# Egentify Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Egentify Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more.

Source: https://www.capterra.com/p/10044182/Egentify

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# 

 Egentify Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on July 1, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Egentify

## What is Egentify?

Egentify is an AI customer service platform for ecommerce that automates support across chat, voice, and email. It integrates with Shopify and WooCommerce to handle tasks like order lookups, tracking updates, refunds, product searches, and policy retrieval without human intervention. Complex issues are escalated to human agents with full context and suggested resolutions. The platform ensures consistent responses across channels, recognizes returning customers and VIPs, and uses cryptographic identity verification for logged-in users. Setup takes about five minutes via one-click installation or plugin upload. Egentify employs AES-256 encryption, tenant isolation, and GDPR compliance for data security, ensuring customer conversations and store data are not used to train AI models. A supervisor dashboard allows teams to monitor AI interactions and intervene when needed.

## What is Egentify used for?

[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$39

Flat Rate, Per Month

Free trial  
not available

Free version not included

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Do you work for Egentify?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://egentify.com/&name=Egentify)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Autonomous Task Execution

Completes tasks independently without constant human intervention

Conversational AI

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Data Security

Protect sensitive data for digital privacy

Human-in-the-loop (HITL)

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Egentify 7 features

Completes tasks independently without constant human intervention

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Protect sensitive data for digital privacy

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Process and analyze human language in text or audio form

## Pricing

Free Version

Free

$0.00

Starter

$39.00

Flat Rate,Per Month

Growth

$149.00

Flat Rate,Per Month

Scale

$399.00

Flat Rate,Per Month

Enterprise

$499.00

Other,Per Month

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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