# frej.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about frej.ai Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more.

Source: https://www.capterra.com/p/10044546/frej-ai

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# 

 frej.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on June 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

frej.ai

## What is frej.ai?

frej.ai is an AI-powered customer support chatbot built for European e-commerce businesses. Hosted exclusively on EU servers, fully GDPR-compliant, and backed by a Data Processing Agreement (DPA) as standard. Shopify & custom integrations frej.ai connects directly to Shopify for real-time product and order data. Beyond Shopify, it supports custom integrations with booking systems, product catalogues, CRMs, and more — so the chatbot always surfaces the right information. Smart handoff When the AI can't resolve an issue, it either transfers the conversation to a human agent or automatically creates a ticket in your existing helpdesk. Multilingual Handles customer conversations in multiple languages out of the box — ideal for businesses across European markets. Easy to get started No coding required. Up and running in minutes, with a clean dashboard for monitoring and managing conversations. Automation without compromise — built for Europe.

## What is frej.ai used for?

[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Starting price

€79

Flat Rate, Per Month

Free trial  
available

Includes Free Version

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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Autonomous Task Execution

Completes tasks independently without constant human intervention

Conversational AI

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Human-in-the-loop (HITL)

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Natural Language Processing

Process and analyze human language in text or audio form

frej.ai 5 features

Completes tasks independently without constant human intervention

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Process and analyze human language in text or audio form

## Pricing

Free Trial

Standard Plan

€79.00

Flat Rate,Per Month

It includes:

-   2000 messages per month
-   Self on-boarding
-   Standard support
-   14-day free trial included

Professional Plan

€129.00

Flat Rate,Per Month

It includes:

-   5000 messages per month
-   Full on-boarding assistance
-   Extended support
-   Custom API integration (may incur extra setup fees)

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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