# Join Intake Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Join Intake Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/10045512/Join-Intake --- # Join Intake Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Join Intake ## What is Join Intake? Join Intake answers every business call 24/7 using a natural-sounding AI voice. It greets callers, captures structured intake details — names, callback numbers, and reasons for calling — then routes conversations to the right department based on intent. Calls needing a human are transferred instantly with full context preserved. The platform supports appointment scheduling, rescheduling, and cancellations with automatic email reminders sent to staff. Pre-configured templates for industries including dental offices, law firms, and auto dealerships help teams go live in days. Works via call forwarding on any existing phone number — no new hardware required. Flat monthly pricing covers unlimited inbound calls. A real-time dashboard provides transcripts, call recordings, and instant alerts so your team stays focused on work only humans can do. ## What is Join Intake used for? [Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Join Intake?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.joinintake.com/&name=Join Intake) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Reporting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Join Intake 33 features Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Automatic reply functionality for incoming messages Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SU Safira U. Office Manager Business Supplies and Equipment ### "Finally stopped losing calls after hours" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 We've been using it a few months now. Took maybe a week to get fully set up and dialed in. Since then it's just been running in the background handling calls we would have missed. Had a customer call at 9pm about a machine down, AI got all the details, we called back first thing next morning and booked the job. That kind of thing used to just fall through the cracks. Does what it says it does, no complaints. Pros Honestly the biggest thing for us is after hours coverage. We sell and service copiers and people call when their machine breaks — doesn't matter if it's 7pm or Saturday morning. Before this we just missed those calls. Now the AI picks up every time, gets their name, number, what machine they have and what's wrong, and we get an email right away. By the time we call back we already know the situation. That alone made it worth it for us. Cons Took a little back and forth to get the AI saying the right things for our industry. It didn't know some of our terminology out of the box so the first week had a few weird responses on calls. Also wish it connected directly to our ticketing system — right now someone still has to manually enter the info. Not a dealbreaker but would save time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Thank you So much for your time we are appreciate your time and your words thanks. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.