# Page 7 | eMaint CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is eMaint CMMS the right Equipment Maintenance solution for you? Explore 384 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100468/eMaint-CMMS/reviews --- eMaint CMMS 4.5 (384) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 7 - Reviews of eMaint CMMS ## Showing most helpful reviews Showing 151-175 of 384 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sara S. Data entry specialist Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HONESTY" July 27, 2021 2.0 Pros The work orders print out and tell the technicians exactly what they should be doing that day. Keeps them on a balanced schedule. Cons Nothing was set up in the first place on what we needed the system to do for us. There are a lot of flaws, nothing works like it's supposed to, we are constantly having to contact support to fix things. Review Source Response from eMaint CMMS - A Fluke Company August 24, 2021 Thank you for providing feedback, and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I would be happy to continue to work with you to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint. Mark Roland eMaint Customer Success Manager BC Brendan C. COO Wholesale Used the software for: 2+ years ### "Excellent and Flexible CMMS system." February 7, 2024 5.0 Pros Reporting, work order management, asset management. Customer service is second to none. Cons Report set-up is not always intuitive and can be somewhat complex. I wish their dashboarding was a little more robust. Review Source VR Verified Reviewer Sr. Maintenance Planner Automotive Used the software for: 2+ years ### "eMaint out of the box" December 11, 2018 4.0 We are very excited to roll out a CMMS that is more user friendly than most accounting based systems that lack the features and functionality for capture Maintenance KPI's. Pros eMaint is highly configurable to your Maintenance process workflow. The relationship with Fluke is a win for implementing Fluke device monitoring, aka, PdM. Cons Out of the box, fundamental operation is not there. There are quirks and features that need to be turned on to operate. This obstacles must trip you up in your rollout in order to be "fixed". Need a team dedicated to driving an out-of-the-box solution so that Users can hit the ground running. Review Source Barton W. Maintenance Technician Facilities Services Used the software for: 6-12 months ### "Having a great database with a poor human interface is like having an ultra-fit body with a bad heart." July 3, 2017 3.0 Pros eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst. Cons The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software. Review Source JR Jason R. Maintenance Coordinator Consumer Goods Used the software for: 2+ years ### "Great Product and Customer Support" January 27, 2022 5.0 Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory. Pros Very easy to set up and use. Very user friendly compared to similar products. Customer support is very helpful. Cons Reports are a bit difficult and confusing to create. However, a call to customer service will resolve your issues. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Review Source SW Scott W. Maintenance Planner Automotive Used the software for: 1-2 years ### "Maintenance Planner" August 17, 2023 4.0 Scheduling pm's. Knowing what the techs are doing and having the data to know what assets need more attention Pros easy to use, the support, able to add pictures to assets Cons The techs screen is different than what the admin sees. Causes confusion sometimes Reason for choosing eMaint CMMS Cost and QR code Review Source TG Terri G. Engineering - Asst. Mgr. Entertainment Used the software for: 6-12 months ### "Great Experience thus far" November 18, 2019 4.0 Thus far, my experience has been great. My implementation specialists (I had to switch during my implementation period) did their best to fully describe things to me and try to assist in set up. Due to time constraints, I have still not been able to fully get all my information on the system, but when I run into problems, my CSM is quick to help me out. Anytime I have had to call Support, they have taken care of my issue the same day (if not within the hour) - The support is invaluable! Pros That the basic software covers a lot of my needs, but is also customizable to my needs that are not already built in. Cons I get intimated by some of the steps it takes to manage the forms. Alternatives considered [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/)[MAPCON](https://www.capterra.com/p/33168/MAPCON/) Reason for choosing eMaint CMMS I thought it was more user friendly, I liked the way I could maneuver between screens without too much clicking - Most importantly, the service sold me - I could contact a human person if I had a question. I like the idea of emaint, so that I could continue to learn about the program, and In addition, the customer support beyond our implementation was big for me. Review Source CH Chris H. Facilities Manager Food & Beverages Used the software for: 2+ years ### "CMMS Review" February 8, 2022 5.0 I understand I use the most basic functions of this program. Part of that is the lack of time to sit down and really go through every item on the drop screens, looking for the options I need to achieve my objectives. My thought has always been some of this could be streamlined from a programmers standpoint. Pros Quick and easy for daily use of producing work orders and PMs. Cons The integration and set up seems a bit more clunky than it has to be. Linking up with Excel to produce relevant and in depth spreadsheets takes way more steps to achieve than it should, in my opinion. There has been a lot of trial and error on my part to amass the info I need into an easily read format. Review Source AH Anita H. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Maintenance Database With Potential" November 28, 2022 4.0 It was made more so for someone who could sit behind a desk and put information into the system all day. We did not have that capability. It was not easy to generate reports or to pure information that had been stored for years. Pros The on-line aspect was useful for administrators, but the mobile app was most helpful for the workers in the field. Cons The trainings were not easy to follow, and one on one help was difficult. The on boarding process seemed unavailable after the sale so we were paying for parts of the system that were never used Review Source SN Stephen N. Maintenance Admin Assitant Recreational Facilities and Services Used the software for: 1-2 years ### "This product actually works." April 5, 2018 5.0 I'm coming from Bigfoot CMMS and my organization made the switch over to eMaint. eMaint made a data transfer template because enough customers were switching away. I think every user we have has gave two thumbs up on that decision. I've only heard a few times during the transition/development process "oh that's hard-wired into the program, we can't change that" You can change almost anything you want. You want a drop-down menu here instead of freeform type field, done! The load times between pages are actually reasonable. To me it's lightning. Rarely see error messages, too! Pros SPEED! Data Dictionary. Almost fully customizable forms. eMaint University provides training right there for end-users. Development/customer support communicated during the hurricane that hit Florida last year. It actually feels like a finished product, and your organization can work with eMaint to tailor it to your needs. Requestors are available to not have logins, submit requests through a website and receive automated emails on progress. Cons Every once in a while you encounter bugs (taxing twice on invoices, random stuff), but I'm willing to look past that because the development team seems competent enough to fix all the problems we have had so far. I'm told eMaint licenses/how we are using licenses costs more than Bigfoot, but I haven't seen the invoices to give particulars. Review Source DM Dean M. CMMS Coordinator Building Materials Used the software for: 1-2 years ### "E-Maint X4 is a complete CMMS package." September 25, 2020 4.0 Inventory management has reduced on hand levels and value. Work order history tied to the asset has shown trends to modify PM schedules to further reduce costs and in turn less breakdowns. Very satisfied with the support team to resolve issues as they arise. Pros PM auto generation, report building, asset data and history, inventory management, purchasing, work orders, interface with external sensors and user management are some of the features that work very well. Tables and most forms can be modified as needed to fit org. needs, required fields, auto populated fields, e-mail links all can be done at local admin. Can create workflows to automatically fill in data. Reports are customizable for all tables that you have permissions for. Tech support and a dedicated CMS are great. Versatility, costs, support and the application fit our needs. Cons Exports and reports are tied to older office versions, uses .xls rather then .xlsx. Requisitions are still on the X3 platform. Can only interface e-maint data out by reports (cannot directly feed an ERP system for processing payments) Review Source MC Michael C. Associate Director of Digital Media Education Management Used the software for: 6-12 months ### "A solid system with some external functionality that needs to be worked out." January 7, 2020 4.0 eMaint is a fine system. If you're not looking to use the email-to-ticket functionality and are good with the user model, I think it can really work well for some organizations. Pros The product works well if staying inside the application and not trying to insert tickets externally. Cons We got this software to centralize building maintenance tickets, that department wanted some functionality in terms of delegating tickets that our in-house system didn't have. However, management wanted the insertion of tickets to not change. eMaint has an option to email tickets (using csv) and these tickets then get inserted into the eMaint system. This worked fine for a time, however, every time the eMaint system was updated on their end, the email functionality failed. We would have to put in a ticket and it would sometimes take days for the issue to be resolved. This went on for at least 6 months before we decided to pull the plug for this specific reason. Reason for choosing eMaint CMMS eMaint was chosen because it seemed to meet our needs and mostly did except for the email-to-ticket functionality continually breaking after their system updates. If they had fixed that, we'd still be with them. Review Source MS Michael S. Service Technician and EMAINT Asset Mgr. Paper & Forest Products Used the software for: 2+ years ### "Never stop the Customer requested and Software enhancements/evolution. "Keep Evolving"" March 4, 2021 5.0 Service and Prevetitive Maintenance Pros Smart design. Made for the Serice guy and Manager. Somewhat easy to use. Details and options are more than can be educated to use. School has not been an option. Too much expense. Tutorials are not clear or benificial to me as I am a student of "In Person and "Hands On" Learning. Cons Choice of Browser Sensitive. I would like to see on my Asset Table live/ AI interaction and updates as to the Status or Fleet Rediness of my Units. "In Work, Awaiting Maintenance, Awaiting Parts, Awaiting Quote Approval, Technician Clock in/ off progress in relation to Unit available for Operation. In Short much like an Old 3M VIDS/MAF System once used by Military Aircraft Maintenance to insure the Rediness of the Fleet, buy wit AI, and Electronic Display. Reason for choosing eMaint CMMS Support and Set-up included, and available almost always. Review Source VR Verified Reviewer IT Sys Admin Entertainment Used the software for: 1-2 years ### "Good until you try to customize it" August 26, 2021 3.0 Overall, I probably would not choose eMaint again as our CMMS Pros eMaint has a lot of built in modules that allow you to use it for your entire maintenance and purchasing team. The work order and purchasing management modules are quite powerful. Cons Unfortunately if you have eMaint customize your system at all (which they are very happy to do for a charge), the system becomes very complicated and clumsy. Review Source CS Curt S. Assistant Maintenance Manager Sporting Goods Used the software for: 2+ years ### "N/a" March 16, 2023 4.0 Pros Customization Cons Everting there is an update it creates an issue in the system and now X5 is getting all the support and it seems harder to get ahold of anyone. Review Source MP Mark P. Continuous Improvement Project Manager Alternative Medicine Used the software for: 2+ years ### "3.5 year user" November 7, 2019 4.0 Overall eMaint works well for us. We use X4, so with multiple sites we have some challenges. Having eMaint has helped with ease of access to information at our finger tips for external auditors, and for internal reports. We use the export data function a lot! Pros Very customizable to individual needs, most changes can quickly be done in-house. Cons Because of the flexibility, not all of our sites are built the same way (forms for example), so sometimes copying a report for other sites does not work seamlessly. Reason for choosing eMaint CMMS It was in place before I became the administrator. Review Source Response from eMaint CMMS - A Fluke Company January 2, 2020 Hi Mark, We're glad to hear eMaint CMMS is working well for you. Everyone enjoys the flexibility of the system, but there are drawbacks to everything. While we can copy forms for each site, most sites have different needs requiring that flexibility. Please don't hesitate to reach out if you need anything from our team. Sincerely, Mark Roland eMaint Customer Success Manager AB Andrew B. Senior Technical Consultant Oil & Energy Used the software for: Less than 6 months ### "Excellent value for money" February 8, 2022 5.0 Excellent customer services Pros Emaint is very customisable and really simple to use - perfect for the smaller companies who cant afford Maximo or SAP Cons No issues currently all functions are available and simple to use Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Cost difference Review Source JD Jonathan D. Operations Program Manager Renewables & Environment Used the software for: 2+ years ### "Functional and Useful, But Needs Many Improvements" November 12, 2019 3.0 It's been good in that it's been functional. I wish that eMaint offered personnel that can help the implementation process to gather data from plant equipment manuals on manufacturer recommended maintenance schedules. Pros I appreciate the new user interface and it's useful functions Cons I least like how inexperienced the customer support team is on certain tasks. For example for a long time certain support staff told me that you couldn't have a field that populates the Asset Description into the PM form. Later a support staff made it happen. Just wish it wouldn't have waited so long. Review Source JL Jason L. Maintenance Manager Food & Beverages Used the software for: 2+ years ### "Review of emaint" January 28, 2022 5.0 Keep track of assets, parts and hours for employees. Pros Ease of use. great customer support. customizable user interface is nice. Cons I can't think of anything to report right now Reason for choosing eMaint CMMS Cost, ease of use, user interface. Review Source sW stephen W. Maintenance Electrician Building Materials Used the software for: 2+ years ### "Everything you will ever need" March 12, 2021 5.0 E-Maintenance has been a tremendous help in identifying equipment that is having the same issues that need to be addressed again and again. We now have a preventive maintenance program that helps us avoid unplanned down time. Pros E-Maintenance is a one stop shop. It has everything we need and so much more. I was amazed at how flexible and customizable the software is. They helped us customize several things to better fit with our companies needs. At first we were only using it to track assets, downtime, and labor cost. Now we are implementing parts and inventory control. Cons The reports are very powerful but they are very complicated to design. Thankfully there is always help just a phone call away. Reason for choosing eMaint CMMS E-maintenance was already in use at my company when I came here but it was very under utilized . Review Source JS Jim S. Facilities Manager Religious Institutions Used the software for: 2+ years ### "Church Facility Management" June 20, 2019 5.0 This software allowed me to implement an OEI (Operational Efficiency Initiative) for our facility. We have moved from Reactive to Proactive maintenance. We use this to monitor and manage all facility related items including Vehicles. We use this to document the Inspections and Compliance requirements of the State for various pieces of equipment to include boilers, elevators and life safety equipment. Without this software it would not be possible to manage and track history to make decisions concerning repair or replace. Pros It is available to us anywhere and anytime we have an internet connection. We do not have to worry about backing up the database, it is handled by eMaint. The ability to create specialty reports on demand. Cons The limited ability to display no more than 100 records in "list" mode. Printing reports takes several steps and screens to generate a .pdf report. Review Source NB Nisarg B. Purchasing clerk Construction Used the software for: 6-12 months ### "Impressive software for Asset tracking " August 19, 2023 4.0 Overall it’s a useful tool for tracking assets across the organization and integrating with ERP or other software can elevate its usefulness Pros Easy to use, user friendly interface and accessibility Cons Sometimes takes longer to load due to Technical problems Review Source GE Gamaliel E. Maintenance Planner Oil & Energy Used the software for: 2+ years ### "Excellent " September 29, 2020 4.0 My overall experience with emaint has been great. This software is very helpful with our Regulatory and Compliance PMs as well as with our asset management. It is really user friendly and configurable. It has helped our Company. Pros I like that you can configure the system to what you need. Cons The scheduler ease of use is not what we expected. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing eMaint CMMS I saw that it was configurable to our needs Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) less expensive Review Source HK Han K. Facilities Manager Cosmetics Used the software for: 1-2 years ### "Manager Representative" January 27, 2022 3.0 Expensive and we are not used often this outdated platform software, it is only being used as an asset database Pros I used it because it was used by a large company for stability and software. The only purpose to use E-maint is to keep multiple buildings and tons of physical asset database Cons There seems to be a lot of inconvenience to users. For example the Work order tools, it is too complicated to use on a daily basis. the platform is outdated compared to Limble, Monday, and Upkeep Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Review Source Response from eMaint CMMS - A Fluke Company February 2, 2022 Thank you for providing feedback, and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. Your Customer Success Manager would be happy to continue to work with you to improve your experience. Thank you again for your honest feedback. I am confident we can make the necessary adjustments to ensure your success with eMaint. Please get in touch with us at your earliest convenience. eMaint Customer Success Team BG Bruce G. Maintenance Manager Aviation & Aerospace Used the software for: 2+ years ### "The eMaint Experience" April 30, 2021 5.0 eMaint CMMS is great and i have no plans to go with anyone else! Pros Ability to fit our specific needs and very customizable. Also the CUSTOMER SUPPORT is amazing! Cons FLUKE Dashboard unable to make changes quick for my sensors. Alternatives considered [Maintenance Care](https://www.capterra.com/p/133246/Maintenance-Care/)[Azzier CMMS](https://www.capterra.com/p/9437/Azzier-CMMS/) Reason for choosing eMaint CMMS Customizable and Customer Support! Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) SAP wasn't user friendly Review Source Talk to a Capterra advisor for free and get results within 15 minutes.