# Aiello GuestWeb Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Aiello GuestWeb Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/10043154/Aiello-GuestWeb --- # Aiello GuestWeb Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Aiello GuestWeb ## What is Aiello GuestWeb? GuestWeb is a mobile AI concierge that extends hospitality directly to guests' smartphones. Accessible instantly via QR code with no app download required, it gives guests 24/7 access to services, information, and bookings through a web interface. Supporting over 58 languages, GuestWeb enables natural interaction, reducing front desk calls while driving revenue through effortless dining, spa reservations, and more. For hoteliers, it replaces static printed directories with a dynamic digital platform, allowing for real-time updates and printing cost reductions. Fully customizable and integrated with hotel systems, GuestWeb enhances engagement while supporting modern, sustainable operations. ## What is Aiello GuestWeb used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aiello GuestWeb?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aiello.ai/&name=Aiello GuestWeb) ## FAQs about Aiello GuestWeb Overview ### What company size and specific industries is Aiello GuestWeb built for? Aiello GuestWeb is designed for hospitality businesses of any size that manage guest experiences and daily operations. It is best suited for hotels, resorts, and other lodging providers that need a product built specifically for the hospitality sector. Features and Usability ### What are the key features of Aiello GuestWeb? Aiello GuestWeb includes AI Copilot, CRM, and customer history for managing guest data, plus customer segmentation and campaign management for targeted outreach. It also offers live chat, communication management, content management, customizable branding, access controls/permissions, real-time analytics, reporting/analytics, and third-party integrations. Getting Started and Support ### What customer support options does Aiello GuestWeb offer? Aiello GuestWeb offers email/help desk, phone support, and chat. No reviewer feedback is available about support experience, so support quality, response times, and helpfulness cannot be described from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Aiello GuestWeb 16 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Ability to chat online in real time Manage and support multiple languages Analyze and gain insights into data in real-time View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.