# ChatBeacon Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatBeacon Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10045201/ChatBeacon --- # ChatBeacon Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ChatBeacon ## What is ChatBeacon? ChatBeacon is a customer conversation platform combining AI chatbots, live agent chat, and co-browsing. Its generative AI trains on organizational content to handle tier-one inquiries, schedule appointments, and escalate complex issues to human agents. The RecallCRM memory layer tracks conversation history, preferences, and context across touchpoints, ensuring agents receive full details during escalations. Live chat features include smart routing, AI-suggested responses, and real-time visitor data. Co-browsing lets agents guide customer screens without downloads, with video conferencing in the same interface. PictureData links to product catalogs, enabling visual matches from inventory via conversational descriptions. Supporting 45 languages with automatic translation, ChatBeacon integrates with Salesforce, HubSpot, and 3,000+ apps via Zapier. Deployment options include cloud, dedicated instances, or on-premise setups, with configurations for industries like banking and e-commerce. ## What is ChatBeacon used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatBeacon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatbeacon.ai/&name=ChatBeacon) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system ChatBeacon 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Launch Plan $33.00 Per User,Per Year It includes: - Up to 4 agents - 150 visitors tracked - Chat history retained for 6 months - Chat history retained for 6 months Grow Plan $69.00 Per User,Per Year It includes: - Unlimited agents - Thousands of visitors tracked - Video chat included ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.