow EngageAI ## What is inFlow EngageAI? inFlow EngageAI is a Generative AI-powered customer engagement platform that delivers personalized, always-on experiences across WhatsApp, web chat, email, voice, and 40+ messaging channels. It automates Tier-1 customer support, handles FAQs, order tracking, and service requests reducing response times and operational costs. AI-driven lead capture, prospect qualification, and follow-up automation help sales teams convert faster with less manual effort. For human agents, EngageAI provides real-time recommendations, suggested responses, and conversation summaries to boost productivity and accuracy. Intelligent ticket routing analyzes incoming requests and directs them to the right team based on urgency and context. Supporting 130+ languages, EngageAI enables enterprises in banking, insurance, healthcare, and retail to scale customer engagement without scaling headcount delivering consistent, high-quality interactions at every touchpoint. ## What is inFlow EngageAI used for? [Video Interviewing](https://www.capterra.com/video-interviewing-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inFlow EngageAI?[Manage this product listing](https://www.g2.com/products/inflow-engageai/claim_requests/new?auto=true) ## inFlow EngageAI Overview Updated September 2026 AI summary inFlow EngageAI provides businesses of all sizes with cloud-based video interviewing tools, focusing on live video interviews and skill assessment to support remote candidate evaluation. Notable features include feedback management and generative AI, offering additional automation and engagement options. The platform is accessible via web and Windows, and does not include applicant tracking or interview management functionality. ## FAQs about inFlow EngageAI Overview ### What company size and specific industries is inFlow EngageAI built for? inFlow EngageAI is designed for enterprises in banking, insurance, healthcare, retail, and sales follow-up operations that need omnichannel engagement at scale. It is built for larger organizations managing high-volume customer interactions across multiple channels in these sectors. Features and Usability ### What are the key features of inFlow EngageAI? inFlow EngageAI offers AI/Machine Learning, Generative AI, and Natural Language Processing for automated interactions, along with Chatbot, Chat/Messaging, and Live Chat for real-time communication. It also includes Lead Capture, Engagement Tracking, Feedback Management, Sentiment Analysis, Real-Time Data, Real-Time Monitoring, Live Video Interview, and Skill Assessment & Scoring. Getting Started and Support ### What training and onboarding options does inFlow EngageAI offer? inFlow EngageAI provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, and documentation offers written reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does inFlow EngageAI offer? inFlow EngageAI provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the provided information. ## Features AI summary Based on 1,098 Video Interviewing reviews Capterra reviewers highlight these as the features buyers care about most when comparing video interviewing software: - **Interview Management** (**49%** of reviewers rated this feature as critical) - **Live Video Interview** (**44%**) - **Applicant Tracking** (**47%**) inFlow EngageAI supports **Live Video Interview**, which gives hiring teams a direct way to meet candidates remotely and assess communication in real time. However, it does not include **Interview Management** or **Applicant Tracking**. Instead, it offers **Skill Assessment & Scoring** (**38%**), a feature that can help recruiters evaluate candidate capabilities more consistently and make faster screening decisions, helping businesses improve hiring quality while saving time in the interview process. Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Generative AI Use AI to generate content in the form of text, images, videos, etc. Live Video Interview Remote interview conducted between an interviewer and a candidate using video conferencing technology Skill Assessment & Scoring Evaluate the candidate's performance and score them for further assessment inFlow EngageAI 4 features ### All Features - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Live Video Interview: Remote interview conducted between an interviewer and a candidate using video conferencing technology - Skill Assessment & Scoring: Evaluate the candidate's performance and score them for further assessment --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.