# Viova Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Viova Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10043248/Viova --- # Viova Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Viova ## What is Viova? Viova is an AI voice agent platform for automotive dealerships, handling inbound calls 24/7. It books service appointments, schedules sales callbacks, and manages customer inquiries, serving as a front desk solution, overflow support, or after-hours coverage. Integrating with dealership management systems, Viova accesses scheduling data and customer information to respond in natural, conversational language. It greets callers by name, identifies their needs, and takes action, such as checking live availability for appointments and sending automatic confirmations. Viova captures customer phone numbers and sends follow-ups via SMS and email. It transfers calls to staff when needed, ensuring seamless routing. A performance dashboard tracks call outcomes, bookings, and communication patterns. Operating continuously, Viova allows staff to focus on in-person sales and service while managing phone traffic efficiently. ## What is Viova used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $375 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Viova?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://viova.ai/&name=Viova) ## FAQs about Viova Overview ### What company size and specific industries is Viova built for? Viova is designed for independent dealers, franchise dealerships, OEM operations, and multi-rooftop dealer groups in the automotive sector. It fits organizations handling both fixed operations and variable operations, making it suitable for single-location businesses as well as larger dealership groups with multiple sites. Features and Usability ### What are the key features of Viova? Viova offers AI Copilot, AI/Machine Learning, and Augmented Analytics for customer interactions. It includes Chatbot, Live Chat, and Proactive Chat for real-time messaging, plus Automated Responses, Automated Routing, and Transfers/Routing for handling conversations. Other features include Intent Recognition, Sentiment Analysis, Multi-Language, and Transcripts/Chat History. Pricing ### How much does it cost and what fees or limitations are included? Viova starts at $375 per month on usage-based subscription plans, with tiers that scale by monthly call volume. Each plan includes handled call minutes, 24/7 inbound call handling, appointment scheduling, transcripts, SMS confirmations, email notifications, analytics, and DMS or CRM integrations. Annual subscriptions include first-year integration fees; enterprise pricing is custom. Integrations ### Which third-party tools and platforms does Viova integrate with? Viova connects natively to automotive retail and dealer management platforms, including Automotive Retail Cloud (ARC), Autosoft DMS, CARS+, Dealertrack DMS, and DMS. These integrations cover core dealership systems and help Viova work with common inventory, sales, and back-office data sources. Getting Started and Support ### What training and onboarding options does Viova offer? Viova provides live online sessions, documentation, and videos for training. Live online sessions support guided instruction, documentation gives teams written reference material, and videos offer visual walkthroughs for learning product features and setup steps. Getting Started and Support ### What customer support options does Viova offer? Viova provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback is available to describe support quality, response speed, or common frustrations, so the support experience cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Viova 39 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Centralized database of stakeholders and their contact information such as names, address, phone number etc. Interprets what a user is doing based on context and helps guide them through the process. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding For automotive/car dealerships Used as a promotional or demonstration tool in sales and marketing presentations Use AI to generate content in the form of text, images, videos, etc. Helps understand a user's intentions/actions Track and manage inventory levels to maintain proper supply Identify different languages Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Manage and support multiple languages Process and analyze human language in text or audio form For new car dealerships Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Manage in-house automobile service department Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents For used/pre-owned car dealerships Get Advice We can help you find the software with the features you need. ## Pricing Viova Subscription $375.00 Usage Based,Per Month It includes: - Multi-Rooftop Enterprise Plans Available ## Integrations [ Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[ Autosoft DMS](https://www.capterra.com/p/16157/Autosoft/)[ CARS+](https://www.capterra.com/p/92386/CARS-Internet/)[ DMS](https://www.capterra.com/p/10003239/DMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.