# Onsite Support Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Onsite Support Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10043189/Onsite-Support --- # Onsite Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Onsite Support ## What is Onsite Support? Onsite Support is an AI-powered helpdesk platform designed for ecommerce operations. The platform consolidates customer messages from Amazon, Shopify, Walmart, eBay, email, chat, and social media channels into a single inbox. Agents can access live order data, including purchase history, tracking information, and return eligibility, directly within each ticket. AI-assisted features analyze customer issues, order details, and company policies to generate reply suggestions. Agents can process refunds, create replacement orders, and update order information within the ticketing interface. The platform offers live chat functionality, chatbot capabilities, and a self-service help center. Analytics features monitor response times, resolution rates, and agent performance metrics. Onsite Support connects unlimited marketplace accounts and web stores, along with voice, SMS, WhatsApp, and social media channels into a unified workflow. ## What is Onsite Support used for? [Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Onsite Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.threecolts.com&name=Onsite Support) ## FAQs about Onsite Support Overview ### What company size and specific industries is Onsite Support built for? Onsite Support is designed for ecommerce brands, online retailers, marketplace sellers, customer support departments, and direct-to-consumer companies. It fits businesses in retail and online commerce that need support tools for customer service operations, whether they are smaller sellers or larger teams managing high volumes of inquiries. Features and Usability ### What are the key features of Onsite Support? Onsite Support offers an activity dashboard, alerts and notifications, and real-time data for monitoring support operations. Core communication features include live chat, multi-channel communication, and queue management, while interaction tracking, event triggered actions, and knowledge base management support case handling and information access. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Onsite Support starts at $299 per month as a flat rate. The plan includes all marketplaces supported, three agents included, and unlimited AI. No additional fees or pricing tiers are listed in the provided plan data, and no free version or free trial is mentioned. Integrations ### Which third-party tools and platforms does Onsite Support integrate with? Onsite Support connects natively to Instagram, JustCall, Messenger, SMS, Shopify, Slack, and WhatsApp. These integrations cover social messaging, team communication, e-commerce, and text-based customer support channels, giving users a focused set of connected tools for handling conversations and sales activity. Getting Started and Support ### What training and onboarding options does Onsite Support offer? Onsite Support provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided instruction, documentation offers written reference material for setup and later review, and videos provide visual walkthroughs for learning product features and common tasks. Getting Started and Support ### What customer support options does Onsite Support offer? Onsite Support provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available, support experience cannot be characterized from user comments, so only the listed channels can be confirmed for customers seeking help. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chatbot AI-based platform which conducts a conversation via auditory or textual methods Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Interaction Tracking Track interaction history by documenting conversations for contacts Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Onsite Support 10 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges AI-based platform which conducts a conversation via auditory or textual methods Predefined actions automatically performed on the occurance of specific events Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Get Advice We can help you find the software with the features you need. ## Pricing Onsite Support $299.00 Flat Rate,Per Month It includes: - Three Agents Included - Unlimited AI - All Marketplaces Supported ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ JustCall](https://www.capterra.com/p/157853/JustCall/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ SMS](https://www.capterra.com/p/153030/SMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.