--- title: "Forward Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Forward Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/10042877/Forward/" page_type: "product" language: "en" --- # Forward Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Forward ## What is Forward? Forward is a call routing and forwarding software designed for businesses and teams who need reliable and flexible call routing. It helps small business, remote team or enterprise, route incoming calls instantly and intelligently to the right person, device or team. The smart call forwarding helps route calls based on priority, availability, call concurrency and call capping. Call tracking & analysis feature helps users know where their calls are coming from and where they are going. Real-time notifications help get real time updates on incoming calls. Forward supports desktop, mobile and even tablets. End to end encryption makes sure that the data and call logs are only visible to the business. ## What is Forward used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Usage Based, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Forward?[Manage this product listing](https://www.g2.com/products/idevlive-technologies-forward/claim_requests/new?auto=true) ## Forward Overview Updated September 2026 AI summary Forward offers businesses of all sizes cloud-based call tracking tools, enabling them to record, route, and monitor calls while capturing key metrics for reporting and analysis. With features such as call transfer and call monitoring, it supports organizations seeking greater visibility into call performance and helps optimize communication workflows using web-based deployment. ## FAQs about Forward Overview ### What company size and specific industries is Forward built for? Forward is designed for call centers, BPOs, marketing agencies, customer support teams, call vendors, and sales operations. It fits organizations that manage high volumes of calls and customer interactions, especially service-focused teams and outsourced contact operations across these sectors. Features and Usability ### What are the key features of Forward? Forward offers call monitoring, call recording, call routing, call transfer, and call tracking metrics for managing inbound and outbound calls. Reporting and statistics provide summaries of call activity and performance, while these core features support oversight of call handling and route-based call management. Pricing ### How much does it cost and what fees or limitations are included? Forward starts at $5 for its pay-as-you-go plan. Renting a toll-free number costs $5 per month plus $0.055 per toll-free minute, while a local number costs $2 per month plus $0.040 per local minute. A free trial is available. Getting Started and Support ### What training and onboarding options does Forward offer? Forward provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, videos offer visual walkthroughs, and documentation gives written reference material for reviewing steps and features as needed. Getting Started and Support ### What customer support options does Forward offer? Forward provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support is defined by these channels only, with no reviewer feedback available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 899 Call Tracking reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) Forward supports **Call Routing** and **Call Tracking Metrics**, giving teams a way to direct calls to the right destination and measure campaign and call performance over time. However, it does not offer **Call Center Management**. Instead, it includes **Call Recording** (**48%**) and **Call Monitoring** (**47%**), which give businesses more visibility into call quality, agent performance, and customer interactions, helping teams improve oversight and make better service and marketing decisions. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources Call Transfer Transfers live calls to other agents Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Forward 6 features ### All Features - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10042877/Forward/pricing/) Pay-as-you-go $5.00 Usage Based,One Time It includes: - Route calls to multiple numbers instantly. - Set up smart forwarding rules quickly. - Manage routing from one dashboard. - Track every call with detailed logs. - Never miss important customer calls. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.