# Voycell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Voycell Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/10044500/Voycell --- # Voycell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Voycell ## What is Voycell? Voycell is cloud-based contact center software managing customer interactions across channels. It provides a dashboard to track call details like agent assignments, duration, outcomes, and recordings. Calls are routed to available agents, with an auto attendant handling initial inquiries. Internet telephony enables voice communication without traditional infrastructure, and supervisors can monitor live calls for training. AI-powered virtual agents handle routine queries and scheduling. CRM tools sync call data, and reporting tracks metrics like call volume and response times. The platform supports omnichannel communication via WhatsApp, voice calls, social media, email, SMS, and ticket forms. Global VoIP numbers ensure a local presence in various regions. Voycell integrates with CRM platforms like Zoho, HubSpot, and Salesforce, consolidating communication data. Its cloud-based design ensures accessibility from anywhere with internet connectivity. ## What is Voycell used for? [Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voycell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voycell.com/&name=Voycell) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Voycell 24 features Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Free for 14 Days $0.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.