--- title: "eMaint CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eMaint CMMS the right Maintenance Management solution for you? Explore 430 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/100468/eMaint-CMMS/reviews/" page_type: "reviews" language: "en" --- eMaint CMMS 4.5 (430) [View alternatives](https://www.capterra.com/p/100468/eMaint-CMMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of eMaint CMMS Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews LG Linda G AMMS AdministratorHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “The responsive Support team, from instantaneous chat support to Customer Success Manager - all are competent, solutions oriented & timely in their response - our CSM good at bringing needed resources in the organization together to answer questions.“ June 1, 2026 MO Michael O Asset ManagerFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “Assets don't import per excel sheet, causing the structure to be skewed in Asset Trees If customer support chat cannot help solve, it can take quite a while to get feedback.“ October 9, 2025 RM Robert M Maintenance TechnicianMachinery, 201 - 500 employeesUsed the software for: 1-2 years. “The windows explorer function that allows you to display all work orders in a preselected filter is great.“ June 25, 2026 BS Brad S Maintenance PlannerSemiconductors, 501 - 1,000 employeesUsed the software for: 1-2 years. “We receive an email usually within a day, telling us they're working on it, but their poor excuses for closure come after several days of waiting.“ May 11, 2026 ES Elizabeth S Maintenance planner and Emaint AdminFood & Beverages, 501 - 1,000 employeesUsed the software for: 1-2 years. “The system also improves visibility by centralizing asset information, maintenance history, and reports in one place, making it easier for teams to access important data and make informed decisions. While there is a learning curve during the initial setup and configuration, the flexibility of the system allows organizations to customize workflows based on their operational needs.“ March 11, 2026 RM Robert M Maintenance TechnicianMachinery, 201 - 500 employeesUsed the software for: 1-2 years. “Migrations Team abandoned the cutover specialist on cutover evening and left my plant without support for hours.“ June 25, 2026 ES Elizabeth S Maintenance planner and Emaint AdminFood & Beverages, 501 - 1,000 employeesUsed the software for: 1-2 years. “The platform provides a comprehensive set of tools that help streamline maintenance operations, manage assets, and track work orders efficiently.“ March 11, 2026 WM Wayne M Engineer Technician SR. IIOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The worst thing for us as a group is the future work orders and how they work with workflow rules.“ June 25, 2026 ## Showing most helpful reviews Showing 1-25 of 430 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David Z. Technical Manager Pharmaceuticals Used the software for: 1-2 years ### "The best CMMS software" August 14, 2025 5.0 We have been working succesfully with the system, the mobile app and the training (eMaint University and Customer Sucess Portal). Overall the aftersales operationa have impproved efficiency and we have a stronger documented process. Pros It has allowed for a better control, scheduling and traking of the filed service technicians. We are getting very usefull data for preventive maintenance and for quality assurance the electronic records and customer survey feedback is valuable as well. Cons Some people have not embraced the change fully so this has proven to be a bit challenging. But are issolated cases. Alternatives considered [Innosoft Field Service Management](https://www.capterra.com/p/202172/Innosoft-Mobile-Field-Service/) Reason for choosing eMaint CMMS More features and clould based over server based Review Source PO Paul O. President Machinery Used the software for: 1-2 years ### "Kinny, Itchoak, & Sidwell; the triple threat" May 7, 2026 5.0 If 5 stars is the top rating, eMaint, \[sensitive content hidden\] get 10 stars each. You could not have a more valuable team than these three professionals. I cannot speak highly enough about these three professionals. If they lived in Minnesota, I would make every attempt to hire them at Timesavers immediately. Pros The eMaint people are without question the strength and value of the organization. At the customer relationship level, \[sensitive content hidden\] is an amazing asset. At the implementation and technical support level \[sensitive content hidden\] is an amazing asset. Both \[sensitive content hidden\] are incredibly responsive, get answers to you quickly, are helpful beyond words, and make every interaction a pleasure. I can throw the weirdest things at \[sensitive content hidden\] and they always come through with valuable solutions. Cons There is no downside to to eMaint. We love the system, have expanded its internal use every quarter and are continuing to find new ways to make our team more effective with its tools. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Past experience with emaint and Erin Sidwell made this a no brainer. Review Source YS Yash S. Planner Food Production Used the software for: Less than 6 months ### "User friendly but minor improvements required" August 19, 2026 4.0 Pros Very good interface. CMMS is user friendly and easy to learn. Communication with team has been better. Cons Calendar feature needs to be updated. We are not able to see calendar for continental shift. So having difficulty scheduling the work orders. Review Source DW Derrick W. Corporate Maintenance Planner Oil & Energy Used the software for: 6-12 months ### "Maintenance management system feedback " May 7, 2026 3.0 Overall ... experience is slightly favorable. but because of so much customization, no two systems will be similar. Pros Reports and dashboards, good training materials. excellent customer support and CSM, easy scheduling with scheduler 2.0 .. looking forward to having upgrade to schedule based on rating shifts a preset work assignments. Cons eMaint CMMs is a very clunky system. the structure is scattered all over and should be more chain linked together to make it more user friendly. this system allows too much customization and tries to act more like an ERP system vs a user-friendly maintenance management system. Licensing is crazy... the scheduling needs the ability to rotate calendars by a pitman schedule shift assignments. Review Source JH Jason H. Global Reliability and Systems Manager Automotive Used the software for: 2+ years ### "eMaint in automotive manufacturing environment " June 18, 2026 5.0 We have been partnered with eMaint since 2019, and the service, relationship, and product has exceeded our expectations. Pros Its is customizable to meet our industries needs and workflows. We are able to get all of the information we need for asset reliability and management with the fewest keystrokes and ease. Cons While the end users and day to day technicians' screens are easily set up to be simple and error proof, to be an effective administrator of the system require bootcamps and hours of training. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Plex Smart Manufacturing Platform](https://www.capterra.com/p/81953/The-Plex-Manufacturing-Cloud/)[Redlist](https://www.capterra.com/p/186552/REDLIST/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing eMaint CMMS Cost versus functionality and customization to our workflows. Switched from [MaintiMizer](https://www.capterra.com/p/9453/MaintiMizer/) Functionality of work order management and the automated reporting. Review Source VH Victoria H. Maintenance System Coordinator Building Materials Used the software for: 1-2 years ### "eMaint Features " March 11, 2026 5.0 It’s a good system to work in. I have learned a lot about how the system works and what I can do to make it user friendly for others. Pros There are a lot of great features to work with. It’s easy to understand and teach others how to use this feature. Cons Would like to see what else is offered in X4. There are a lot of features that are hidden. I was able to find a lot by reading through the documentation. Switched from [MaintScape](https://www.capterra.com/p/9451/MaintScape/) X4 was introduced to our location so we made the switch. Review Source Response from eMaint CMMS - A Fluke Company March 16, 2026 Hi Victoria, Thank you for sharing your feedback. It’s good to hear that you’ve found many of the features straightforward to use and easy to teach to others. Clear usability is an important part of the system’s design. We also appreciate your note about X4 features being difficult to find. Your experience highlights the need for better visibility into available functionality so users don’t have to rely heavily on documentation to uncover what’s included. Thank you for sharing that the system has helped you learn more about configuration and how to make it user‑friendly for others. Your perspective is helpful as we continue improving the platform. EH Ed H. Sr. Controls engineer Automotive Used the software for: 2+ years ### "X4 emaint cmms review " March 11, 2026 4.0 Currently using x4, great CMMS with extreme flexibility when customizing what you need, very good fluke team that stands behind the product the only con is x4 servers can be slow sometimes Pros Extremely flexible when using the API to submit work orders and create dashboards, the workflows can be customized to fit virtually every need to organize and create seamless data transactions Cons The x4 servers can be slow, which creates issues, when multiple users logged into admin account the session is not isolated and you can run into collisions with other users Switched from [SAP Build](https://www.capterra.com/p/10004628/SAP-Build/) Ease of use and more customization, to standardize the software used in all divisions Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Thank you for sharing your feedback. It’s good to hear that the flexibility of the API, dashboards, and workflows has been useful for customizing processes and managing data the way your team needs. We also appreciate your comments on X4 server performance and the challenges with shared admin sessions. These points highlight areas where the experience can be improved, especially for teams with multiple users working simultaneously. Thank you as well for noting the overall value and flexibility you’ve found in X4 and your positive experience with the team supporting you. Your input is helpful as we continue working to strengthen the platform. LG Linda G. AMMS Administrator Hospitality Used the software for: 2+ years ### "eM Support Team are Top Notch" June 1, 2026 5.0 X4 was a slow learn for me, but the Support team worked with me to bring it to where we needed it to be. They earned my trust - can ask them to do simple tasks to complex system transformations. Pros Flexible - timely - competent. The responsive Support team, from instantaneous chat support to Customer Success Manager - all are competent, solutions oriented & timely in their response - our CSM good at bringing needed resources in the organization together to answer questions. They have mitigated any difficulties/streamlined any solutions needed when using X4 and have helped us chart an achievable path to upgrading to X5. Cons Only a couple of instances where CSM contacts were not available & had no forwarding contact for urgent requests. That hasn't happened in the past 4 months. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Reason for choosing eMaint CMMS eM's Support for X4 to X5 transition & improvements in X5 that made sense from our experience in X4. Review Source CJ Chris J. Project Director Construction Used the software for: 2+ years ### "My opinion about app usage." May 26, 2026 5.0 With eMaint CMMS, we solve desk sharing and hybrid workplace organization. It creates real-time transparency about available workplaces. This also works across borders for our international locations. Pros The usability is so great and the support team solves all the issues. New features are releasing fast and app has almost no bugs. Intuitive user guidance through the various features and simple administration for the basic functions. Cons Further customization options for the layout and branding of the displays would be interesting in the future. Switched from [Flexopus](https://www.capterra.com/p/275380/Flexopus/) Had too many EU restrictions. I choose a more relatable tool in my region. Review Source WW Will W. Engineering Operations Manager Entertainment Used the software for: 2+ years ### "Engineering Operations Manager " May 21, 2026 5.0 Overall, it does what we need it to do. We have been pleased with the system and pleased with the customer support. Pros Ease of use and overall functionality of the system. The support system has been very helpful with issues and the speed of response has been phenominal. Cons Asset search can be a little confusing at times. The inventory management portion that we use can be a bit problematic as well. Alternatives considered [Maximo](https://www.capterra.com/p/170474/Maximo/) Reason for choosing eMaint CMMS Cost and the fact Maximo did not have a inventory management system. Review Source SB Scott B. Maintenance supervisor Food & Beverages Used the software for: 2+ years ### "Maintenance supervisor " March 9, 2026 5.0 Lots to learn and thankful for tech support when I am in a hurry. I like the online university when I have time to learn. Pros Has all the information that I need in one place to keep my equipment PM and ready to run at all times Cons Price to upgrade to x5 is steep when we already have x4. Would love to upgrade by current financials in bourbon industry are not favorable. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing eMaint CMMS My boss did the approval not me so not my choice Review Source MO Michael O. Asset Manager Facilities Services Used the software for: 1-2 years ### "Review of eMaint" October 9, 2025 4.0 eMaint is a very good tool, with lots of opportunities. It can be quite daunting with all the new features that appear, but am glad that eMaint is proactively updating the system. Would appreciate more examples of coding custom expressions and giving examples. For example, some easy things that are done in excel, are a bit tricky to make happen in eMaint. An example would be a scoring table based on an answer in a reference table. Pros eMaint is very malleable and helps us make the program look how we want. We also find the mobile tool very helpful in delivering a sustainable approach - which supports efficiency. Cons \-Single Workorder multiple asset setup needs alot of improvement. -Assets don't import per excel sheet, causing the structure to be skewed in Asset Trees -If customer support chat cannot help solve, it can take quite a while to get feedback. I would appreciate an easier path to the more advanced implementation specialists Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eMaint CMMS eMaint seemed more malleable and allowed us to create the system how we want it. Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Streamline systems and having most things in one place Review Source RM Robert M. Maintenance Technician Machinery Used the software for: 1-2 years ### "Great Product, but Support Suffers" June 25, 2026 4.0 Great product, but support lacking. Fluke never answers the help line on my first call. I usually have to send an email. I have to take multiple screenshots and document exactly how it was working before, and what has changed. It's a lot of work on my part when there is trouble. Due to customization, it often requires a Tier II specialist to understand what the workflows should do. Pros Customization and ability to graphically display assets, parts, plant layout... The workflows are easy to create and edit. The windows explorer function that allows you to display all work orders in a preselected filter is great. I love that you can upload every manual/document/picture to an asset. The product is outstanding. Cons Support Team is not effective. Migrations Team abandoned the cutover specialist on cutover evening and left my plant without support for hours. Fluke had a big Conference Event and did not make plans to complete cutover on schedule. Reports are enterprise, and thus shared between sites. Another site accidentally deleted some of my reports that had been customized. It took days of work to restore what was lost. Reports/dashboards should be saved and able to restore. They had to be completely rebuilt from my old notes. Review Source AR Alex R. Manager of Maintenance and Facilities AND Systems Maintenance Engineer Food Production Used the software for: 1-2 years ### "Approachable with Limited Database Understanding" March 11, 2026 4.0 Coming from running companies and wearing many hats, including maintenance technician and manager, knowing how databases like SAP and NetSuite work and are implemented greatly decreased the learning curve for eMaint and increased the rate of making meaningful and productive changes to an existing, mismanaged, system Pros Customer Support, amazing and friendly people that are invested in your success. For one-off requests, they get it done. For requests that will we be repeated they will figure out the needs, the solution, then when asked are incredibly invested in teaching the HOW and WHY so I get more understanding of the database. Cons X4 mobile and the customer support search bar, the support search bar function could be a lot better in finding resources for your version. Results are flooded with release notes that bury the walk throughs resulting in needing to chat with an agent more often and often leading to them finding the resource for us after the chat. Review Source BE Braeden E. Sr. Maintenance Technician Planner Scheduler Wireless Used the software for: 1-2 years ### "eMaint CMMS: A Data Tracking Powerhouse" March 11, 2026 5.0 Overall eMaint CMMS has been a fantastic product that supports my company's needs. It goes above and beyond my company's requirements for tracking data trails and parts management as well as supporting the team in task and project management. Pros EMaint CMMS has excellent customizability in all fields plus the ability to add in features via workflows that are not currently native helps support the unique nuances to a specific industry. Additionally, it allows for custom prioritization of tasks for technicians through priority fields or custom fields. Cons The lack of some basic features on startup, such as cost analysis dashboards and connected sub-assets. While these features are easily configurable, they are fairly common in most industries and it would be beneficial to have some options for pre-built models that can be modified after the fact. Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Hi Braeden, Thank you for sharing your feedback. It’s good to hear that the level of customization in eMaint — including configurable fields, workflows, and prioritization options — has supported the specific needs of your operation. That flexibility is intended to help teams adapt the system to their industry requirements. We also appreciate your comments about missing pre‑built features such as cost analysis dashboards and connected sub‑assets. Your input highlights areas where having more out‑of‑the‑box models could reduce setup time for new users. Thank you for noting that the system has been effective for data tracking, parts management, and task coordination. Your perspective is helpful as we continue improving the platform. JP James P. Facilities Director Government Administration Used the software for: 1-2 years ### "This product is exceptional, complemented by outstanding service and a team of friendly support staff." March 9, 2026 5.0 This program offers exceptional value for the investment, making it one of the best maintenance management systems I have encountered. Additionally, the customer service team is both helpful and friendly, enhancing the overall experience. Pros The product is highly readable and offers excellent value for its price. The customer service is exceptional, and the accompanying videos provide significant assistance. Cons It appears that there are numerous steps involved in connecting various elements. I wish the process for creating PMs in the system were a bit simpler. Review Source Response from eMaint CMMS - A Fluke Company March 10, 2026 Thank you for sharing your thoughtful review! We’re so glad to hear that you find eMaint easy to read, valuable for the price, and supported by exceptional customer service. It’s also great to know that our training videos have been helpful — we work hard to make sure customers feel confident and supported every step of the way. We appreciate your feedback about the number of steps involved in connecting elements and setting up PMs. Continuous improvement is a priority for us, and insights like yours help guide future enhancements. Our team is always here to walk you through setup or explore ways to streamline your workflows. It’s wonderful to hear that you consider eMaint one of the best maintenance management systems you’ve used and that our customer service team has made a positive impact on your experience. Thank you for choosing eMaint — we’re committed to supporting your success and making your processes as smooth as possible! LS Landon S. Senior manager healthcare technology management Biotechnology Used the software for: 1-2 years ### "EMaint is a Success! " March 11, 2026 5.0 It was very positive in our org and is being expanded into different service lines. The flexibility and data available in the system is great. When I get a request for a data collection we don’t yet track, it’s easy for to update the system and begin tracking the data Pros Flexible use, workflows that can be customized to increase communication, the virtual service/customer help team is amazing! Cons None known at this time. Our customer service manager often solves our issues and we see them on the next updates Alternatives considered [eWorkOrders CMMS](https://www.capterra.com/p/90092/eWorkOrders-CMMS/) Reason for choosing eMaint CMMS Pricing + usage for eMaint fit our needs Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Thank you so much for sharing your experience — we genuinely appreciate it. It’s great to hear how much value you’re getting from eMaint’s flexibility, especially the customizable workflows that help strengthen communication across your teams. We're also glad to hear your virtual service and customer help teams have been so supportive. Thank you as well for noting that issues get resolved quickly and often show up in future updates — feedback like that means a lot to us. We’re grateful that eMaint has been such a positive addition to your organization and that you’re able to easily expand it into new service lines. It’s wonderful to know the system’s flexibility and data capabilities help you track exactly what you need, right when you need it. Thanks again for taking the time to share your thoughts! RW Robert W. Maintenance Planner Scheduler Automotive Used the software for: 2+ years ### "Emaint X4 wins over other CMMS platforms!" March 10, 2026 5.0 The overall experience with Emaint X4 product has been enjoyable. There was a learning curve when transitioning from another CMMS platform, however, the platform is friendly to the average user. Pros I have worked through multiple CMMS platforms and I really enjoy being able to use one platform for tracking equipment, pms, inventory, and daily tasks. The platform offers everything that the maintenance departments needs at a price point that makes sense to accounting. Cons Working with the X4 platform has not had many cons at this point. One thing that I would like to change is the way images show on printed documents. The file formatting has not converted well to printed documents. Review Source Response from eMaint CMMS - A Fluke Company March 11, 2026 Thank you so much for taking the time to share your experience with eMaint X4. We truly appreciate hearing that the platform has been a reliable, all‑in‑one solution for equipment tracking, PMs, inventory, and daily tasks, and that it’s offered strong value for your maintenance team and accounting alike. Thank you as well for noting the issue with how images appear on printed documents. Feedback like yours helps us target areas where we can keep improving the experience. We’re glad the transition from your previous CMMS went smoothly and that X4 has been friendly and approachable for everyday users. We’re grateful to have you as part of the eMaint community! bW branden W. Maintenance manager Retail Used the software for: 1-2 years ### "X5 is worth it 100%" March 10, 2026 5.0 It has been a wonderful experience all together after implementation into x5. X4 was very limited to organization and capabilities compared to what we were showed in X5. And expectations are very well worth the wait. Pros I love the application for emaint mobile. The ease of the application has helped as a technician. I cant wait for the further advancement with AI to take place. Cons The transition from x4 to x5 was very difficult. But our implementation rep and our customer succession planner Carlos has been the reason why will never leave emaint. Review Source Response from eMaint CMMS - A Fluke Company March 11, 2026 Thank you so much for sharing your experience — we truly appreciate it. It’s great to hear how much the eMaint mobile app has helped you as a technician, and we’re excited that you’re looking forward to future AI enhancements as well. We’re also grateful for your honest feedback about the difficulty of transitioning from X4 to X5. Change can be challenging, and we’re thrilled to hear that your implementation rep and Carlos made such a positive impact throughout the process. We’ll be sure to pass along your kind words. It’s wonderful to know that X5 has delivered the organization and capabilities your team was hoping for. Thank you again for taking the time to share your journey — we’re grateful to have you with eMaint! MM Miles M. Manager of fixed equipment for the division Mining & Metals Used the software for: 2+ years ### "Wins with E-maint" March 11, 2026 5.0 It’s been a great dollar around experience. We have seen that we have gotten in front of many problems since we have the ability to go back and look at the things that keep happening over and over. Pros The ability to document all the maintenance we do in particular assets, not having to go back through pieces of paper or different files to pull that maintenance and know what we did Cons Having to run Internet or broadband throughout the plant, so the guys could do their inspections with their tablets in the field Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Hi Miles, Thank you for sharing your feedback. It’s good to hear that consolidating maintenance records for each asset has been useful and has removed the need to search through paper files or scattered documents. Having that information organized in one place is a key benefit of the system. We also appreciate your note about extending internet or broadband coverage to support field inspections on tablets. Connectivity requirements can be a challenge in large plant environments, and your comment highlights that dependency clearly. Thank you as well for sharing the positive impact you’ve seen in identifying recurring issues and getting ahead of problems. Your experience provides helpful insight into how the platform supports long‑term maintenance visibility. JG Jeannie G. Maintenance Adminy Aviation & Aerospace Used the software for: 2+ years ### "Overall, a great product the workflow process" March 11, 2026 4.0 Overall, I think it is great for the company and with better knowledge and usage. It will continue to get better. Pros Helps track and organize work order workflow and inventory. Notifications and reporting is extremely helpful. Cons Sometimes difficult to get issues resolved. No technical service calls available on Fridays is sometimes a challenge. Review Source Response from eMaint CMMS - A Fluke Company March 16, 2026 Hi Jeannie, Thank you for sharing your feedback. It’s good to hear that eMaint helps support your work order workflow, inventory tracking, notifications, and reporting. These are key functions, and it’s helpful to know they’re contributing to your processes. We also appreciate your comments regarding issue resolution and the availability of technical support. Thank you for adding that the system continues to benefit your organization as knowledge and usage increase. Your input provides useful insight as we work to strengthen the platform and support experience. BR Bishwajit R. Director Aviation & Aerospace Used the software for: 2+ years ### "Complying PM with EMaint " March 11, 2026 5.0 Great . We have been using more than 10 years now . Dashboard helps a lot . PM can be tracked easily Pros Easy interface , reports and tracking. PM Administration and Asset QR codes so we can connect drawing and Manuals Cons A little bit not so user friendly interface , no iOS app . Should be more you tube video covering how to topics Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Thank you so much for sharing your feedback — we truly appreciate it. It’s great to hear that the interface, reporting, PM administration, and asset QR codes have been so valuable for your team, especially after more than 10 years of use. Knowing the dashboards and PM tracking continue to support your operations means a lot to us. We also appreciate your notes on the interface, the need for an iOS app, and the desire for more YouTube “how‑to” content. Insights like these help guide where we can strengthen both usability and learning resources. Thank you again for taking the time to share your experience. We’re grateful to have supported your maintenance processes for so many years! JK Jason K. Maintenance Manager Food & Beverages Used the software for: 6-12 months ### "Emaint 6 months in review" May 11, 2026 4.0 Very good. Fairly intuitive for users. \[sensitive content hidden\] my CSM account manager has been extremely helpful in getting things done. Pros ease of use by end user technician. My team has adapted to it nicely, entering work orders, checking off and closing out PMs etc. Cons Tech support by phone call rarely does anyone answer. It is nice to be able to ask someone the best next step so I can send out emails with issues with the right information. Review Source US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Most of the time it prevents the PMs from failing" March 23, 2026 5.0 Now the guys get a pop-up alert on their phones telling them to perform the tasks and they usually do. The inventory alerts are also helpful, because we were constantly running low on consumable items. Pros I was impressed by how quickly the support team ( \[sensitive content hidden\]) answered my chat requests and did not just provide me with scripted responses. Also, I was pleasantly surprised at how quickly the setup happened and the new system does not lose any PM schedule information as our previous system did. It’s good enough to check what tires are remaining in stock before I head back out to the floor. Cons Sometimes the bar charts will freeze up and prevent scrolling until I exit the whole page and return. This is very annoying. The PO portion of the system is also somewhat clunky. Review Source MD Mathew D. Facilities Dispatcher Hospital & Health Care Used the software for: 2+ years ### "eMaint review SC 2025" November 10, 2025 3.0 Our post-go-live experience has been the most helpful. Implementation into the new X5 system went so rough that the team assisting us with issues after going live have had far more work on their hands than they should've had. Pros Work order and PM filing, task library, partitioning of sites, quick import process, reliable support post-go-live. Cons Implementation. Lots of data points were missed or imported properly, and some training was suboptimal. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.