--- title: "Atendio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Atendio Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10042909/Atendio/" page_type: "product" language: "en" --- # Atendio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Atendio ## What is Atendio? Atendio is an AI assistant platform for small and medium businesses in Mexico. Valentina, the AI assistant, responds to WhatsApp, Instagram, and Facebook Messenger messages within seconds, 24 hours a day, 7 days a week — without needing to hire additional staff. What Atendio does: - Instantly answers WhatsApp, Instagram, and Messenger, including after hours - Automatically books appointments into the business's calendar (Google Calendar) - Makes outbound AI voice calls to follow up with prospects, and answers inbound calls - Qualifies leads and captures contact information - Responds using the business's own information: pricing, services, hours, required documents, FAQs Mexican invoicing: Atendio is a Mexican company (AMAIA CONSULTANT S.A. de C.V.) and issues CFDI 4.0 — Mexico's official electronic invoice, stamped with the SAT. This makes the subscription tax-deductible and VAT-creditable for registered businesses, something a foreign-billed provider generally cannot offer. Plans: ## What is Atendio used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$1990 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Atendio?[Manage this product listing](https://www.g2.com/products/atendio/claim_requests/new?auto=true) ## FAQs about Atendio Overview ### What company size and specific industries is Atendio built for? Atendio is designed for small to mid-sized businesses across dental clinics, medical practices, salons, spas, restaurants, real estate agencies, gyms, e-commerce businesses, and legal firms. It fits service-oriented organizations that need an appointment and customer management tool. Features and Usability ### What are the key features of Atendio? Atendio offers AI Copilot, generative AI, and natural language processing for chatbots, intent recognition, automated responses, and autoresponders. It also includes CRM, lead capture, chat transcripts, multi-channel communication, sentiment analysis, real-time notifications, analytics, reporting, and integrations with third-party tools and social media. Pricing ### How much does it cost and what fees or limitations are included? Atendio starts at MX$1990 per month for the Básico plan, which includes automatic lead capture, WhatsApp support, and analytics, but excludes multichannel support, automatic scheduling, and the Voice IA assistant. The Pro plan costs MX$3890 per month and includes multichannel automation, with setup completed within 48 hours. Enterprise pricing is custom. Integrations ### Which third-party tools and platforms does Atendio integrate with? Atendio integrates with 3 third-party tools: communication and voice platform Telnyx Suite, plus payment and billing services Stripe and ElevenLabs. These catalog integrations support core workflows for phone-based communication, transcription, and payments. Getting Started and Support ### What training and onboarding options does Atendio offer? Atendio provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual, self-paced learning and can be used to review steps as needed. Getting Started and Support ### What customer support options does Atendio offer? Atendio provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support experience is available here, so user sentiment about response speed, helpfulness, or frustrations cannot be confirmed. ## Features AI summary Based on 1,278 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Atendio includes **Automated Responses** and **Natural Language Processing**, so it covers two of the top capabilities buyers look for in chatbot software. These features help teams respond faster and better understand user intent during conversations. However, it does not include **Language Detection**. Instead, Atendio offers **AI/Machine Learning** (**42%**), which can still improve how the chatbot handles interactions and adapts responses over time, helping businesses manage conversations more efficiently and providing teams with better tools to support users at scale. Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Speech Recognition 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Train your system to interpret and transcribe voice messages AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics Atendio 16 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) [View pricing plan details](https://www.capterra.com/p/10042909/Atendio/pricing/) Básico (Basic) MX$1,990 Flat Rate,Per Month It includes: - Virtual assistant on WhatsApp available 24/7 - Automatic lead capture and management - WhatsApp channel analytics - Personalized knowledge base - Included support Pro MX$3,890 Flat Rate,Per Month It includes: - Multichannel support (WhatsApp, Instagram, Facebook, TikTok) - Voice IA assistant (automated calls) - Automatic appointment scheduling - Multi-channel analytics with dashboard - Weekly email reports - CSV export with 90 days of conversation history - Escalation to human agent when needed Empresarial (Enterprise) Contact vendor for details It includes: - Unlimited IA agents across all channels - Multi-user portal with case tracking - Departmental workflows - Agent metrics with automatic PDF reports - Unlimited conversation history - Dedicated account manager - SLA response time of 4 hours Redes MX$999.00 Flat Rate,Per Month It includes: - Multichannel support (WhatsApp, Instagram, Facebook, TikTok) Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[ ElevenLabs](https://www.capterra.com/p/10013392/ElevenLabs/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Maria P. Owner and Director Internet ### "Automated e-commerce Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 19, 2026 After using AI and AI agents, working without them is no longer an option. We have become virtually completely automized now. Pros They built for our business a custom check out automized e-commerce experience for each one of our customers. \[sensitive content hidden\] has been very helpful anwering all our clients questions. Having her at all hours of the day and actually helping to sell online products while we are not attending the website or cellphone has been a blessing. Cons Sometimes there were a few mistakes with setup of valentina as she learnt our business. We were told however that this is normal and th AI agent needs to be trained correctly for perfect production. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.