# customers.new Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about customers.new Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10046588/customers-new --- # customers.new Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) customers.new ## What is customers.new? CUSTOMERS.new is an AI chatbot and lead capture tool that turns website visitors into qualified leads. It engages visitors in real-time, answering questions and qualifying interest without requiring coding skills. The platform works in four steps: The business owner connects their website via URL for AI analysis, adds the chatbot using a code snippet, and the chatbot then greets visitors, answers questions, and qualifies leads. Finally, contact details and conversation summaries are provided for follow-up. Through a conversational interface, the chatbot captures visitor questions, intent, and contact details like names and emails. It operates continuously, learns from website content, and allows response refinement for accuracy. CUSTOMERS.new identifies high-intent prospects and enhances traditional contact forms by engaging visitors who might not otherwise submit their information. ## What is customers.new used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for customers.new?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://customers.new/&name=customers.new) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Customer Support Provide online support for your customers through live chat or help desk functionality Generative AI Use AI to generate content in the form of text, images, videos, etc. Intent Recognition Helps understand a user's intentions/actions customers.new 14 features Automatic reply functionality for incoming messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provide online support for your customers through live chat or help desk functionality Use AI to generate content in the form of text, images, videos, etc. Helps understand a user's intentions/actions Identify different languages Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Manage and support multiple languages Process and analyze human language in text or audio form Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free — Pay-Per-Lead $0.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.