# Vigil by Agent Launch Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vigil by Agent Launch Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10045724/Vigil-by-Agent-Launch --- # Vigil by Agent Launch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Vigil by Agent Launch ## What is Vigil by Agent Launch? Vigil by Agent Launch is AI customer support software offering 24/7 automated responses using large language models and retrieval-augmented generation. It delivers answers from a business's knowledge base, operating on cloud infrastructure optimized for performance and data privacy. Setup is code-free, enabling businesses to deploy in minutes by uploading FAQs, product documentation, and policies. The AI processes this data into searchable embeddings, ensuring responses are grounded in actual business information. For complex queries outside the knowledge base, Vigil escalates to human agents via integrations like Slack, Zendesk, Salesforce, and more. Resolved issues feed back into the knowledge base, enhancing the system over time. Vigil integrates with Shopify and Stripe for order lookups and provides daily stats on conversation volumes, resolution rates, and knowledge gaps through platforms like Slack, Email, and WhatsApp. ## What is Vigil by Agent Launch used for? [Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vigil by Agent Launch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.agent-launch.com/vigil&name=Vigil by Agent Launch) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Vigil by Agent Launch 11 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Predefined actions automatically performed on the occurance of specific events Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Lite Plan $29.00 Flat Rate,Per Month It includes: - Dedicated AI agent - Custom HTTPS subdomain - Web dashboard with SSH access - Community support - Self-expanding disk (never run out of disk space) - Cancel anytime - 2 vCPU - 2 GB RAM - 20 GB SSD - Includes $10 AI credits per month Standard Plan $79.00 Flat Rate,Per Month It includes: - All Lite features - Priority email support - Webhook integrations - 2 vCPU - 4 GB RAM - 40 GB SSD - Includes $40 AI credits per month Pro Plan $189.00 Flat Rate,Per Month It includes: - Dedicated AI agent with high-throughput compute - Priority support with SLA - Advanced API access - 4 vCPU - 8 GB RAM - 100 GB SSD - Includes $120 AI credits per month Enterprise Plan $499.00 Flat Rate,Per Month It includes: - Dedicated AI agent with maximum compute - Priority SLA with dedicated support - Full API access - 4 vCPU - 16 GB RAM - 200 GB SSD - Includes $350 AI credits per month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.