# Thunaivi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Thunaivi Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more. Source: https://www.capterra.com/p/10044763/Thunaivi --- # Thunaivi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Thunaivi ## What is Thunaivi? Thunaivi is customer support software that consolidates communication from WhatsApp, Telegram, Instagram, Facebook, and website chat into a single inbox. The AI agent automates responses to repetitive queries and escalates complex issues to human agents, allowing teams to focus on high-value interactions. Workflow automation features include intent routing, ticket assignment, and rule-based actions. A centralized knowledge base ensures consistent, accurate responses, while a customizable chat widget aligns with company branding. Collaboration tools like private notes and mentions streamline internal communication. Real-time analytics track performance and customer satisfaction. The software includes end-to-end encryption for security. ## What is Thunaivi used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹1999 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Thunaivi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://thunaivi.io/&name=Thunaivi) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autonomous Task Execution Completes tasks independently without constant human intervention Communications Management Record and track all relevant internal and external communications Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses CRM Integration Integration with third-party CRM systems Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Thunaivi 17 features Completes tasks independently without constant human intervention Record and track all relevant internal and external communications Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Integration with third-party CRM systems Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Addition of necessary external data, applications, tools, or features Track, manage, or resolve user requests and IT incidents/issues ## Pricing Free Trial Trial ₹0.00 It includes: - 1 workspace - 1 agent seat during the trial - All channels included (Website Chat, WhatsApp, Facebook, Instagram, Telegram) - Basic AI auto-replies - Shared inbox and team access Starter ₹1,999 Flat Rate,Per Month It includes: - Up to 3 agents - 1,500 AI replies per month - All channels included (Website Chat, WhatsApp, Facebook, Instagram, Telegram) - Client dashboard - Knowledge base sync - Unlimited storage (fair usage policy applies) - Standard support Growth ₹4,999 Flat Rate,Per Month It includes: - Up to 10 agents - 6,000 AI replies per month - All channels included (Website Chat, WhatsApp, Facebook, Instagram, Telegram) - Client dashboard - Knowledge base sync - Unlimited storage (fair usage policy applies) - Priority support Scale ₹9,999 Flat Rate,Per Month It includes: - Up to 25 agents - 15,000 AI replies per month - All channels included (Website Chat, WhatsApp, Facebook, Instagram, Telegram) - Client dashboard - Knowledge base sync - Unlimited storage (fair usage policy applies) - Priority onboarding support ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.