# i-net HelpDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about i-net HelpDesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/10043708/i-net-HelpDesk --- # i-net HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) i-net HelpDesk ## What is i-net HelpDesk? i-net HelpDesk is a ticket-based service management software designed to optimize customer service through automation and knowledge management. It automates ticket assignment, tracks requests, and provides real-time collaboration insights. An integrated knowledge base helps teams address FAQs, while an AI assistant supports article creation and self-service access. Features include Quick-Tickets for predefined actions, a task scheduler for recurring tasks, and dashboards with metrics, historical data, and feedback. Reports measure performance, identify bottlenecks, and refine processes, with AI-enabled ad-hoc reporting. Live support integrates an AI assistant with organizational knowledge, escalating to human agents when needed. Supporting ITIL workflows, the software is mobile-accessible and compatible with Windows, Linux, and macOS servers, as well as MySQL, MariaDB, Oracle, and MSSQL databases. ## What is i-net HelpDesk used for? [Service Desk](https://www.capterra.com/service-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1850 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for i-net HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inetsoftware.de&name=i-net HelpDesk) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases i-net HelpDesk 39 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Compare key metrics for the business against prominent players in the industry Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Track, store, and access client contracts or licenses Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Named-User-Lizenz (Named User License) - Self-Hosted (Inhouse) Option €1,850 Per User,One Time It includes: - Hosting On Customer's Own Server Or Cloud - Ideal For Small Teams - Fixed Number Of Support Users - Unlimited Number Of Supported Users - Unlimited Tickets - Full Version Of i-net HelpDesk User-Lizenz (User License) - Self-Hosted (Inhouse) Option €1,890 Per User,One Time It includes: - Hosting On Customer's Own Server Or Cloud - Ideal For Teams With A Limited Customer Base - Fixed Total Number Of Users In The System (E.g., 25 Users) - Flexible Distribution Between Support Users And Supported Users - Unlimited Tickets - Full Version Of i-net HelpDesk ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Edge](https://www.capterra.com/p/229037/Microsoft-Edge/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.