# Textology Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Textology Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/10044822/Textology --- # Textology Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Textology ## What is Textology? Textology is an all-in-one business communication platform that helps organizations streamline customer engagement through business texting, VoIP calling, AI-powered automation, and team collaboration. Designed for growing businesses, Textology centralizes customer conversations, follow-ups, and communication workflows into a single, easy-to-use platform. Businesses use Textology to send and receive SMS/MMS messages, automate reminders and follow-ups, manage inbound and outbound calls, launch bulk messaging campaigns, and improve team collaboration - all from one dashboard. Advanced capabilities include IVR, call center and dialer solutions, conversation management, reporting, AI-assisted communication, and workflow automation. Built with security and compliance in mind, Textology offers HIPAA-compliant messaging, 10DLC registration support, and business-grade reliability. Unlike many platforms, Textology includes unlimited users with no per-seat fees, making it a scalable solution. ## What is Textology used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.25 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Textology?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://textology.net/&name=Textology) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Auto-Dialer System that automatically dials calls Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic Call Distribution Distribute/route/connect calls Textology 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Access names, contact information, and roles of employees in a centralized repository Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $14.25 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.