# IVR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IVR Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/10047337/IVR --- # IVR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) IVR ## What is IVR? IVR is cloud-based interactive voice response software that automates customer interactions using voice technology. The system streamlines inbound call management with customizable voice menus, guiding callers through options without live agents. It processes inputs via keypad or voice recognition, routing calls or providing automated responses based on predefined workflows. The software integrates with telecom infrastructure and supports toll-free numbers for accessible customer communication. It enables feedback collection to gather insights from caller interactions. API and URL forwarding capabilities allow integration with backend systems, while missed call alerts ensure no inquiry goes unnoticed. The hosted platform reduces infrastructure costs and supports high call volumes. Features include real-time analytics, voice broadcasting, text-to-voice conversion, and priority-based call handling for efficient communication management. ## What is IVR used for? [IVR](https://www.capterra.com/ivr-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹12000 Flat Rate, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IVR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.easyserve.me&name=IVR) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes IVR 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial STARTER Plan ₹12,000 Flat Rate,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.