# Callbeat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Callbeat Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/10042997/Callbeat --- # Callbeat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Callbeat ## What is Callbeat? As a specialized Telephony and Cloud PBX solution for SMEs across Latin America, CALLBEAT transforms how businesses manage corporate communications. Built to eliminate the need for expensive on-premise hardware, our B2B VoIP platform provides complete mobility for remote and hybrid teams. Whether your company is operating in Mexico, Colombia, Peru, Chile, Argentina, or the Dominican Republic, CALLBEAT enables your staff to answer calls directly from their smartphones via our dedicated softphone app. Our advanced telephony infrastructure includes smart IVR routing, concurrent call handling, and AI-supported voice features to ensure your sales and administrative teams never miss a client call due to busy signals. By centralizing your communication channels into a single, scalable SaaS environment, we help growing businesses optimize customer service and reduce operational costs without sacrificing call quality or professional image. ## What is Callbeat used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$499 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Callbeat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://callbeat.mx/&name=Callbeat) ## FAQs about Callbeat Overview ### What company size and specific industries is Callbeat built for? Callbeat is designed for SMEs and corporate clients in Latin America that need cloud-based communications for modern phone operations. It fits businesses across industries that want Cloud PBX and VoIP, especially those supporting remote work, smart IVR, and AI tools without the expense of physical hardware. Features and Usability ### What are the key features of Callbeat? Callbeat offers call center management features such as automatic call distribution, call routing, IVR, call recording, call monitoring, and queue management. It also includes CRM, contact management, reporting and analytics, real-time monitoring, multi-channel communication, AI Copilot, chat, SMS messaging, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Callbeat starts at MX$499 per month for the PYME100 plan, which includes 100 outbound minutes, 5 extensions, unlimited inbound calls, and one local fixed number in Mexico. A free trial is available. Higher plans include PYME2000 at MX$885, ILIMITADO GP at MX$1499, and CORPORATIVO PRO5000 at MX$4991. Integrations ### Which third-party tools and platforms does Callbeat integrate with? Callbeat integrates with over 30 third-party tools and platforms across CRM, scheduling, and data management. Key integrations include Bitrix24, Bullhorn ATS & CRM, Calendly, Google Calendar, Google Cloud Storage, Google Sheets, HaloCRM, HaloPSA, HubSpot CRM, Pipedrive, Make, and Microsoft SQL Server. Getting Started and Support ### What training and onboarding options does Callbeat offer? Callbeat provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide recorded walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Callbeat offer? Callbeat provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response time, helpfulness, or common frustrations cannot be stated from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Callbeat 79 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of reports Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For Cloud-based phone system that sends and receives calls via the internet. Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Record the audio of phone conversations for quality assurance purposes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial PYME100 MX$499.00 Flat Rate,Per Month It includes: - Cloud PBX (Conmutador en la nube) - VoIP - IP Telephony - IVR / Voice Menu - Call Recording - SIP Trunking PYME2000 MX$885.00 Flat Rate,Per Month It includes: - Cloud PBX (Conmutador en la nube) - SIP Trunking - VoIP - IP Telephony - IVR / Voice Menu - Call Recording ILIMITADO GP MX$1,499 Flat Rate,Per Month It includes: - Cloud PBX (Conmutador en la nube) - IP Telephony - Outgoing Calls - Local Number - Call Recording - IVR / Voice Menu NEGOCIOS SOHO1000 MX$1,072 Flat Rate,Per Month It includes: - Cloud PBX (Conmutador en la nube) - VoIP - IP Telephony - IVR / Voice Menu - Call Recording - SIP Trunking CORPORATIVO PRO5000 MX$4,991 Flat Rate,Per Month It includes: - Cloud PBX (Conmutador en la nube) - VoIP - IP Telephony - IVR / Voice Menu - Call Recording - SIP Trunking ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.