--- title: "DigiGo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DigiGo Software - reviews, pricing plans, popular comparisons to other KYC products and more." source_url: "https://www.capterra.com/p/10043602/DigiGo/" page_type: "product" language: "en" --- # DigiGo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DigiGo ## What is DigiGo? DigiGo is a digital check-in and KYC platform for hotels, replacing paper systems with Aadhaar authentication and DigiLocker integration. It streamlines guest onboarding via QR code check-ins, reducing front desk processing time, and ensures end-to-end encryption for guest data under UIDAI licensing for offline Aadhaar verification. The platform features eight modules covering the guest journey, from pre-arrival web check-in invitations via WhatsApp to post-checkout feedback and compliance documentation. DigiGo auto-generates compliance forms, maintains audit-ready digital guest registers, and integrates with Oracle Opera and other property management systems for data synchronization. Guests can manage their stay, submit service requests, and access digital room keys through a mobile app. The platform includes automated voice agents, visitor logging, and digital delivery of signed folios and receipts, eliminating physical paperwork while ensuring secure digital records. ## What is DigiGo used for? [KYC](https://www.capterra.com/kyc-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹5000 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DigiGo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://digigo.club/&name=DigiGo) ## DigiGo Overview Updated September 2026 AI summary DigiGo supports businesses of all sizes with identity verification and KYC needs, combining AI-driven authentication, biometrics, and fraud detection with compliance management and secure data storage. Its platform features onboarding, document and workflow management, and real-time monitoring, with optional tools like audit trail and digital signatures. DigiGo deploys across cloud, web, and mobile environments for flexible access. ## FAQs about DigiGo Overview ### What company size and specific industries is DigiGo built for? DigiGo is designed for hotels and the wider hospitality sector, especially hotel managers, hospitality operations teams, and compliance officers. It suits organizations that need support for day-to-day hotel operations and compliance responsibilities, rather than a specific company size. Features and Usability ### What are the key features of DigiGo? DigiGo offers identity verification, biometric authentication, digital signatures, and multiple authentication methods for secure access. It also includes document management, forms management, OCR, and data capture and transfer, plus workflow management, audit trail, alerts/notifications, compliance management, fraud detection, and real-time monitoring. Getting Started and Support ### What training and onboarding options does DigiGo offer? DigiGo provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for reviewing steps, and videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does DigiGo offer? DigiGo provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support experience is available, so the support experience cannot be described further. ## Features AI summary Based on 97 KYC reviews Not all KYC tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Secure Data Storage** (**58%** of reviewers rated this feature as critical) - **Identity Verification** (**60%**) - **Address Validation** (**37%**) DigiGo includes **Secure Data Storage** and **Identity Verification**, giving teams a way to protect sensitive customer information while confirming user identities accurately. However, it does not include **Address Validation**. Instead, it offers **Compliance Management** (**33%**) and **Fraud Detection** (**49%**), which can help businesses meet regulatory requirements and spot suspicious activity earlier, providing teams with stronger oversight of customer risk and compliance processes. Secure Data Storage 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Compliance Management 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Fraud Detection 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Customer Data Management 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Searchable repository of information about clients Document Management 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Authentication 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access DigiGo 25 features Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Track and manage adherence to policies for any service, product, process, or supplier Searchable repository of information about clients Import, collect, and capture data from multiple sources Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Compare new data with existing records to detect duplicate entries Store, manage and track all forms in a centralized location Identify and prevent suspicious activity Validating the identity of an individual or entity through verification of personal information or credentials Access software remotely via mobile devices Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Ability to recognize printed or written text within digital images or scanned documents Active monitoring of systems, applications, or networks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Addition of necessary external data, applications, tools, or features Create, design and manage workflows for repetitive tasks Features 5.0 (10) 5.0 Based on 10 reviews ## Pricing Value for money 5.0 (10) Free Trial Standard ₹5,000 Usage Based,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 5.0 Based on 10 reviews Filter by rating 5(10) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PM Pratiksha M. Founders support Law Practice ### "A Simple and Hassle-Free Way to Check In" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 My experience with DigiGo was smooth and hassle-free. Being able to complete the check-in process beforehand saved me a lot of time, especially after a long journey. I would definitely recommend DigiGo to both hotels and travelers because it makes the check-in experience much more seamless. When you're traveling, every minute counts! Pros The best part was being able to complete my hotel check-in in advance instead of having to wait at the reception after reaching the hotel. It made the whole process much quicker and more convenient. Cons I honestly didn’t come across any major issues while using DigiGo. The process was simple, quick and convenient, and made my hotel check-in much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Aditya K. System analyst Information Technology and Services ### "Smoothest checkin ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 Pros DigiGo is super easy to use and it made the overall journey very smooth and seamless. Saved a lot of time Cons It was a great experience, so no cons as such. It would have been amazing if we could do group checkin Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Armaan K. Associate Director Electrical/Electronic Manufacturing ### "Safe, Quick, Convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 Pros What I liked the most was super quick digital verification. Very convenient check in process and much needed. Cons Nothing that I disliked. DigiGo is safe, fast, convenient and the need of the hour. Saves 2-3 hours of front desk management at hotels Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Guneet S. Owner partner. Food & Beverages ### "Best service for hotel check-ins. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 After travelling, I feel exhausted and just want to check-in fast. And Digigo has made this possible. Now, I don't have to wait at the reception and wait for them to Photostat my documents and then check-in. It's just a scan away now. & I personally recommend every hotel to adopt this service. Saves paperwork and convenient. Pros It has made check-in at the hotels very fast. No need to show my original documents at the reception. Just scan the Digigo QR code at the reception and just ready to check-in. Not more than a min. Cons Nothing to dislike. Very fast check-in. No need to share original documents at the reception. And I feel every hotel must adopt this service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shashwat D. Co-Founder and CEO Real Estate ### "A must-have for every hotel desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 Pros By killing the hassle of finding my docs and sending over WhatsApp, DigiGo offered a much smoother experience at the hotel. Great initiative! Cons The only little downside is that the initial "what to do" part might take a little time to understand, especially for first-time users as nothing of this sort exists in the market today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Pooja M. Consultant Computer & Network Security ### "Great experience with DigiGo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 Smooth processing, user friendly interface, Hustle free check-ins, data privacy at hotel’s end, time saving Pros Safe data handling, simplified user interface, smooth check-in, hustle free processing, saves time at hotel Cons No cons in processing of DigiGo Currently available at limited hotels in india. Work on scalability Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AD Abhinav D. Founder Alternative Medicine ### "After using twice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Pros I am an active traveller, and after recommendation of the receptionist, I installed it, though it took some time for integration. The second time I checked in, the whole process was in a jiffy. Cons The app is limited to the very hotel I usually checkin to. The limited availability is what seem to be the downside to me Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Ashish M. Developer Computer Software ### "A genuine time-saver that modernized our hotel check-in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Our overall experience has been excellent. Onboarding was straightforward, the support team was responsive during setup, and the time savings at the front desk were noticeable within the first week. It has made our check-in process faster, more compliant, and more pleasant for guests. Pros DigiGo has completely transformed our front desk operations. The Aadhaar and DigiLocker-based verification means guests are checked in within seconds instead of the 8+ minutes it used to take with paper registers. We've genuinely saved 2-3 hours of staff time every day. The automated Form C generation and digital guest registers keep us audit-ready and fully compliant without any manual effort, and the integration with our PMS (Opera) was smooth. Guests love the contactless, paperless arrival experience, and the WhatsApp pre-arrival check-in invites reduce queues at the desk. It's a polished, modern solution that delivers exactly what it promises. Cons Since the platform relies on Aadhaar and DigiLocker, it works best for domestic guests; foreign guests still need a slightly different flow, though Form C handling for them is built in. A few of our older staff needed a short walkthrough to get comfortable, but adoption was quick. Honestly, there's very little to dislike once it's set up. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AJ Atishay J. Front office manager Hospitality ### "Safe and fast ID solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2026 Pros Ease of scanning, guest ID was scanned within a second, no storage requirement, and data is also secure as the hotel staff just got masked non-reusable details Cons new process to get used to, not available at many places yet, should be better if more places start using this Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AT Ankit T. Founder’s office E-Learning ### "DigiGo Checkin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 The process is swift and easy to use. I was able to head straight to my hotel room without any hassle by using DigiGo Pros Ease of use. They focus on guest experience and how it could be a breeze for someone who has booked their holiday and they have a good time and no stress. Cons Their location availability is a constraint right now as they are not available at many hotels, but once they scale it would be very good for the guests. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.