--- title: "eMaint CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eMaint CMMS the right Maintenance Management solution for you? Explore 423 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/100468/eMaint-CMMS/reviews/" page_type: "reviews" language: "en" --- eMaint CMMS 4.5 (423) [View alternatives](https://www.capterra.com/p/100468/eMaint-CMMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of eMaint CMMS Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews ES Elizabeth S Maintenance planner and Emaint AdminFood & Beverages, 501 - 1,000 employeesUsed the software for: 1-2 years. “The system also improves visibility by centralizing asset information, maintenance history, and reports in one place, making it easier for teams to access important data and make informed decisions. While there is a learning curve during the initial setup and configuration, the flexibility of the system allows organizations to customize workflows based on their operational needs.“ March 11, 2026 MO Michael O Asset ManagerFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “Assets don't import per excel sheet, causing the structure to be skewed in Asset Trees If customer support chat cannot help solve, it can take quite a while to get feedback.“ October 9, 2025 ES Elizabeth S Maintenance planner and Emaint AdminFood & Beverages, 501 - 1,000 employeesUsed the software for: 1-2 years. “The platform provides a comprehensive set of tools that help streamline maintenance operations, manage assets, and track work orders efficiently.“ March 11, 2026 DL Dave L Sr Business Systems AnalystReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “User interface is a little boxy. and the pdf rendering is not as presentable as could be.“ March 11, 2026 LG Linda G AMMS AdministratorHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “The responsive Support team, from instantaneous chat support to Customer Success Manager - all are competent, solutions oriented & timely in their response - our CSM good at bringing needed resources in the organization together to answer questions.“ June 1, 2026 BS Brad S Maintenance PlannerSemiconductors, 501 - 1,000 employeesUsed the software for: 1-2 years. “We receive an email usually within a day, telling us they're working on it, but their poor excuses for closure come after several days of waiting.“ May 11, 2026 NS Nisarg S Maintenance PlannerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Emaint helps in daily usage for creating reports from the work flow and gets that data and point you in the direction where you need to focus“ March 10, 2026 RM Robert M Maintenance TechnicianMachinery, 201 - 500 employeesUsed the software for: 1-2 years. “Migrations Team abandoned the cutover specialist on cutover evening and left my plant without support for hours.“ June 25, 2026 ## Showing most helpful reviews Showing 1-25 of 423 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David Z. Technical Manager Pharmaceuticals Used the software for: 1-2 years ### "The best CMMS software" August 14, 2025 5.0 We have been working succesfully with the system, the mobile app and the training (eMaint University and Customer Sucess Portal). Overall the aftersales operationa have impproved efficiency and we have a stronger documented process. Pros It has allowed for a better control, scheduling and traking of the filed service technicians. We are getting very usefull data for preventive maintenance and for quality assurance the electronic records and customer survey feedback is valuable as well. Cons Some people have not embraced the change fully so this has proven to be a bit challenging. But are issolated cases. Alternatives considered [Innosoft Field Service Management](https://www.capterra.com/p/202172/Innosoft-Mobile-Field-Service/) Reason for choosing eMaint CMMS More features and clould based over server based Review Source LG Linda G. AMMS Administrator Hospitality Used the software for: 2+ years ### "eM Support Team are Top Notch" June 1, 2026 5.0 X4 was a slow learn for me, but the Support team worked with me to bring it to where we needed it to be. They earned my trust - can ask them to do simple tasks to complex system transformations. Pros Flexible - timely - competent. The responsive Support team, from instantaneous chat support to Customer Success Manager - all are competent, solutions oriented & timely in their response - our CSM good at bringing needed resources in the organization together to answer questions. They have mitigated any difficulties/streamlined any solutions needed when using X4 and have helped us chart an achievable path to upgrading to X5. Cons Only a couple of instances where CSM contacts were not available & had no forwarding contact for urgent requests. That hasn't happened in the past 4 months. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Reason for choosing eMaint CMMS eM's Support for X4 to X5 transition & improvements in X5 that made sense from our experience in X4. Review Source CS Charles S. Test Equipment Software Engineer Airlines/Aviation Used the software for: Less than 6 months ### "A good centralized system" July 7, 2026 5.0 Still a new user, but the training has been good. Will have more comments once we roll out and fully implement the system to our operations. Pros The UI is better than what our prior system was. The eMaint offer more features, flexibility, and support. Cons Perhaps, I would prefer to still have the option to add a comment once the workorder is closed, especially for admin users. Alternatives considered [ShireSystem](https://www.capterra.com/p/207258/ShireSystem/) Reason for choosing eMaint CMMS Shire had issues. eMaint has better management. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Business decision. More features and security. Review Source DW Derrick W. Corporate Maintenance Planner Oil & Energy Used the software for: 6-12 months ### "Maintenance management system feedback " May 7, 2026 3.0 Overall ... experience is slightly favorable. but because of so much customization, no two systems will be similar. Pros Reports and dashboards, good training materials. excellent customer support and CSM, easy scheduling with scheduler 2.0 .. looking forward to having upgrade to schedule based on rating shifts a preset work assignments. Cons eMaint CMMs is a very clunky system. the structure is scattered all over and should be more chain linked together to make it more user friendly. this system allows too much customization and tries to act more like an ERP system vs a user-friendly maintenance management system. Licensing is crazy... the scheduling needs the ability to rotate calendars by a pitman schedule shift assignments. Review Source PO Paul O. President Machinery Used the software for: 1-2 years ### "Kinny, Itchoak, & Sidwell; the triple threat" May 7, 2026 5.0 If 5 stars is the top rating, eMaint, \[sensitive content hidden\] get 10 stars each. You could not have a more valuable team than these three professionals. I cannot speak highly enough about these three professionals. If they lived in Minnesota, I would make every attempt to hire them at Timesavers immediately. Pros The eMaint people are without question the strength and value of the organization. At the customer relationship level, \[sensitive content hidden\] is an amazing asset. At the implementation and technical support level \[sensitive content hidden\] is an amazing asset. Both \[sensitive content hidden\] are incredibly responsive, get answers to you quickly, are helpful beyond words, and make every interaction a pleasure. I can throw the weirdest things at \[sensitive content hidden\] and they always come through with valuable solutions. Cons There is no downside to to eMaint. We love the system, have expanded its internal use every quarter and are continuing to find new ways to make our team more effective with its tools. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Past experience with emaint and Erin Sidwell made this a no brainer. Review Source CJ Chris J. Project Director Construction Used the software for: 2+ years ### "My opinion about app usage." May 26, 2026 5.0 With eMaint CMMS, we solve desk sharing and hybrid workplace organization. It creates real-time transparency about available workplaces. This also works across borders for our international locations. Pros The usability is so great and the support team solves all the issues. New features are releasing fast and app has almost no bugs. Intuitive user guidance through the various features and simple administration for the basic functions. Cons Further customization options for the layout and branding of the displays would be interesting in the future. Switched from [Flexopus](https://www.capterra.com/p/275380/Flexopus/) Had too many EU restrictions. I choose a more relatable tool in my region. Review Source TH Tim H. Consultant Education Management Used the software for: 6-12 months ### "Athens State eMaint review" June 24, 2026 4.0 It has been a positive experience from the initial set up support from \[sensitive content hidden\] to the implementation to the ongoing support we get from \[sensitive content hidden\] Pros I like the general ease of using the platform and the responsiveness when an issue arises. I like that a library of reports was set up for me to draw from. Cons I wish the platform was more education focused and that there was a way to set up folders to store old work orders and other data. Review Source CC Cody C. Manufacturing Engineer Glass, Ceramics & Concrete Used the software for: 1-2 years ### "eMaint Review" June 16, 2026 5.0 I have not had much experience with other CMMS so don't have a lot to compare it to but I think the software works really well for us. It seems it has a lot of extra functions we don't even take full advantage of currently. Our maintenance team is pretty understaffed but once we hire a larger team, we can hopefully utilize the system even more and learn more about other features, such as all the reporting Pros I like the addition of the scheduler. We have some work to do on our end to fully utilize it but this could be a good addition to get our maintenance completed on time Cons Not really a critique of the software itself, but the whole migration and learning a new system can be tricky in the middle of running a manufacturing operation Review Source JR Jeremiah R. Facilities maintenance supervisor Machinery Used the software for: 2+ years ### "Facilities maintenance supervisor" August 3, 2026 5.0 Emaint has been a great tool for our team to organize preventative maintenance work orders. X5 will be a great improvement allowing us easier inventory management. Pros Parts inventory is going to be most helpful allowing us to have better real time information to reduce downtime. Mobile app will be great too Cons The cost for implementing x5 is high. It will take some time integrating x4 into x5 and the price for the software was high. I hope it will save us time in the long run to make up for the initial cost. Review Source RG Ronnie G. Maintenance Manager Food & Beverages Used the software for: 1-2 years ### "DHL Hormel Site " July 23, 2026 5.0 I have use eMaint at other job, I feel comfortable using and learning about the program. I have setup this program at two different locations now. Pros It's easy to use once you learn a few things about the program. I have used x4 several years ago and loved it. Cons The data templates. The reason this is a con for me, is not the program, but my limited time to fill the data templates out. Review Source DL Dave L. Sr Business Systems Analyst Real Estate Used the software for: 2+ years ### "EMaint Review" March 11, 2026 5.0 We have been able to implement standard processes driven by the application that guarentee quality data and compliance to standards Pros Flexibility to design based on specific business requirements while the base functionality is not compromised. Cons User interface is a little boxy. and the pdf rendering is not as presentable as could be. Other than that we love functionality Alternatives considered [Blue Mountain RAM](https://www.capterra.com/p/76949/Blue-Mountain-RAM/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing eMaint CMMS Flexibility and the support as well as the dedication to evolution. Review Source Response from eMaint CMMS - A Fluke Company March 16, 2026 Hi Dave, Thank you for sharing your feedback. It’s good to hear that the system’s flexibility has allowed you to meet specific business requirements without sacrificing core functionality. That balance is a key aim of the platform. We also appreciate your comments regarding the user interface and PDF rendering. Notes like these help highlight where visual improvements and output formatting could better support teams that rely on polished documentation. Thank you as well for sharing how eMaint has helped you implement standard processes and maintain data quality and compliance. Your perspective on flexibility, support, and continued development is helpful as we work to improve the system further. MK Matthew K. Maintenance planner Oil & Energy Used the software for: 1-2 years ### "Emaint reviwq" March 10, 2026 5.0 Good. Had a lot of struggles at first due to lack of leadership at the planet knowing how to use the software Pros The ability to grab and drop work orders on the scheduler to easily change the work flow for the day to adjust the schedule. Cons Not being able to change certain functions that control kpi to make it easier for people who don’t look at it daily to understand what they are looking at Switched from [Famepilot](https://www.capterra.com/p/191699/Famepilot/) Company decided to switch platforms for better asset trackin Review Source Response from eMaint CMMS - A Fluke Company March 11, 2026 Thank you so much for taking the time to share your feedback — we truly appreciate it. It’s great to hear that the drag‑and‑drop scheduling has made it easier for you to adjust work orders and manage daily workflow changes. We're glad that feature is helping your team stay flexible. We also appreciate your note about KPI visibility and the need for certain functions to be clearer for users who may not review them daily. Insights like yours help us understand where we can improve usability and make metrics more intuitive. Thank you as well for your honesty about the early struggles due to limited leadership guidance. We’re glad things have improved, and we're here to support you every step of the way. MT Marcuis T. Maintenance and Reliability Manager Oil & Energy Used the software for: 2+ years ### "X4 User Review " March 10, 2026 3.0 The first couple of years we had some tough times developing the system but I feel it’s in a decent spot now with a lot more to do. Pros The system is easy to navigate and I like the range of reports we can generate from the system to gain insight to all aspects of our maintenance and reliability processes. Cons The amount of work around we have had to create in our system to accomplish our company goals. I also dislike the scheduler in the system. It doesn’t have flexibility to fit my departments needs. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reason for choosing eMaint CMMS We wanted to partner with a company that allows custom development and ease in how the system operates. Review Source AR Alex R. Manager of Maintenance and Facilities AND Systems Maintenance Engineer Food Production Used the software for: 1-2 years ### "Approachable with Limited Database Understanding" March 11, 2026 4.0 Coming from running companies and wearing many hats, including maintenance technician and manager, knowing how databases like SAP and NetSuite work and are implemented greatly decreased the learning curve for eMaint and increased the rate of making meaningful and productive changes to an existing, mismanaged, system Pros Customer Support, amazing and friendly people that are invested in your success. For one-off requests, they get it done. For requests that will we be repeated they will figure out the needs, the solution, then when asked are incredibly invested in teaching the HOW and WHY so I get more understanding of the database. Cons X4 mobile and the customer support search bar, the support search bar function could be a lot better in finding resources for your version. Results are flooded with release notes that bury the walk throughs resulting in needing to chat with an agent more often and often leading to them finding the resource for us after the chat. Review Source BE Braeden E. Sr. Maintenance Technician Planner Scheduler Wireless Used the software for: 1-2 years ### "eMaint CMMS: A Data Tracking Powerhouse" March 11, 2026 5.0 Overall eMaint CMMS has been a fantastic product that supports my company's needs. It goes above and beyond my company's requirements for tracking data trails and parts management as well as supporting the team in task and project management. Pros EMaint CMMS has excellent customizability in all fields plus the ability to add in features via workflows that are not currently native helps support the unique nuances to a specific industry. Additionally, it allows for custom prioritization of tasks for technicians through priority fields or custom fields. Cons The lack of some basic features on startup, such as cost analysis dashboards and connected sub-assets. While these features are easily configurable, they are fairly common in most industries and it would be beneficial to have some options for pre-built models that can be modified after the fact. Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Hi Braeden, Thank you for sharing your feedback. It’s good to hear that the level of customization in eMaint — including configurable fields, workflows, and prioritization options — has supported the specific needs of your operation. That flexibility is intended to help teams adapt the system to their industry requirements. We also appreciate your comments about missing pre‑built features such as cost analysis dashboards and connected sub‑assets. Your input highlights areas where having more out‑of‑the‑box models could reduce setup time for new users. Thank you for noting that the system has been effective for data tracking, parts management, and task coordination. Your perspective is helpful as we continue improving the platform. EL Evan L. Reliability Engineer Airlines/Aviation Used the software for: 1-2 years ### "Evan’s Review" March 10, 2026 5.0 With it being my 3rd CMMS I have used, emaint is the most user friendly and configurable option and easiest to train on. Pros The configurability to be able to show the same information in multitude of ways. People learn differently, so allowing users the freedom to see information through various export options is vital. Also, it is extremely easy to manage PM work orders including assignments, tasks, and all personnel records to ensure the system is true. The support team at emaint is fantastic. If there are ever any issues/delays, it is very easy to get ahold of proper contact. Cons Overall, it has been good. There is a learning curve to a software system especially switching from X4 to X5. A lot of the programmable options like custom expression require some background in coding or logic Review Source Response from eMaint CMMS - A Fluke Company March 11, 2026 Thank you so much for sharing your experience — we truly appreciate your thoughtful feedback. It’s great to hear how valuable the configurability has been for your team, especially with different learning styles and reporting needs. We’re also glad to know that managing PM work orders and personnel records has been smooth, and we appreciate your kind words about our support team. Thank you as well for calling out the learning curve when moving from X4 to X5 and the complexity of custom expressions. Insights like these help us understand where users may need clearer guidance. We’re grateful that, after working with multiple CMMS platforms, you’ve found eMaint to be the most user‑friendly and trainable option. Thanks again for taking the time to share your experience! LS Landon S. Senior manager healthcare technology management Biotechnology Used the software for: 1-2 years ### "EMaint is a Success! " March 11, 2026 5.0 It was very positive in our org and is being expanded into different service lines. The flexibility and data available in the system is great. When I get a request for a data collection we don’t yet track, it’s easy for to update the system and begin tracking the data Pros Flexible use, workflows that can be customized to increase communication, the virtual service/customer help team is amazing! Cons None known at this time. Our customer service manager often solves our issues and we see them on the next updates Alternatives considered [eWorkOrders CMMS](https://www.capterra.com/p/90092/eWorkOrders-CMMS/) Reason for choosing eMaint CMMS Pricing + usage for eMaint fit our needs Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Thank you so much for sharing your experience — we genuinely appreciate it. It’s great to hear how much value you’re getting from eMaint’s flexibility, especially the customizable workflows that help strengthen communication across your teams. We're also glad to hear your virtual service and customer help teams have been so supportive. Thank you as well for noting that issues get resolved quickly and often show up in future updates — feedback like that means a lot to us. We’re grateful that eMaint has been such a positive addition to your organization and that you’re able to easily expand it into new service lines. It’s wonderful to know the system’s flexibility and data capabilities help you track exactly what you need, right when you need it. Thanks again for taking the time to share your thoughts! JRV Jose Ruben V. Corporate maintenance reliability Manager Food Production Used the software for: 1-2 years ### "Great use, updates are painful" March 9, 2026 4.0 Working towards getting all the plants in X5, and what started as an Inventory management tool has evolved into PM management, Asset management and Procurement tool. A lot of features are available, sometimes it’s hard to grasp them all. Pros The ability to being able to customize it allows it to be valuable. Customer support has been really helpful to provide solutions and suggestions. Cons I have used a lot of customer support. And I see a difference in the ability to provide answers and sometimes the solutions don’t seem to match. (The best one I think is \[sensitive content hidden\]). Updates tend to be hard to follow up, and with the one on feb 9th, not even customer support and product specialist have been able to solve my cycle count issue. Review Source MM Miles M. Manager of fixed equipment for the division Mining & Metals Used the software for: 2+ years ### "Wins with E-maint" March 11, 2026 5.0 It’s been a great dollar around experience. We have seen that we have gotten in front of many problems since we have the ability to go back and look at the things that keep happening over and over. Pros The ability to document all the maintenance we do in particular assets, not having to go back through pieces of paper or different files to pull that maintenance and know what we did Cons Having to run Internet or broadband throughout the plant, so the guys could do their inspections with their tablets in the field Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Hi Miles, Thank you for sharing your feedback. It’s good to hear that consolidating maintenance records for each asset has been useful and has removed the need to search through paper files or scattered documents. Having that information organized in one place is a key benefit of the system. We also appreciate your note about extending internet or broadband coverage to support field inspections on tablets. Connectivity requirements can be a challenge in large plant environments, and your comment highlights that dependency clearly. Thank you as well for sharing the positive impact you’ve seen in identifying recurring issues and getting ahead of problems. Your experience provides helpful insight into how the platform supports long‑term maintenance visibility. NS Nisarg S. Maintenance Planner Automotive Used the software for: 2+ years ### "CMMS = Emaint" March 10, 2026 5.0 Emaint helps in daily usage for creating reports from the work flow and gets that data and point you in the direction where you need to focus Pros PM generation and tracking of work flow are the most useful cases for my place and also the document storage features. Cons There nothing I can think about it at the moment about emait Review Source Response from eMaint CMMS - A Fluke Company March 11, 2026 Thank you so much for sharing your experience — we truly appreciate it. It’s wonderful to hear that PM generation, workflow tracking, and document storage have been especially useful for your team. Knowing eMaint helps you gather data, generate reports, and identify where attention is needed means a lot to us. We also appreciate you mentioning that you don’t have any current concerns — feedback like this helps affirm what’s working well for our users. Thank you again for taking the time to leave your review. We’re grateful to support your daily maintenance operations! BR Bishwajit R. Director Aviation & Aerospace Used the software for: 2+ years ### "Complying PM with EMaint " March 11, 2026 5.0 Great . We have been using more than 10 years now . Dashboard helps a lot . PM can be tracked easily Pros Easy interface , reports and tracking. PM Administration and Asset QR codes so we can connect drawing and Manuals Cons A little bit not so user friendly interface , no iOS app . Should be more you tube video covering how to topics Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Thank you so much for sharing your feedback — we truly appreciate it. It’s great to hear that the interface, reporting, PM administration, and asset QR codes have been so valuable for your team, especially after more than 10 years of use. Knowing the dashboards and PM tracking continue to support your operations means a lot to us. We also appreciate your notes on the interface, the need for an iOS app, and the desire for more YouTube “how‑to” content. Insights like these help guide where we can strengthen both usability and learning resources. Thank you again for taking the time to share your experience. We’re grateful to have supported your maintenance processes for so many years! JB Jason B. Project Manager Consumer Goods Used the software for: 2+ years ### "Pros/Cons of eMaint" May 8, 2026 5.0 I have been very pleased with the overall experience. It was rough when getting started a few years ago, but I have been able to grow and train other employees on how to us the system. Pros The customer support has been very helpful. The implementation team is doing a great job demonstrating how the system works for us. Cons Trying to implement other sites on my own. I found it difficult not having the training to do it. This is where I used customer support for answers. Review Source US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Most of the time it prevents the PMs from failing" March 23, 2026 5.0 Now the guys get a pop-up alert on their phones telling them to perform the tasks and they usually do. The inventory alerts are also helpful, because we were constantly running low on consumable items. Pros I was impressed by how quickly the support team ( \[sensitive content hidden\]) answered my chat requests and did not just provide me with scripted responses. Also, I was pleasantly surprised at how quickly the setup happened and the new system does not lose any PM schedule information as our previous system did. It’s good enough to check what tires are remaining in stock before I head back out to the floor. Cons Sometimes the bar charts will freeze up and prevent scrolling until I exit the whole page and return. This is very annoying. The PO portion of the system is also somewhat clunky. Review Source KS Karen S. App Specialist Building Materials Used the software for: 2+ years ### "Customizable and automated." March 11, 2026 5.0 Very good. Customer support has helped me greatly, customer success manager is so patient and helps me greatly. Have done a lot of customization for us. Pros Customizable, system configurations allows for more automation, less end user input. Great customer support, Cons Nothing really, it’s met all my expectations. I really can’t think of anything, really, really great product.. Review Source Response from eMaint CMMS - A Fluke Company March 12, 2026 Hi Karen, Thank you for sharing your feedback. It’s good to hear that the customization options and system configurations have supported greater automation and reduced the amount of input required from end users. It’s also helpful to know that customer support and your customer success manager have been reliable resources for your team. We appreciate your note that the system has met your expectations and that the product has worked well for your needs. Your experience with customization and ongoing support is valuable input as we continue to strengthen the platform. Thank you for taking the time to provide your review. KN Kevin N. Maintenance Planner Consumer Goods Used the software for: 2+ years ### "maintenance planner" November 12, 2025 4.0 Once the end users get familiar and comfortable with the software the information that is collected regarding parts being used, equipment failures, workorder field requests and scheduling of work it is a valuable tool for the department especially with documentation and again control inventory. Pros The software is flexible and customizable with the use of reports which allows the user to create their own in order focus on certain areas of inventory, assets or workorders. Overall helping to control inventory. Cons Sometimes when changes or updates are made things change or move and you don't always realize it until days or weeks later. With that said user support is helpful and thing eventually get resolved. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.