# PRISM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PRISM Software - reviews, pricing plans, popular comparisons to other Assessment products and more. Source: https://www.capterra.com/p/10042878/PRISM --- # PRISM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) PRISM ## What is PRISM? PRISM is a training software that builds investigation and critical thinking skills in support agents through problem scenarios in simulated environments like healthcare CRMs, logistics platforms, and e-commerce tools. Agents navigate real-world situations without prior documentation. The PRISM Framework guides them through five steps: problem identification, system research, signal interpretation, cause resolution, and process mastery. A scoring engine evaluates responses across eight dimensions, including investigation quality and creative thinking, with instant results. Managers access dashboards with agent scores, team averages, and RAG indicators, plus coaching recommendations and data export. Custom scenarios align with workflows, and self-serve functionality lets agents train independently, focusing on thinking processes over correct answers. ## What is PRISM used for? [Assessment](https://www.capterra.com/assessment-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £180 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PRISM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://prismtraininglabs.com/&name=PRISM) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Assessment Management Creation, administration, and evaluation of assessments or tests Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Individualized Assessments Review or test a specific candidate's skills Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Progress Tracking Reporting on how each user, task or process has advanced since its initiation PRISM 12 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Creation, administration, and evaluation of assessments or tests Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review or test a specific candidate's skills A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation View and track pertinent metrics to find patterns and gain insights from data Automatically calculate score after the assessment Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Create or build customized tests and quizzes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. ## Pricing Starter Plan (monthly) £180.00 Flat Rate,Per Month It includes: - Up to 15 agents - Multi-system investigation training - Full scenario library - Self-serve training - PRISM scoring engine - Manager dashboard - CSV export - Email support Growth Plan (monthly) £240.00 Flat Rate,Per Month It includes: - Up to 30 agents - Includes all Starter features - Priority support - Custom scenarios available Scale Plan (monthly) £420.00 Flat Rate,Per Month It includes: - Up to 75 agents - Includes all Growth features Enterprise Plan (monthly) £900.00 Flat Rate,Per Month It includes: - Unlimited agents - Includes all Scale features - Ideal for multi-team rollouts Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)