# GroundCam Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GroundCam Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/10045339/GroundCam --- # GroundCam Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) GroundCam ## What is GroundCam? GroundCam is a SaaS visual assistance platform that helps customer support, field service, insurance, and technical teams resolve issues faster through live video calls — without forcing their clients to install an app or create an account. An agent invites a customer via SMS or email. The customer clicks the link, lands directly in a browser-based video session, and shares their camera in seconds. The agent can then guide the customer visually, capture annotated screenshots stored as session evidence, and rate the call. Built for European businesses: GroundCam is GDPR-compliant, hosted in the EU, and available in 10 languages. It offers granular role management (owner, admin, agent, viewer), organization-level credit pools, public REST API, and Stripe-powered subscriptions for transparent pricing. Why teams choose GroundCam: zero-friction client experience (no install), modern web stack, transparent self-serve pricing, and a documented public API ## What is GroundCam used for? [Remote Support](https://www.capterra.com/remote-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €149 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GroundCam?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://groundcam.io/&name=GroundCam) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Annotations Highlight content and/or make notations about parts of content API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together GroundCam 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access client's system information, including hardware and software configuration, to perform diagnostics Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Supports various video file formats Create, design and manage workflows for repetitive tasks ## Pricing Free Trial Free Version GC Starter €0.00 It includes: - Max 5 users - Pay-as-you-go credits - Unlimited sessions (15 minutes per credit) - Laser pointer included - 1 SMS per session - Notifications included GC Pro €149.00 Flat Rate,Per Month It includes: - Unlimited users - 100 credits per month - Unlimited sessions (15 minutes per credit) - Screenshots included - Drawing tool included - Laser pointer included - Chat included - Satisfaction survey included - Appointment scheduling included - 1 SMS per session - Notifications included GC Premium €499.00 Flat Rate,Per Month It includes: - Unlimited users - 500 credits per month - Unlimited sessions (15 minutes per credit) - Screenshots included - Audio communication included - Drawing tool included - Laser pointer included - Chat included - Geolocation included - Satisfaction survey included - Custom subdomain included - Detailed statistics included - Appointment scheduling included - Screen sharing included - 2 SMS per session - Notifications included GC Entreprise €849.00 Flat Rate,Per Month It includes: - Unlimited users - 1000 credits per month - Unlimited sessions (20 minutes per credit) - Screenshots included - Audio communication included - Drawing tool included - Laser pointer included - Chat included - Geolocation included - Satisfaction survey included - Custom subdomain included - SSO login (Microsoft / Okta) included - Detailed statistics included - Appointment scheduling included - Screen sharing included - REST API & Webhooks (60 requests/min) included - 2 SMS per session - Notifications included ## Integrations [ Odoo](https://www.capterra.com/p/135618/Odoo/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.