# Fiilster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fiilster Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10043648/Fiilster/ --- # Fiilster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Fiilster ## What is Fiilster? Fiilster helps customer-facing teams collect and act on feedback continuously — not just after annual surveys. Share surveys via link, QR code, or mobile device at any customer touchpoint: after a service interaction, event, purchase, or project. Responses appear in real time, with a reporting view that highlights trends and areas for improvement across individual customers or segments. Fiilster is designed for teams that want feedback to drive decisions, not just fill reports. All features are included in every subscription tier — pricing scales only with the number of active surveys and users. GDPR compliant, data hosted in the EU/EEA, no technical skills or IT involvement required. ## What is Fiilster used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fiilster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fiilster.com/&name=Fiilster) ## FAQs about Fiilster Overview ### What company size and specific industries is Fiilster built for? Fiilster is designed for small to mid-sized organizations that need a repeatable feedback process without complex setup or IT support. It fits HR teams, team leads, and decision-makers across general business, customer service, and internal operations settings that collect employee, customer, or team feedback on a regular basis. Features and Usability ### What are the key features of Fiilster? Fiilster offers survey/poll management, mobile survey creation, and multi-channel data collection for gathering feedback across different touchpoints. It includes customer journey mapping, engagement tracking, and feedback management, plus real-time analytics, visual analytics, and activity dashboards for reviewing results. Access controls/permissions, data security, and customizable branding support administration. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Fiilster offer? Fiilster provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Fiilster offer? Fiilster provides email/help desk support, a knowledge base, and phone support. These channels give users direct contact options and self-service help for setup or troubleshooting. No reviewer feedback is available on support quality, response times, or common frustrations. ## Features AI summary Based on 3,742 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Fiilster includes **Feedback Management**. However, it does not offer **Surveys & Feedback** or **Reporting/Analytics**. Its support for **Feedback Management** helps businesses collect, organize, and respond to customer input in one place, allowing teams to improve customer experiences based on direct feedback. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customizable Branding Add customized logos and colors to align with company branding Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Fiilster 11 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Visualize and analyze customer experience across all touchpoints and channels Add customized logos and colors to align with company branding Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Create and administer polls and surveys Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Solo €49.00 Flat Rate,Per Month Team €119.00 Flat Rate,Per Month Organization €169.00 Flat Rate,Per Month Add-ons €10.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.