# hearBack Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about hearBack Software - reviews, pricing plans, popular comparisons to other Review Management products and more.

Source: https://www.capterra.com/p/10045664/hearBack

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# 

 hearBack Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on June 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Pricing](#pricing)[Support](#support)

hearBack

## What is hearBack?

hearBack is review management software that simplifies collecting and responding to Google reviews, boosting local search visibility. It automates review workflows with intelligent routing, AI-generated responses, and multi-channel distribution. Smart review links adapt to customer sentiment, directing satisfied customers to Google and routing negative feedback to a private inbox. These links can be shared via SMS, email, QR codes, NFC tags, and WhatsApp. The AI reply feature crafts personalized responses that reflect the brand's voice and use location-specific keywords for local SEO. The system detects and responds to multilingual reviews in their original language. Negative reviews need manual approval before responses are published. Google reviews sync every four hours or on demand, triggering immediate AI responses. The platform offers analytics tools for insights into review performance and sentiment patterns.

## What is hearBack used for?

[Review Management](https://www.capterra.com/review-management-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$17

Flat Rate, Per Year

Free trial  
available

Includes Free Version

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Do you work for hearBack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hearback.app/&name=hearBack)

## Pricing

Free Trial

Free Version

Free Plan

$0.00

It includes:

-   1 location
-   30 AI responses per month
-   20 email review requests per month
-   1 team member
-   Unlimited scans
-   3 review links with QR code
-   Automated review request emails via BCC
-   Basic scan analytics
-   QR code per link
-   Email support

Grow Plan

$17.00

Flat Rate,Per Year

It includes:

-   Unlimited locations
-   500 AI responses per month
-   500 email review requests per month
-   200 SMS review requests per month
-   2 team members
-   Unlimited scans
-   Unlimited review links with QR code
-   Automated review request emails via BCC
-   Per-link delivery rules
-   Supports Google, Yelp, Trustpilot & Facebook
-   1–5 star rating funnel
-   Bad review deflection/filtering
-   Private feedback collection
-   Advanced scan & conversion analytics
-   Styled QR codes per link
-   No HearBack branding
-   Priority support

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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