--- title: "PriorityEngine Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PriorityEngine Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/10047081/PriorityEngine/" page_type: "product" language: "en" publication_date: "2026-10-07" --- # PriorityEngine Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) PriorityEngine ## What is PriorityEngine? Managing business email efficiently shouldn't require constantly switching between multiple inboxes. PriorityEngine helps small businesses organize Gmail and IMAP accounts into one workspace where important emails are easy to find. Customer requests, invoices, approvals, follow-ups, urgent conversations, and sales opportunities are automatically separated from newsletters and routine messages so you can focus on what matters first. Intelligent email categorization reduces inbox overload, while built-in collaboration features let teams assign emails, add internal notes, and manage follow-ups from one place. PriorityEngine works alongside your existing email provider, helping businesses improve productivity, respond faster, and spend less time sorting email manually. ## What is PriorityEngine used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Management](https://www.capterra.com/team-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PriorityEngine?[Manage this product listing](https://www.g2.com/products/priorityengine-priorityengine/claim_requests/new?auto=true) ## FAQs about PriorityEngine Overview ### What company size and specific industries is PriorityEngine built for? PriorityEngine is designed for businesses of any size that rely on customer email communication to keep operations moving. It fits companies in service-driven sectors, sales teams, and support organizations that need to catch important messages quickly and avoid missed customer requests. Features and Usability ### What are the key features of PriorityEngine? PriorityEngine offers email management features such as inbox management, shared inboxes, email tracking, email monitoring, and response management. It also includes workflow automation, routing, prioritization, assignment management, alerts/notifications, access controls/permissions, activity dashboard, collaboration tools, search/filter, API, and generative AI. Pricing ### How much does it cost and what fees or limitations are included? PriorityEngine offers a free version, then starts at $35 per month for the Pro plan and $95 per month for the Business plan. Pro includes up to 5 inboxes and 1,000 emails analyzed monthly, while Business adds unlimited inboxes, 2,000 emails analyzed monthly, and team workspace. Integrations ### Which third-party tools and platforms does PriorityEngine integrate with? PriorityEngine integrates with 4 third-party tools, including FastSpring, Gmail, Google Workspace, and IMAP. These connections cover billing, email, and broader workspace email access, giving PriorityEngine support for core communication and account-management workflows. Getting Started and Support ### What training and onboarding options does PriorityEngine offer? PriorityEngine provides documentation for training and onboarding. This written reference material can support self-paced learning, feature lookup, and step-by-step guidance for teams getting started with the product. Getting Started and Support ### What customer support options does PriorityEngine offer? PriorityEngine provides email/help desk support and chat support. With no reviewer feedback available about support experiences, no claims can be made about response speed, helpfulness, or common frustrations. The listed channels give users two direct ways to request assistance and follow up on product questions. ## Features AI summary Based on 17,634 Email Management reviews Capterra data shows that buyers of email management software rank the following features as their top priorities: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) PriorityEngine supports all three features that reviewers rate most highly: **Inbox Management**, **Search/Filter**, and **Email Tracking**. Together, these capabilities help businesses organize incoming messages, find important conversations faster, and monitor email activity more closely, allowing teams to manage communication more efficiently and respond with better timing. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together PriorityEngine 21 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Tracking: Track delivered, received, and opened emails - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10047081/PriorityEngine/pricing/) Free $0.00 It includes: - free Pro $35.00 Flat Rate,Per Month It includes: - Up to 5 Inboxes 1000 Emails Analyzed Monthly 100 AI Reply Credits Auto-Sync Every 10 Minutes Reply Composer Follow-Up Tracking Business $95.00 Flat Rate,Per Month It includes: - Unlimited Inboxes 2000 Emails Analyzed Monthly 300 AI Reply Credits Team Workspace Auto-Sync Every 5 Minutes Permanent Delete Advanced Archive Control ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ FastSpring](https://www.capterra.com/p/151764/FastSpring/)[ IMAP](https://www.capterra.com/p/10027940/IMAP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.