--- title: "Zaplyx - Atendimento com IA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zaplyx - Atendimento com IA Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/10044862/Zaplyx-Atendimento-com-IA/" page_type: "product" language: "en" --- # Zaplyx - Atendimento com IA Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Zaplyx - Atendimento com IA ## What is Zaplyx - Atendimento com IA? Zaplyx - Atendimento com IA is an AI platform that automates customer service, sales, and appointment scheduling via WhatsApp Business. Integrated with Meta's official Business API, it uses conversational AI to interpret customer intent and context, delivering accurate responses while improving through real interactions. The platform features six modules: advanced language models for contextual replies, centralized contact management for leads and conversation history, intelligent scheduling synced with Google Calendar, personalized product recommendations, secure API integration, and real-time analytics. It manages appointments, confirmations, cancellations, and rescheduling directly through chat. Analytics dashboards monitor performance metrics, conversion rates, and AI effectiveness. Setup involves connecting WhatsApp Business, configuring AI via a visual interface, and deploying automated interactions, with compliance controls and audit logs included. ## What is Zaplyx - Atendimento com IA used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$499 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zaplyx - Atendimento com IA?[Manage this product listing](https://www.g2.com/products/zaplyx-atendimento-com-ia/claim_requests/new?auto=true) ## FAQs about Zaplyx - Atendimento com IA Overview ### What company size and specific industries is Zaplyx - Atendimento com IA built for? Zaplyx - Atendimento com IA is designed for small and mid-sized businesses with 1 to 300 employees across Brazil that rely on WhatsApp Business as their main customer communication channel. It is aimed at companies that handle customer contact through WhatsApp rather than a specific industry sector. Features and Usability ### What are the key features of Zaplyx - Atendimento com IA? Zaplyx - Atendimento com IA offers AI Writing Assistant and AI/Machine Learning tools for automated message generation, plus Chat/Messaging and Chatbot functions for customer conversations. It also includes Contact Management, Interaction Tracking, and Lead Management, along with Marketing Management, Product Recommendations, and API access for system connections. Pricing ### How much does it cost and what fees or limitations are included? Zaplyx - Atendimento com IA starts at R$499 per month for the Starter plan, with a free trial available. Starter includes 1 WhatsApp number, 1 attendant, AI responses, CRM, and scheduling, but no API integrations or dedicated account manager. The Growth plan costs R$998 monthly and adds up to 10 attendants and API integrations. Getting Started and Support ### What training and onboarding options does Zaplyx - Atendimento com IA offer? Zaplyx - Atendimento com IA provides in person training, live online sessions, documentation, and videos. In person training supports direct instruction, live online sessions cover guided remote setup, documentation serves as written reference, and videos offer self-paced learning materials for teams getting started. Getting Started and Support ### What customer support options does Zaplyx - Atendimento com IA offer? Zaplyx - Atendimento com IA provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so there is no documented evidence about response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 14,838 Conversational Marketing Platform reviews Capterra reviewers highlight these CRM features as the top priorities for buyers: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Zaplyx - Atendimento com IA includes **Contact Management** (**44%**), which remains an important CRM capability for many buyers. This feature helps teams organize customer details in one place, keep communication records easier to access, and maintain more consistent follow-up, helping businesses manage relationships more efficiently and respond to customers with better context. API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Contact Management Manage, organize, and store contact information Interaction Tracking Track interaction history by documenting conversations for contacts Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Zaplyx - Atendimento com IA 10 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Conversations: Send and receive messages in real-time via an online communication channel --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10044862/Zaplyx-Atendimento-com-IA/pricing/) Starter R$499.00 Flat Rate,Per Month It includes: - 1 WhatsApp number, 1 attendant - AI trained for the business with contextual responses - Automatic scheduling via chat - Integrated CRM (contacts, history, sales funnel) - Metrics dashboard - Support via email + live chat with a 2-hour SLA Growth R$998.00 Flat Rate,Per Month It includes: - 1 WhatsApp number, up to 10 attendants - Advanced AI + scheduling with personalized responses - Complete CRM (contacts, history, sales funnel) - Advanced reports - API integrations to connect systems - Priority support with a 2-hour SLA Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.