# SMART Reply Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SMART Reply Software - reviews, pricing plans, popular comparisons to other AI Writing Assistant products and more. Source: https://www.capterra.com/p/10042911/SMART-Reply --- # SMART Reply Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SMART Reply ## What is SMART Reply? SMART Reply is a Microsoft certified AI email assistant for Outlook and LinkedIn. It learns from the sent emails, website content and internal documents, then drafts in the business's voice. SMART Reply drafts Outlook emails, LinkedIn posts and comments. It also covers travel planning with diary blocking, branded booking pages with multi person availability across the organisation, meeting intelligence that summarises transcripts and drafts follow ups, and one click filing to OneDrive and SharePoint with learned folder rules. Users can customise brand elements such as logos and colours and set their own AI behaviour rules. ## What is SMART Reply used for? [AI Writing Assistant](https://www.capterra.com/ai-writing-assistant-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £35 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMART Reply?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bsmart-ai.com&name=SMART Reply) ## FAQs about SMART Reply Overview ### What company size and specific industries is SMART Reply built for? SMART Reply is designed for small businesses, mid-market companies, and enterprises that rely on Outlook and LinkedIn for communication and collaboration. It is built for teams and professionals in operations, partnerships, customer service, sales, marketing, and executive roles rather than for a specific industry sector. Features and Usability ### What are the key features of SMART Reply? SMART Reply offers assisted content creation, automated text generation, generative AI, and natural language processing for producing text responses. It also includes text editing and tone selection, which let users adjust wording and style before finalizing replies. Pricing ### How much does it cost and what fees or limitations are included? SMART Reply starts at £35 per user per month for the full product, with annual billing at £350 per user per year, saving £70. A 14-day free trial is available with no card required, and the plan includes Outlook drafts, LinkedIn posts, meeting intelligence, branded booking pages, and cancel-any-time access. Integrations ### Which third-party tools and platforms does SMART Reply integrate with? SMART Reply integrates with Microsoft 365, Microsoft Outlook, Microsoft SharePoint, and Microsoft Teams. These Microsoft integrations cover email, collaboration, and file-sharing workflows, giving teams a connected environment for drafting, managing, and sharing replies across familiar Microsoft tools. Getting Started and Support ### What training and onboarding options does SMART Reply offer? SMART Reply provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for key steps and features, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does SMART Reply offer? SMART Reply provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users written guidance and a place to find answers or submit requests, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Assisted Content Creation Utilizes artificial intelligence to provide content suggestions to users as they type Automated Text Generation Automatically generates text by applying artificial intelligence to user input Generative AI Use AI to generate content in the form of text, images, videos, etc. Natural Language Processing Process and analyze human language in text or audio form Text Editing Edit text as needed Tone Selection Choose the desired tone for content to be generated SMART Reply 6 features Utilizes artificial intelligence to provide content suggestions to users as they type Automatically generates text by applying artificial intelligence to user input Use AI to generate content in the form of text, images, videos, etc. Process and analyze human language in text or audio form Edit text as needed Choose the desired tone for content to be generated ## Pricing Free Trial SMART Reply £35.00 Per User,Per Month It includes: - Outlook drafts in your voice - LinkedIn posts and comments - Private knowledge base trained on your emails, website, documents and customers' websites - Meeting intelligence with one click follow up - Travel planning with diary blocking - Branded booking pages with multi person availability - One click filing to OneDrive and SharePoint - Brand identity and AI behaviour rules - 14 day free trial, no card required - Cancel any time ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.