--- title: "Fiilster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fiilster Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/10043648/Fiilster/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Fiilster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Fiilster ## What is Fiilster? Fiilster is Finnish feedback software built for companies that collect input regularly — not just once a year. The platform lets HR managers, team leads, and operations teams run employee and customer surveys through a single tool, without complex setup or IT involvement. Surveys are shared via direct link, QR code, or mobile device. Responses are tracked in real time, and the reporting view highlights strengths and areas for improvement at both individual and team level. Fiilster is designed as an ongoing feedback process, not a one-off form builder. All subscription tiers include the full feature set — pricing scales with the number of active surveys and users. Key facts: GDPR compliant, data hosted in the EU/EEA, role-based access controls, no technical skills required. Straightforward to deploy and maintain. ## What is Fiilster used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fiilster?[Manage this product listing](https://www.g2.com/products/fiilster/claim_requests/new?auto=true) ## FAQs about Fiilster Overview ### What company size and specific industries is Fiilster built for? Fiilster is designed for small to mid-sized organizations and internal teams that need a repeatable feedback process without IT support. It fits HR managers, team leads, and decision-makers in any industry that collects employee, customer, or team input on a regular basis. Features and Usability ### What are the key features of Fiilster? Fiilster offers survey and feedback management through a survey builder, survey/poll management, and NPS survey structure. It also includes multi-channel data collection and distribution, engagement tracking, customer journey mapping, real-time analytics and reporting, visual analytics, access controls/permissions, alerts/notifications, mobile survey, and multilanguage support. Getting Started and Support ### What training and onboarding options does Fiilster offer? Fiilster provides in person training, live online sessions, and documentation to support team onboarding. In person training offers direct instruction, live online sessions support guided remote learning, and documentation provides written reference material for setup steps and product features. Getting Started and Support ### What customer support options does Fiilster offer? Fiilster offers email/help desk, a knowledge base, and phone support. Support experience details are not available here, so the available channels can be listed, but no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,764 Survey reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Fiilster includes **Feedback Management**. However, it does not offer **Surveys & Feedback** or **Reporting/Analytics**. Its support for **Feedback Management** gives teams a central way to collect, organize, and respond to customer input, helping businesses track sentiment, spot recurring issues, and improve the overall customer experience. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customizable Branding Add customized logos and colors to align with company branding Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Fiilster 17 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Branding: Add customized logos and colors to align with company branding - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multilanguage Support: Allow users to create surveys and repond to customer feedback in a variety of languages. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Solo €49.00 Flat Rate,Per Month Team €119.00 Flat Rate,Per Month Organization €169.00 Flat Rate,Per Month Add-ons €10.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.