# Trexa Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Trexa Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more.

Source: https://www.capterra.com/p/10044112/Trexa

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# 

 Trexa Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on July 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

Trexa

## What is Trexa?

Trexa is a Shopify post-purchase platform that helps merchants reduce support tickets and give customers a better order experience. It combines branded order tracking, an AI customer assistant, self-serve returns and cancellations, and a lightweight support dashboard in one app. Customers can track orders on a branded page, ask order-related questions, and handle common requests without contacting support. Merchants can set return and cancellation rules, offer exchanges or store credit, manage conversations, and send transactional email updates. Trexa is built for stores that want to cut WISMO tickets, improve post-purchase experience, and turn support from a cost center into a smoother self-serve flow.

## What is Trexa used for?

[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

\-

Negative

\-

Starting price

$29.99

Per User, Per Month

Free trial  
available

Includes Free Version

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Do you work for Trexa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://trexa.app/&name=Trexa)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Autonomous Task Execution

Completes tasks independently without constant human intervention

Conversational AI

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Human-in-the-loop (HITL)

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Natural Language Processing

Process and analyze human language in text or audio form

Trexa 6 features

Completes tasks independently without constant human intervention

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Process and analyze human language in text or audio form

## Pricing

Free Trial

Starter

$29.99

Flat Rate,

Growth

$79.99

Pro

$199.99

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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