# CivicBot Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CivicBot Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/10046002/CivicBot

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# 

 CivicBot Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on June 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

CivicBot

## What is CivicBot?

CivicBot is municipal service request software enabling residents to report issues like potholes and broken streetlights via an AI-powered chatbot, operating continuously without phone calls to city departments. It integrates with Cityworks and Trimble Unity through REST APIs for automated service request creation, photo attachments, and geocoding. Organizations without asset management systems receive submissions via email with descriptions, locations, and photos. The software uses AI to categorize issues from images and ESRI World Geocoder for accurate mapping. CivicBot Answers indexes municipal websites to respond to inquiries about permits and city services, with citations linking to official pages. It embeds on city websites or shares via social media and QR codes. Features include emergency routing, staff triage queues, and notifications updating residents on request status. Bi-directional Cityworks integration ensures residents receive current information automatically.

## What is CivicBot used for?

[Chatbot](https://www.capterra.com/chatbot-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

\-

Negative

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Starting price

$200

Flat Rate, Per Month

Free trial  
available

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Do you work for CivicBot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://civicbot.centricitygis.com/&name=CivicBot)

## Pricing

Free Trial

Starter Plan (Email Delivery)

$200.00

Flat Rate,Per Month

It includes:

-   Email SR delivery
-   Photo attachments
-   AI photo analysis
-   Custom SR aliases
-   Embed widget
-   Email support

Growth Plan (Email Delivery)

$400.00

Flat Rate,Per Month

It includes:

-   Everything in Starter
-   Multiple email recipients
-   Custom branding
-   Priority email support
-   Usage dashboard
-   Standalone page

Professional Plan (Email Delivery)

$600.00

Flat Rate,Per Month

It includes:

-   Everything in Growth
-   Dedicated onboarding
-   Phone support
-   Custom domain
-   SLA guarantee
-   API access

Starter Plan (Cityworks/Trimble Unity API Integration)

$250.00

Flat Rate,Per Month

It includes:

-   Full Cityworks API integration
-   SR created in Cityworks
-   ESRI geocoding
-   Photo attachments
-   AI photo analysis
-   Email support

Growth Plan (Cityworks/Trimble Unity API Integration)

$500.00

Flat Rate,Per Month

It includes:

-   Everything in Starter
-   Custom SR aliases
-   Custom branding
-   Priority support
-   Usage dashboard
-   Standalone page

Professional Plan (Cityworks/Trimble Unity API Integration)

$750.00

Flat Rate,Per Month

It includes:

-   Everything in Growth
-   Dedicated onboarding
-   Phone support
-   Custom domain
-   SLA guarantee
-   API access

## Integrations

[

Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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