# XI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about XI Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/10043716/XI --- # XI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) XI ## What is XI? Eleven Solutions is a cloud-based VoIP platform that unifies voice calls, SMS, voicemail, and contact management across devices and browsers, replacing traditional phone systems with cloud technology to eliminate hardware and maintenance costs. An intelligent virtual receptionist automates call handling, qualifying leads and routing them based on customizable workflows. Call routing directs customers to team members using schedules, priorities, or assignments. A lightweight CRM tracks interactions, storing call history and notes. Shared number functionality enables team collaboration on a single business line with task assignment and call transfer features. The platform offers call summaries, transcription, voicemail-to-text, and integrates with tools like HubSpot and Salesforce. Analytics provide insights into call metrics and team performance, while number porting ensures seamless transfer of existing business numbers. ## What is XI used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $17 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://elev1solutions.com/&name=XI) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic Call Distribution Distribute/route/connect calls Caller ID Identify the number and contact information of a caller before answering the phone Call List Management Manage and track all past and future calls. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance XI 20 features A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to chat online in real time Access software remotely via mobile devices Telephone system that allows users to connect internally as well as place and receive external phone calls Active monitoring of systems, applications, or networks Send messages via SMS Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter Plan $17.00 Per User,Per Month It includes: - Unlimited calls within the US and Canada Growth Plan $15.50 Per User,Per Month It includes: - Unlimited calls within the US and Canada Business Plan $14.50 Per User,Per Month It includes: - Unlimited calls within the US and Canada Enterprise Plan $13.50 Per User,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.