# ChatSense Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatSense Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10046693/ChatSense --- # ChatSense Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) ChatSense ## What is ChatSense? ChatSense is a platform that unifies messaging from WhatsApp, Instagram, Messenger, Telegram, and Gmail into one inbox, reducing response times by consolidating conversations. AI agents, powered by Gemma 4, handle inquiries, qualify leads, and route conversations to human agents, allowing human teams to focus on complex issues. The platform includes CRM features like deal pipelines, activity tracking, and conversation timelines. Google Meet integration enables meeting scheduling within the system. Analytics tools offer insights into response times and customer satisfaction. Automation includes bot workflows and intelligent routing. Security features include post-quantum encryption and compliance with Brazilian data regulations. White-label customization allows use of custom domains and branding. Mobile apps for iOS and Android are in development for real-time management and media sharing. ## What is ChatSense used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$299.9 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatSense?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://vertexhub.ai/&name=ChatSense) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Batch Communications Send messages, notifications, or documents to an entire customer base at the same time Chat/Messaging Communicate using direct chat or messages within the system ChatSense 15 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Get Advice We can help you find the software with the features you need. ## Pricing Starter R$299.90 Other,Per Month Growth R$889.90 Other, Scale R$1,999.9 Other,Per Month Enterprise R$4,999.9 Other,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.