# VirPhone Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VirPhone Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/10044224/VirPhone --- # VirPhone Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) VirPhone ## What is VirPhone? VirPhone is a cloud-based business phone system that enables businesses to manage calls professionally across offices, remote teams, and mobile users. The platform includes essential productivity features such as auto attendant, advanced call routing, ring groups, call forwarding, business hours routing, after-hours routing, voicemail-to-email, and more. These tools help ensure calls are answered efficiently, directed to the right person or department, and handled with a polished customer experience. ## What is VirPhone used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $16.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VirPhone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.virphoneusa.com&name=VirPhone) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic Call Distribution Distribute/route/connect calls VirPhone 39 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Access names, contact information, and roles of employees in a centralized repository Use AI to generate content in the form of text, images, videos, etc. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing VirPhone Starter $16.99 Flat Rate,Per Month It includes: - 1 Direct Inward Dialing (DID) number - 1 extension - Unlimited calling within the Continental USA - Live support - Compatibility with VirPhone Device-as-a-Service rental devices VirPhone Business $24.99 Flat Rate,Per Month It includes: - Everything in Starter - Voicemail box - Voicemail-to-email - Auto attendant - Advanced call routing - Ring groups, call forwarding, call transfer, call hold, call park - Hunt groups - Business hours and after-hours routing - Music on hold - Basic queue capability - Basic admin controls VirPhone Professional $32.99 Flat Rate,Per Month It includes: - Everything in Business - Transcribed voicemail-to-email - Multi-level auto attendant - Multi-level advanced call routing - Advanced call queues - Department-based call flows - Time-based, holiday, and failover routing - Call recording options - AI application support - Enhanced reporting - Multi-site call handling - Advanced admin controls - Priority support options - CRM/integration-ready deployment options VirPhone Call Center User $39.99 Flat Rate,Per Month It includes: - Everything in Professional - Call center agent seat - Advanced call center applications - Advanced queue management - Queue login/logout - Real-time queue status - Supervisor dashboard - Agent performance reporting - Queue analytics - Call monitoring, whisper coaching, and barge-in options - Skills-based, priority, overflow, and busy/no-answer routing - Call disposition support - Wallboard/live metrics options - High-volume call flow support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.