--- title: "SMART Reply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMART Reply Software - reviews, pricing plans, popular comparisons to other AI Writing Assistant products and more." source_url: "https://www.capterra.com/p/10042911/SMART-Reply/" page_type: "product" language: "en" --- # SMART Reply Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SMART Reply ## What is SMART Reply? SMART Reply is a cloud-based Outlook add-in that turns everyday business emails into approved actions for finance, HR, and operations teams. Users can trigger structured workflows directly from their inbox, reducing the need to switch between multiple systems. SMART Reply helps businesses manage approvals, track requests, and maintain audit trails without leaving Outlook. Teams use it to handle purchase orders, expense approvals, leave requests, and other routine processes through a familiar email interface. Core features include customizable approval workflows, real-time status tracking, and automated notifications. SMART Reply is best suited for small to midsize businesses in industries such as finance, professional services, and healthcare that rely on email-based approvals. ## What is SMART Reply used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/)[Email Management](https://www.capterra.com/email-management-software/)[AI Writing Assistant](https://www.capterra.com/ai-writing-assistant-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £35 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FAQs about SMART Reply Overview ### What company size and specific industries is SMART Reply built for? SMART Reply is designed for small, mid-sized, and large businesses that use Microsoft 365 and Outlook, with a particular fit for regulated industries such as legal, finance, and healthcare. It suits organizations that need email reply support in environments with compliance requirements. Features and Usability ### What are the key features of SMART Reply? SMART Reply offers assisted content creation and automated text generation for inbox management, along with routing for directing messages. Its core AI features include natural language processing, generative AI, and distinct AI functionality. Text editing and tone selection support message refinement, while niche application and specialized capabilities cover targeted reply workflows. Pricing ### How much does it cost and what fees or limitations are included? SMART Reply starts at £35 per user per month for the full plan, with annual billing at £350 per user per year, saving £70. A 14-day free trial is available with no card required. The plan includes Outlook drafts, LinkedIn posts and comments, meeting intelligence, branded booking pages, and ongoing learning from edits. Integrations ### Which third-party tools and platforms does SMART Reply integrate with? SMART Reply connects natively to Microsoft 365, Microsoft Outlook, Microsoft SharePoint, and Microsoft Teams. These Microsoft integrations cover email, collaboration, document storage, and workspace communication, giving SMART Reply a focused set of connections for organizations already using Microsoft-based tools. Getting Started and Support ### What training and onboarding options does SMART Reply offer? SMART Reply provides live online training sessions to help teams get started. These sessions typically support guided instruction, live questions, and direct walkthroughs of product features during setup and early use. Getting Started and Support ### What customer support options does SMART Reply offer? SMART Reply offers Email/Help Desk, 24/7 Live Rep, and Chat support. No reviewer feedback is available to describe user experience with support, so the available channels can only be stated directly from the catalog data. ## Features AI summary Based on 4,411 AI Writing Assistant reviews Capterra reviewers highlight these as the features buyers care about most when choosing an AI Writing Assistant: - **Automated Text Generation** (**43%** of reviewers rated this feature as critical) - **Spell Check** (**44%**) - **Grammar Check** (**41%**) SMART Reply supports **Automated Text Generation**, which helps users create content faster and keep writing tasks moving. However, it does not include **Spell Check** or **Grammar Check**. Instead, it offers **Natural Language Processing** (**40%**) and **Text Editing** (**39%**), which still give users useful tools for refining content and improving readability. Together, these features help businesses produce written content more efficiently while giving teams a practical way to review and improve drafts. Assisted Content Creation Utilizes artificial intelligence to provide content suggestions to users as they type Automated Text Generation Automatically generates text by applying artificial intelligence to user input Distinct AI Functionality Have features and use cases that do not fit into existing AI software categories Generative AI Use AI to generate content in the form of text, images, videos, etc. Inbox Management Organize, prioritize, and manage incoming communications Natural Language Processing Process and analyze human language in text or audio form SMART Reply 10 features ### All Features - Assisted Content Creation: Utilizes artificial intelligence to provide content suggestions to users as they type - Automated Text Generation: Automatically generates text by applying artificial intelligence to user input - Distinct AI Functionality: Have features and use cases that do not fit into existing AI software categories - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Natural Language Processing: Process and analyze human language in text or audio form - Niche Application: Address unique or niche requirements not covered by mainstream software solutions - Routing: Plan daily routes to optimize employee scheduling and provide directions - Specialized or Emerging Capabilities: Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making - Tone Selection: Choose the desired tone for content to be generated --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10042911/SMART-Reply/pricing/) SMART Reply £35.00 Per User,Per Month It includes: - Outlook drafts in your voice - LinkedIn posts and comments - Private knowledge base trained on your emails, website, documents and customers' websites - Meeting intelligence with one click follow up - Travel planning with diary blocking - Branded booking pages with multi person availability - One click filing to OneDrive and SharePoint - Brand identity and AI behaviour rules - 14 day free trial, no card required - Cancel any time ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.