# ClearQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ClearQ Software - reviews, pricing plans, popular comparisons to other IT Ticketing Systems products and more. Source: https://www.capterra.com/p/10043329/ClearQ --- # ClearQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ClearQ ## What is ClearQ? ClearQ is a help desk and ticket management software designed to streamline customer support. Using AI, it categorizes, prioritizes, and routes tickets to the right agents, while quick actions and keyboard shortcuts enhance response efficiency. The AI co-pilot generates replies, summarizes conversations, and predicts sentiment, enabling agents to focus on complex issues as routine tasks are automated. Real-time analytics offer insights into service levels and performance through interactive visualizations. ClearQ ensures SOC 2 Type II compliance, advanced role-based access control, and audit logging. Collaboration tools like internal notes, mentions, and shared views keep teams aligned. Integration options include PCI-compliant payment processing within workflows. The platform supports custom workflows, automation rules, single sign-on, SAML authentication, and on-premise deployment, ensuring flexibility for diverse operational needs. ## What is ClearQ used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClearQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getclearq.com/&name=ClearQ) ## FAQs about ClearQ Overview ### What company size and specific industries is ClearQ built for? ClearQ is designed for customer support teams, IT service desks, and enterprise organizations that need AI-driven help desk and ticket management software. It suits companies in service operations and internal support functions that handle customer requests, resolve IT issues, and manage high ticket volumes. Features and Usability ### What are the key features of ClearQ? ClearQ offers support ticket management, help desk management, and incident management for handling customer requests and issues. It also includes automated routing, automated responses, workflow management, and prioritization, plus a client portal, knowledge base management, collaboration tools, real-time reporting, SLA management, compliance management, and activity tracking. Pricing ### How much does it cost and what fees or limitations are included? ClearQ starts at $19 per user per month on the Starter Plan, plus a $250 yearly client fee covering 10–50 customers. The Professional Plan costs $39 per user per month with the same fee. A free trial is available, and Starter includes 3 staff seats and unlimited tickets. Getting Started and Support ### What training and onboarding options does ClearQ offer? ClearQ provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does ClearQ offer? ClearQ provides email or help desk support, a knowledge base, and phone support. Without reviewer feedback on support experiences, no pattern can be stated about response speed, helpfulness, or common service issues. The listed channels indicate direct contact options plus self-service documentation. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system ClearQ 12 features Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Provides a channel for team members to share AI models, media files, communicate, and work together Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Arrange tasks based on the level of priority or urgency Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Create, design and manage workflows for repetitive tasks ## Pricing Free Trial Starter Plan $19.00 Per User,Per Month It includes: - 3 staff seats included - Unlimited tickets - Basic automation - Role-based access Professional Plan $39.00 Per User,Per Month It includes: - 7 staff seats included - AI Co-pilot active - Priority helpdesk - Custom workflows - Advanced analytics ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.