# HoteliaOS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HoteliaOS Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/10046040/HoteliaOS --- # HoteliaOS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) HoteliaOS ## What is HoteliaOS? HoteliaOS is guest communication and review management software built for boutique hotels (1–50 rooms), with a focus on Southeast Asia. The platform automates personalized review responses across Google, Booking.com, TripAdvisor, Agoda, and Trip.com — generating replies in seconds while maintaining the hotel's brand voice and supporting multiple languages including Thai, Chinese, and Arabic. Sentiment analysis evaluates guest feedback to surface satisfaction patterns, while topic extraction highlights frequently mentioned aspects such as location, staff, and room quality. Response rate tracking monitors engagement, and weekly AI-generated summaries deliver performance insights to owners. Pre-stay upsell tools drive incremental revenue through room upgrades, early check-in, and airport transfers. Win-back campaigns reconnect with past guests via email or WhatsApp — helping independent hotels reduce OTA dependency and grow direct bookings. Setup requires minimal technical involvement. ## What is HoteliaOS used for? [Review Management](https://www.capterra.com/review-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HoteliaOS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hoteliaos.com/&name=HoteliaOS) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Email Management Manage, store and organize emails within the system or via third-party apps Generative AI Use AI to generate content in the form of text, images, videos, etc. HoteliaOS 17 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Use AI to generate content in the form of text, images, videos, etc. Manage and support multiple languages Identify, track, and respond to negative feedback Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.