# Sela Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sela Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/10047445/Sela --- # Sela Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Sela ## What is Sela? Sela is customer service software that consolidates messaging across WhatsApp, Instagram, Facebook Messenger, web chat, voice calls, and email into a single inbox. The platform reduces communication fragmentation by centralizing all customer interactions in one organized interface. An intelligent assistant generates context-aware responses using business knowledge and escalates complex inquiries to human agents with full context preserved. The software automates conversation routing to direct inquiries to appropriate team members and enables smooth transitions between AI and human representatives. Features include automated follow-ups, customizable assistant personalities, and customer memory for personalized service. Sela supports both AI-driven and manual interactions, allowing teams to manage communications with or without automation. ## What is Sela used for? [Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sela?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://usesela.com/&name=Sela) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Sela 18 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages AI-based platform which conducts a conversation via auditory or textual methods Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Identify different languages Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow customers/users to submit support queries and service requests Automatically handle routine, repetitive tasks and processes without the need for manual intervention Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Service Center (مركز الخدمة) $5.00 Flat Rate,Per Month It includes: - Unlimited manual conversations - Shared inbox for team - Customer files and integrated timeline - Conversation distribution and routing among team - Full support for Meta channels and web - Basic performance reports - Continuous email support AI Lite (لايت الذكاء الاصطناعي) $10.00 Flat Rate,Per Month It includes: - All Service Center features - 30 AI credits per month (~30 to 300+ AI replies) - Private knowledge base (RAG) - Custom AI identity and security controls - Memory to save customer conversation context - Smart abuse protection AI Starter (ستارتر الذكاء الاصطناعي) $20.00 Flat Rate,Per Month It includes: - All Service Center features - 100 AI credits per month (~100 to 1000+ AI replies) - Private knowledge base (RAG) - Custom AI identity and security controls - Memory to save customer conversation context - Approval controls before AI replies - Smart abuse protection AI Growth (جروث الذكاء الاصطناعي) $35.00 Flat Rate,Per Month It includes: - All AI Starter features - 250 AI credits per month (~250 to 2500+ AI replies) - Unlimited custom tools for your business - Full API access - Smart abuse protection AI Business (بيزنس الذكاء الاصطناعي) $55.00 Flat Rate,Per Month It includes: - All AI Growth features - 500 AI credits per month (~500 to 5000+ AI replies) - Priority technical support - Smart abuse protection AI Scale (سكيل الذكاء الاصطناعي) $90.00 Flat Rate,Per Month It includes: - All AI Business features - 1000 AI credits per month (~1000 to 10000+ AI replies) - All features fully open without limits - Smart abuse protection ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/)[ API Server](https://www.capterra.com/p/203078/API-Server/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.