--- title: "Fideliya Pass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fideliya Pass Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more." source_url: "https://www.capterra.com/p/10045465/Fideliya-Pass/" page_type: "product" language: "en" --- # Fideliya Pass Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fideliya Pass ## What is Fideliya Pass? Fideliya is wallet-native loyalty software for small businesses. Customers add a stamp or points card to Apple Wallet or Google Wallet in one tap, with no app to download and no account to create. They join by scanning the QR code at your counter. Staff scan with any phone in a browser, so there is no hardware, and the count updates on the customer's phone within seconds. Change the reward or the design and every card already in circulation changes with it. The dashboard is built around repeat visits: who came back, who has gone quiet, when regulars turn up, how each counter compares. Push messages land in the wallet, gift cards are sold as wallet passes, and a referral QR rewards both sides. For coffee shops, bakeries, restaurants, salons, spas, gyms and boutiques. English, French, Spanish and Arabic with right-to-left support. Free for 20 customers; Pro EUR 49.99 a month for 2,500; Enterprise from EUR 99.99, priced per business up to five. ## What is Fideliya Pass used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fideliya Pass?[Manage this product listing](https://www.g2.com/products/fideliya-pass/claim_requests/new?auto=true) ## FAQs about Fideliya Pass Overview ### What company size and specific industries is Fideliya Pass built for? Fideliya Pass is designed for small businesses in customer-facing service and retail industries, including coffee shops, yoga studios, bakeries, barbershops, restaurants, gyms, boutiques, spas, florists, coworking spaces, and nail salons. Features and Usability ### What are the key features of Fideliya Pass? Fideliya Pass includes customer data management, customer profiles, and customer segmentation for organizing audience records, plus behavior tracking, engagement tracking, and usage tracking/analytics for monitoring activity. It also offers campaign management, email campaign management, marketing automation, and messaging, along with churn management, retention tracking, predictive analytics, and reporting/analytics. Pricing ### How much does it cost and what fees or limitations are included? Fideliya Pass starts at Free for a free tier with no credit card required. The Pro plan costs €49.99 per month flat rate, and the Enterprise plan costs €99.99 per month flat rate. The Free plan includes 1 location, 1 loyalty pass, and 20 customers. Getting Started and Support ### What training and onboarding options does Fideliya Pass offer? Fideliya Pass provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation gives written reference material for self-paced learning, step-by-step instructions, and ongoing support for common tasks. Getting Started and Support ### What customer support options does Fideliya Pass offer? Fideliya Pass provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These support channels give users multiple ways to get help, although no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 121 Customer Retention reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer retention software: - **A/B Testing** (**63%** of reviewers rated this feature as critical) - **Marketing Automation** (**71%**) - **Performance Metrics** (**65%**) Fideliya Pass includes **Marketing Automation** and **Performance Metrics**, giving teams the tools to automate outreach and track how retention efforts are performing over time. However, it does not include **A/B Testing**. Instead, it offers other important capabilities that reviewers also value, including **Customer Segmentation** (**54%**), **Engagement Tracking** (**61%**), and **Reporting/Analytics** (**52%**). These features help businesses target the right customer groups, monitor interactions, and review campaign results, allowing teams to improve retention strategies with clearer data and more focused follow-up. Performance Metrics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Customer Segmentation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Generative AI 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Profiles 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Loyalty Program 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Fideliya Pass 34 features ### All Features - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cancellation Management: Allow customers to cancel their subscription remotely. - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Data Management: Searchable repository of information about clients - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Score: Calculate a company, client account or person's health via a scoring system - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Messaging: Communicate using messages within the system - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-time Alerts: Receive notification of issues as soon as they occur - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Onboarding: Guide new users to understand and become proficient in using a product or service --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10045465/Fideliya-Pass/pricing/) Free Plan €0.00 It includes: - 1 loyalty pass - 20 customers - Apple & Google Wallet passes - Built-in QR scanner - 7-day analytics - Visits, stamps, or points tracking - Multi-language support (English, French, Spanish, Arabic) - 1 location Pro Plan €49.99 Flat Rate,Per Month It includes: - 1 loyalty pass - 2500 customers - 4 locations - Cover image on passes - Gift cards (Apple & Google Wallet) - Heatmaps, retention curves, and 90-day deep analytics - AI insights for customer behavior - 3 push notification broadcasts per month - CSV data export - Priority support - Morning summary email - 5 team members + owner Enterprise Plan €99.99 Flat Rate,Per Month It includes: - 1 business included, +€50 per month for each additional business, up to 5 - Unlimited customers - Unlimited locations - API access and webhooks - API data export - 10 push notification broadcasts per month - Everything in the Pro Plan - 10 team members + owner Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Akram A. Scrum master Computer Software ### "Very satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 Pros Easy to create loyalty cards, track customers, and manage rewards from one simple dashboard, very easy to use Cons The free plan is limited,pricing may be expensive for very small businesses, i would like more customization and advanced rewards options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Natalia T. nutritionist Health, Wellness and Fitness ### "My customers are delighted and my sales have increased" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 I highly recommend it to all entrepreneurs or business owners who want to increase their sales and perceived value of their service or product. In my case, my customers love it; it's easy to use, has great customer service, and isn't expensive Pros I completed the pass in 2 minutes, it's easy to use and what I liked most was being able to send notifications directly to my customers and their customer service 10/10, they respond instantly by WhatsApp Cons I would like to be able to add my social media accounts so they appear to my customers and they can leave Google reviews of my business directly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.